SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.75

4.8 Rating 5,301 Reviews

95 %

of reviewers recommend SG Petch

4.8

Based on 5,301 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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SG Petch 5 star review on 22nd April 2025

179

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant customer service really helpful”

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(South Bank) - Posted 3 years ago

Thanks for leaving us a review Holly.

Posted 3 years ago

“Positive experience Shannon the sales lady friendly and sorted out any issues that I had”

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(Durham) - Posted 3 years ago

Hi Ian, That is great to hear. Thanks for leaving a review.

Posted 3 years ago

“First experience with SG Petch and cannot fault it. James Chadwick and Andrew Mellanby were absolutely fantastic. Both very kind, friendly, helpful, patient and more. James kept me updated with each step of the process and nothing was any bother to him at all. Would definitely return again and highly recommend. Thanks very much again guys.”

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Posted 3 years ago

Hi Angela, Thanks for taking the time to leave us a review and we hope you enjoy your new car.

Posted 3 years ago

“Friendly experienced senior salesman. However, the showroom is poorly laid out and confusing as brands merge into each other.”

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(Darlington) - Posted 3 years ago

Thanks for leaving us a review Stephen.

Posted 3 years ago

“Always helpful, nothing too much trouble.”

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(Middlesbrough) - Posted 3 years ago

Hi Kim, Thanks for leaving us a review.

Posted 3 years ago

“Highly recommend great customer service.”

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(Durham) - Posted 3 years ago

Thanks for leaving us a review Carol.

Posted 3 years ago

“We are delighted with our Kia Picanto and the excellent service and attention to detail provided by Ricky. Ricky's advice and helpful manner went above and beyond. We highly recommend Ricky, his cheerful can do personality made the whole experience a pleasure. Sarah Ironside and Chris Lake”

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Posted 3 years ago

Hi Sarah, That is great to hear. Thanks for taking the time to leave us a review.

Posted 3 years ago

“SG Petch went above and beyond my expectations when buying my car. Anthony was absolutely fantastic and provided a great service. He let me look at the car and take it on a test drive and wasn't pushy like some salespeople can be. I would definitely recommend SG Petch to others and use them again based on my recent experience. Well done and keep up the good work.”

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Posted 3 years ago

That is great to hear Victoria, Thanks for taking the time to leave us a review.

Posted 3 years ago

“Lucy Cresswell looked after us with both the recall and new key phob brilliantly. Scott the technician programmed the key phob and sorted out a slight glitch immediately.”

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Posted 3 years ago

Thanks for leaving us a review Hazel.

Posted 3 years ago

“Could not fault my experience in purchasing my car from SG Petch. All staff members were very helpful. Roger could not have been anymore helpful, he kept me updated throughout and nothing was to much trouble. A class service thank you.”

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(Durham) - Posted 3 years ago

Hi Victoria, Thanks for taking the time to leave us a review.

Posted 3 years ago

“The sales person Ross has been very helpful especially keeping ourselves fully informed and up to date with our ordering of our project 45 and the hand over of the car we are that pleased with the service he provided to us we have ordered a Kona today. And find Ross very well clued up with the products he is selling,”

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Posted 3 years ago

That is great to hear Pat. We hope you enjoy your new car.

Posted 3 years ago

“Efficient, courteous and friendly. What else could you want from a car dealer?”

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Posted 3 years ago

That is great to hear. Thanks for leaving us a review.

Posted 3 years ago

“Lack of communication between staff and lack of communication with customers.”

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(Middlesbrough) - Posted 3 years ago

Thanks for leaving us a review.

Posted 3 years ago

“It was bad enough that the green car that we ordered was actually blue, forcing us to send it back in exchange for another one at a significant financial cost to ourselves but when the second car eventually arrived the roof didn't have the Fiat logo as promised and the pedestrian warning music didn't work and the speedometer was calibrated in kilometres per hour, demonstrating that the car wasn't road tested before we took delivery. We were told that Fiat would be in touch to sort all of this out but we haven't heard a peep from anyone in the last 5 weeks so it's off to Court and Trading Standards.”

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(York) - Posted 3 years ago

We are really disappointed that even after vehicle exchange into a more favourable colour choice you are still not satisfied. The vehicle supplied was current UK specification which is subject to change. If you have concerns with the pedestrian assist noise please book the car in with our service department and they will look into this. The vehicle had a pre delivery inspection and road test prior to delivery my apologies the speed was still showing in KM this can be swapped the MPH at the push of a button. Please let me know if you need any assistance making this change. Kind Regards Iain Ward GM

Posted 3 years ago

“Steve Kennedy went above and beyond to make purchasing a new car a very easy experience.”

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(Darlington) - Posted 3 years ago

Hi Susan, Thanks for taking the time to leave us a review.

Posted 3 years ago

“Very pleased with the service provided by Wayne Jackson from the Monks Cross, York store.”

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(York) - Posted 3 years ago

That is great Margaret, Thanks for your review.

Posted 3 years ago

“Staff were really helpful & pleasant”

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(Middlesbrough) - Posted 3 years ago

Hi David, Thanks for taking the time to leave a review.

Posted 3 years ago

“Fantastic customer service, I'm a very happy customer. I have already recommended you to a friend who has bought the same car as me. Thank you!”

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(Darlington) - Posted 3 years ago

That is brilliant Graham. Thanks for leaving a review.

Posted 3 years ago

“Great service and support for buying a new vehicle”

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(Darlington) - Posted 3 years ago

Thanks for your review.

Posted 3 years ago

“Very very happy Charlotte was so easy to deal with and very helpful. Very professional nothing was too much trouble. Would recommend Charlotte and Petch to anyone. 👍🏼👍🏼👍🏼”

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(South Bank) - Posted 3 years ago

That is great to hear Greg, Thanks for your review.

Posted 3 years ago

SG Petch is rated 4.8 based on 5,301 reviews