Phoned up to test drive, potentially buy a Kia Sportage that is pre registered and in stock along with multiple others at the Sunderland branch. On arrival we nearly left as there was not one space available for customer parking. Eventually a space became available and parked 20 minutes early for our appointment, after an hour and 3/4 journey. Sales person spoken to who opened the car for us while the sales person our appointment was with dealt with another customer. First impression, if we are driving this car why isn't it out ready to go. Eventually our sales person became available. Sales person took sales manager to value our trade in, eventually they came back suggesting it was difficult to value being a good Landrover. Filled in forms to test drive, this took an age. Sales person was to come with us, not normal at other garages we deal with, good job really as we had to go for fuel too, again why did it not have fuel in ready. My wife and I both drove and liked the car. Back at the desk sales manager offered too low an opening trade in price, but said he'd try some traders, which I would have expected him to do while we were test driving, obviously had not bothered as the Landrover appeared out of his comfort zone. Things dragged on the sales managers, sullen cant be bothered abrupt attitude was quite irritating. I asked for his best price to change, suggesting there needed to be some negotiation as there were none of the benefits of buying a factory order, like service packages or subsidised credit. No price to change given, we left to test drive a volvo, feeing he may as well have said have sex and travel! Now as we are a 4 sometimes 5 vehicle house hold who run multiple businesses we buy at least one vehicle a year sometimes two, and have never left any other dealership feeling this way. Worst attempting to buy a new 40k plus car we have ever experienced.