SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.75

4.8 Rating 5,297 Reviews

95 %

of reviewers recommend SG Petch

4.8

Based on 5,297 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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SG Petch 5 star review on 22nd April 2025

179

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have just collected my new car from SG Petch in Durham. Kieren looked after me from start to finish, nothing was too much trouble. He listened to what I wanted from a car and found the perfect one for me, he was pleasant and friendly while still being professional. He made sure I understood all the controls(as it is more technical than my previous car) and was confident to use them before i left the garage. He made buying a new car a really good experience.”

SG Petch 5 star review on 28th June 2024

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Posted 10 months ago

Thank you so much, Tanya, for taking the time to give us a perfect 5-star rating! We are thrilled to hear that Kieren provided you with exceptional service and that you had a great car-buying experience at SG Petch in Durham. We truly appreciate your feedback!

Posted 9 months ago

“Had excellent service and help choosing our new car, kept us up to date with everything , all went smoothly”

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(Durham) - Posted 10 months ago

Thank you so much for taking the time to leave us a 5-star rating for SG Petch! We are truly grateful for your kind words and support. We appreciate your trust in us and look forward to serving you again in the future.

Posted 10 months ago

“Really good service, Friendly staff.”

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(Middlesbrough) - Posted 10 months ago

Thanks for your review Charles, we are pleased to hear you were happy with the service.

Posted 10 months ago

“Friendly, knowledgable, extremely helpfulness”

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(Darlington) - Posted 10 months ago

Thanks for leaving us a review Tina, we really appreciate your feedback. We look forward to seeing you again in the future.

Posted 10 months ago

“As always the team at SG Petch Durham were welcoming,Professional and Friendly. We were kept up to date with the progress of our purchase and the handover of the car was straightforward with the basics of the new car explained clearly.”

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(Durham) - Posted 10 months ago

Dear Stephen,Thank you so much for your fantastic 5-star rating of SG Petch! We truly appreciate your support and loyalty as a customer. Thanks again for your kind review and for being a loyal customer. We look forward to serving you in the future.

Posted 10 months ago

“All the staff at SG Petch are amazing. They are so helpful and friendly, i wouldnt go anywhere else now. Fab company”

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(Durham) - Posted 10 months ago

Dear Lisa, Thank you so much for your wonderful 5-star rating! We truly appreciate your kind words We look forward seeing you in the future.

Posted 10 months ago

“Excellent service as usual, thank you Daniel for dealing with our requirements.”

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(Darlington) - Posted 10 months ago

Hi Stephen, Thank you so much for your outstanding 5-star rating of SG Petch! We truly appreciate your support and feedback.

Posted 10 months ago

“Really attentive customer support from Claire and Emma.”

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(Durham) - Posted 10 months ago

Dear Beckie,Thank you so much for taking the time to leave us a fantastic 5-star rating! We truly appreciate your support and your kind words about our services at SG Petch.

Posted 10 months ago

“One of the best dealers I have dealt with took the time to make sure I found the car easy to drive and it was the right one for me no pressure out on me at any time.”

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(Middlesbrough) - Posted 10 months ago

Thanks for your review Debra, we appreciate your feedback. We are pleased you were happy with the service.

Posted 10 months ago

“I’m very happy with the service we receive from Gareth at S G Petch. He looks after us very well.”

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(Middlesbrough) - Posted 10 months ago

Thanks for your review Andrea, we are pleased you were happy with the service you received. We look forward to seeing you again.

Posted 10 months ago

“The salesperson was very friendly not in the slightest bit pushy when we first entered the showroom. They gave us the space and time we needed to have a look at a car in the showroom and only when we had any questions did they appear. They were quick to offer a test drive that day and made sure we were comfortable with the drive and explained the features of the car very well. We were so impressed with the level of service and of course the car itself we ordered the vehicle on our first visit to the showroom. When it came to the process of collecting our vehicle it was again a very smooth process with the salesperson going through all of the features of the vehicle whilst in the showroom and making sure we had no further questions before guiding us out into the carpark for us to be able to drive the vehicle home. Once again thanks to the excellent service given by the salesperson the whole process was very relaxed and made for an enjoyable experience overall.”

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(Darlington) - Posted 10 months ago

Dear Jane,Thank you so much for your fantastic 5-star rating of SG Petch! We sincerely appreciate your kind words and are delighted to hear that you had such a positive experience with us.

Posted 10 months ago

“Collected my new Picanto from York branch 10/6/24 & like to say thank you to Andrew Fisher for making the whole experience of buying a car easy & straight forward. He was professional & knowledgeable about the car with no hard sell. Thank you Andrew. ..”

Helpful Report

Posted 10 months ago

We are thrilled to hear that you had a positive experience at our York branch and that Andrew Fisher made the entire car buying process easy and straightforward for you. Thank you for choosing SG Petch and for taking the time to share your feedback.

Posted 10 months ago

“Very helpful and patient”

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(Durham) - Posted 10 months ago

Thanks for your review, we really appreciate the feedback. Have a great day.

Posted 10 months ago

“Liam was very helpful when I visited SG Petch and kept me up to date with any progress with the delivery of my car.”

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(South Bank) - Posted 10 months ago

Thanks for your review Sophie, we are pleased you were happy with the service you received from Liam. We look forward to seeing you again.

Posted 10 months ago

“Staff were all very friendly, helpful and knowledgeable. Explained process of ordering new car and wait time. Organised a test drive, Kept up to date when car arrived and when we could pick it up and all new car technology explained before we left.”

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(Sunderland) - Posted 10 months ago

“Friendly, efficient sales person Gareth sorted out our new car with fuss. Easy process with all items sorted easily”

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(Middlesbrough) - Posted 10 months ago

Thanks for your feedback David. We are pleased you were happy with the service you received from Gareth. We hope to see you again in the future.

Posted 10 months ago

“2 weeks in got a puncture booked into quikfit nothing in the boot no wheel key jack brace etc all missing. Apparently Ricky ringing back”

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(York) - Posted 10 months ago

Thank you for your review. We apologise for the inconvenience with the missing items. Ricky will follow up with you soon to resolve this issue.

Posted 10 months ago

“Purchasing a second new car from SG Petch was a simple, uncomplicated process with excellent service as always. I have no hesitation in recommending to others.”

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(York) - Posted 10 months ago

“Very helpful and friendly service”

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(Darlington) - Posted 10 months ago

Thanks for your review Mark, we appreciate your feedback.

Posted 10 months ago

“Very customer oriented, friendly and helpful. Through this, I decided on which car to choose. I am delighted with my Hyundai Tucson Hybrid.”

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(Durham) - Posted 10 months ago

Dear Albert, Thank you so much for taking the time to leave us a fantastic 5-star rating for SG Petch! We are thrilled to hear that you found our team to be very customer-oriented, friendly, and helpful during your car buying experience. We greatly appreciate your support and we hope you enjoy your new car.

Posted 10 months ago

SG Petch is rated 4.8 based on 5,297 reviews