Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

SG Petch Reviews

4.7 Rating 5,019 Reviews

95 %

of reviewers recommend SG Petch

Company Reviews

Product Reviews

4.7

Based on 5,019 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Write Your review

Tell us how SG Petch made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

SG Petch 5 star review on 7th May 2024

Kathleen Robson

SG Petch 5 star review on 19th March 2024

Suzanne Edwards

SG Petch 5 star review on 18th December 2023

Joseph Matthews

SG Petch 5 star review on 10th November 2023

SG Petch 5 star review on 9th November 2023

SG Petch 5 star review on 9th November 2023

SG Petch 5 star review on 17th October 2023

Lorraine Wilson

166

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Spoke to Rhys at the Darlington branch. I wanted all weather mats for a Mazda CX-5. Rhys said that he could order them and get them delivered to me within a couple of days. They arrived the next day! My son is absolutely thrilled with the mats and I would certainly recommend this company for their friendly, helpful and courteous response.”

Posted 1 month ago

“Total time wasters. Was contacted by phone by a member of their sales team inviting me for a "review of my current agreement" I advised I wasn't looking to change my car or spend anything on changing to a newer model. I was told it was a normal meeting and they would check over the car and ensure it was still in good condition and they may be able to save me money either way. None of this happened. They asked for my mileage and got a settlement figure. They didn't look at the car at all. All I was offered was a 24 plate comparative car for a £1500 deposit going against what I advised during the first phone call. Unless you're actually wanting a new car or due for a service, do not engage with SG Petch. You AREN'T a VIP for their next sales event. Reviews of your PCP deal AREN'T routine and they WON'T check over your car. It's all lies and tactics to waste your time and get you in the dealership.”

Posted 1 month ago

“Brilliant service. Looked after very well. All the details of the car we were interested in were well explained and we were very please with this. When we chose the exact model we were given good options of how to purchase and we were offered an excellent deal. Would highl reccomend them as an excellent company to deal with.”

(South Bank) - Posted 1 month ago

“Phoned up to test drive, potentially buy a Kia Sportage that is pre registered and in stock along with multiple others at the Sunderland branch. On arrival we nearly left as there was not one space available for customer parking. Eventually a space became available and parked 20 minutes early for our appointment, after an hour and 3/4 journey. Sales person spoken to who opened the car for us while the sales person our appointment was with dealt with another customer. First impression, if we are driving this car why isn't it out ready to go. Eventually our sales person became available. Sales person took sales manager to value our trade in, eventually they came back suggesting it was difficult to value being a good Landrover. Filled in forms to test drive, this took an age. Sales person was to come with us, not normal at other garages we deal with, good job really as we had to go for fuel too, again why did it not have fuel in ready. My wife and I both drove and liked the car. Back at the desk sales manager offered too low an opening trade in price, but said he'd try some traders, which I would have expected him to do while we were test driving, obviously had not bothered as the Landrover appeared out of his comfort zone. Things dragged on the sales managers, sullen cant be bothered abrupt attitude was quite irritating. I asked for his best price to change, suggesting there needed to be some negotiation as there were none of the benefits of buying a factory order, like service packages or subsidised credit. No price to change given, we left to test drive a volvo, feeing he may as well have said have sex and travel! Now as we are a 4 sometimes 5 vehicle house hold who run multiple businesses we buy at least one vehicle a year sometimes two, and have never left any other dealership feeling this way. Worst attempting to buy a new 40k plus car we have ever experienced.”

Posted 1 month ago

“Excellent customer service from ordering to delivery. Thank you for everything to Connor at the Durham branch. Would definitely recommend.”

Posted 1 month ago

Dear Susan,Thank you so much for your 5-star rating of SG Petch! We truly appreciate your kind words and are thrilled to hear that you had an excellent experience with us, from ordering to delivery. Once again, thank you for your feedback and for choosing SG Petch. We look forward to serving you again soon.

Posted 1 month ago

“Helpful knowledgeable and polite team.”

(Durham) - Posted 1 month ago

Thank you so much for taking the time to rate SG Petch with a fantastic 5-star rating! We greatly appreciate your feedback and are thrilled to hear about your positive experience with us. We look forward to assisting you with any future automotive needs.

Posted 1 month ago

“Good selection of brands and vehicles to view at showroom. Helpful sales staff to discuss products, aid selection and negotiate deal. Only improvement would be more customer parking.”

(Darlington) - Posted 1 month ago

Dear Michael,Thank you so much for your wonderful 5-star rating of SG Petch! We truly appreciate your feedback and are thrilled to hear that you had a positive experience with us. We hope to have the opportunity to serve you again in the future.

Posted 1 month ago

“Motability car arrived on time and handed over by Roy their motability salesman. Everything explained very clearly and in a professional and friendly manner.”

(Sunderland) - Posted 1 month ago

Hi Karen, Thank you for your feedback, we are pleased Roy helped you in a professional and friendly manner. We look forward to seeing you again in the future.

Posted 1 month ago

“Pleased with the care and attention we received from SG Petch and to Tomasz for his help.”

(York Sales) - Posted 1 month ago

Dear Alan,Thank you so much for your wonderful 5-star rating of SG Petch! We truly appreciate your kind words and are thrilled to hear that you had a great experience with us. We're delighted that you were pleased with the care and attention you received, and we'll make sure to pass on your appreciation to Tomasz for his valuable help.

Posted 1 month ago

“Excellent service from beginning to the end . Thank you Georgia .”

(Darlington) - Posted 1 month ago

Dear Paul,Thank you so much for giving SG Petch a 5-star rating! We greatly appreciate your kind words and positive feedback. We are thrilled to hear that you received excellent service from beginning to end. We look forward to serving you again in the future.

Posted 1 month ago

“Excellent service from the team.”

(South Bank) - Posted 1 month ago

Dear Gary,Thank you so much for awarding SG Petch with a fantastic 5-star rating! We truly appreciate your support and feedback. We look forward to serving you again in the future.

Posted 1 month ago

“Very good x the man I dealt with explained everything clearly and made my experience flawless x”

(Sunderland) - Posted 1 month ago

Dear Trisha, Thank you so much for your wonderful 5-star rating of SG Petch! We truly appreciate your feedback and your kind words. We're delighted to hear that the man you dealt with explained everything clearly and made your experience flawless. Thank you once again for choosing SG Petch. We appreciate your support!

Posted 1 month ago

“I have to say that Ricky Doughty was very easy to deal with and overall we were very happy with the process of purchasing our Niro PHEV. And it it is a joy to drive.”

(York) - Posted 1 month ago

Thank you, Richard, for taking the time to leave us a 4-star rating for SG Petch! We greatly appreciate your feedback. We are delighted to hear that you had a positive experience while purchasing your Niro PHEV. We are glad that you are happy with your purchase and that driving the Niro PHEV brings you joy. We look forward to serving you again in the future.

Posted 1 month ago

“I had no problems picking up my new car. I was given a test drive of the same model I purchased with no conditions or awkward forms to fill in. I was disappointed that new carpets for the car have to be purchased seperately especially with the cost of a new car. Overall the experience was a pleasant one and the salesman was very helpful. I was given a deal that pleased me so that has to be important for you!”

(Darlington) - Posted 1 month ago

Dear Alan, Thank you so much for giving SG Petch a 4-star rating! We are thrilled to hear that you had a pleasant experience purchasing your new car from us. We truly appreciate your feedback and the kind words about our salesman. We apologise for the disappointment regarding the separate purchase of new carpets for your car. We understand that this may have come as an unexpected cost, especially when purchasing a new car. We appreciate you bringing this to our attention and will definitely take your feedback into consideration for future improvements.

Posted 1 month ago

“We were very satisfied with our experience from initial browsing to driving away in our new Kia EV6.”

SG Petch 5 star review on 19th March 2024

(York) - Posted 1 month ago

Dear Suzanne,Thank you so much for your fantastic 5-star rating of SG Petch! We greatly appreciate your support and are thrilled to hear that you had a positive experience with us. Once again, thank you for choosing SG Petch and for taking the time to share your wonderful review. We look forward to serving you in the future.

Posted 1 month ago

“Rey good customer service”

(Durham) - Posted 1 month ago

Thanks for your review Timothy, we are pleased you were happy with the service.

Posted 1 month ago

“This is the second brand new car that we have purchased from SG Petch and have to say we are delighted with the service and professionalism given by the team. We once again dealt with Tony Hills as we were more than happy with our first purchase through him. We can't recommend this dealership enough for the service and after care received. Oh and we love the car”

(Middlesbrough) - Posted 1 month ago

Hi Ken,Thank you so much for your fantastic 5-star rating of SG Petch! We greatly appreciate your support and kind words. If there's anything else we can assist you with, please don't hesitate to reach out.

Posted 1 month ago

“Excellent service.”

(Darlington) - Posted 1 month ago

Thanks for your 5-star rating, its great to know you received an excellent service.

Posted 1 month ago

“Sales rep was friendly, helpful and remembered us from previous purchases. Collecting the car was quick and seamless.”

(Middlesbrough) - Posted 1 month ago

Thank you so much for your fantastic 5-star rating of SG Petch! We truly appreciate your kind words and ongoing support as a loyal customer. We are thrilled to hear that our sales rep was friendly, helpful, and even remembered you from your previous purchases. It's always our goal to provide seamless and efficient service, and we're delighted that collecting your car was a quick and seamless process for you.

Posted 1 month ago

“A fantastic vehicle that sells itself but the sales team provide fantastic support and advice and brilliant after sales help when required. Our fourth car from Petch and not the last.”

(Durham) - Posted 1 month ago

Thank you so much for your outstanding 5-star rating of SG Petch! We truly appreciate your loyalty as a customer and are thrilled to hear that you found our sales team to be incredibly helpful and supportive throughout your journey with us. Your comment about our fantastic after-sales assistance is deeply appreciated.

Posted 1 month ago

«
1
2
3
4
5
»

SG Petch is rated 4.7 based on 5,019 reviews