SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.75

4.8 Rating 5,317 Reviews

95 %

of reviewers recommend SG Petch

4.8

Based on 5,317 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Natalie Ablewhite

Anthony Edward Mcclelland MBE

SG Petch 5 star review on 22nd April 2025

181

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We were very happy with the service we received from SG Petch in Durham, it was great, no hassle, we were treated with respect, all questions we had were answered honestly, we were very impressed with Simon, he was very patient and extremely helpful. This was the quickest and easiest car deal we have ever made. Great service, fabulous car.”

Helpful Report

(Durham) - Posted 3 months ago

Thank you so much for your fantastic review, Gillian! We’re delighted to hear that you had such a positive experience with SG Petch in Durham. It’s great to know that our team, especially Simon, provided you with respectful, honest, and helpful service. Enjoy your fabulous new car, and we look forward to assisting you again in the future!

Posted 3 months ago

“Excellent service, as always, from the Richmond Branch. Tegan took over responsibility for my order when Les retired, and kept me in touch with every development. She gave a meticulous hand-over of the new Niro, which enabled me to drive off with confidence. Although still learning about the car me and my wife are very happy with our purchase and have confidence that future servicing will be handled with the same attention to detail and courtesy I've come to expect over the years in dealing with the company.”

Helpful Report

(Richmond) - Posted 3 months ago

Thank you for your fantastic review, Peter! We’re so pleased to hear that Tegan provided you with the excellent service you’ve come to expect from our Richmond Branch. It’s great to know that her meticulous hand-over of the new Niro gave you and your wife the confidence to drive away happy. We look forward to continuing to serve you in the future, ensuring that every aspect, from purchases to servicing, is handled with the same level of care and attention. Enjoy your new car!

Posted 3 months ago

“Submitted by Dr Janet Kelly: I recently purchased two new Mazda CX-30s, and I cannot speak highly enough of the exceptional service provided by Daniel Wilkinson. From the moment I stepped into the dealership, Daniel was professional, knowledgeable, and incredibly attentive to my needs. His expertise and genuine enthusiasm for Mazda vehicles made the entire process seamless and enjoyable. He took the time to understand exactly what I was looking for, providing detailed insights and ensuring that every question was answered with clarity and confidence. His commitment to customer satisfaction was evident throughout, making what can often be a stressful process feel effortless. Beyond his professionalism, Daniel demonstrated a level of care and attention to detail that truly set him apart. His communication was clear and timely, and he went above and beyond to ensure everything was perfect from start to finish. Thanks to his outstanding service, I drove away with two fantastic vehicles, completely confident in my purchase. I highly recommend Daniel Wilkinson to anyone looking for a first-class car-buying experience. Mazda is lucky to have him! Honestly, my experience was exceptional, and I have no significant recommendations for improvement. The service provided by Daniel Wilkinson was outstanding—professional, knowledgeable, and genuinely customer-focused. The entire purchasing process was smooth, efficient, and hassle-free. Beyond Daniel, all the staff were exceptional. From the colleague washing the cars outside, who took real pride in his work, to the finance manager who took the time to speak with us, every interaction was positive and reinforced the high standards of customer service at the dealership. The team’s dedication, professionalism, and attention to detail truly made the experience stand out. What made this experience particularly special was the warm, welcoming, and family-like atmosphere, rather than a typical corporate sales environment. Every member of the team genuinely cared about providing the best service, creating a relaxed and enjoyable experience. If anything, continuing to nurture this approach will ensure customers feel valued and looked after in the same way I did. Thank you to the entire team for a fantastic experience!”

Helpful Report

(South Bank) - Posted 3 months ago

Thank you for your incredible review! We're thrilled to hear about your outstanding experience with Daniel and the rest of our team. Providing a professional, customer-focused, and welcoming atmosphere is what we strive for, and it’s fantastic to know we made such a positive impression. We truly appreciate your kind words and recommendation—enjoy your new Mazda CX-30s!

Posted 3 months ago

“We have recently bought a new KIA Niro Hybrid and both I and my wife are very pleased with it. The help and guidance provided by Imy was excellent. One of the major attractions for the vehicle was the 7 year warranty and as a retired pensioner this is a key factor.”

Helpful Report

(York) - Posted 3 months ago

Thank you for your wonderful 5-star review, Michael! We're delighted to hear that you and your wife are enjoying your new KIA Niro Hybrid. Imy will be thrilled to know her guidance made a positive impact on your experience. We completely understand how important the 7-year warranty is, especially for our valued retirees. Your feedback means so much to us!

Posted 3 months ago

“Great service, car brought to house in a trailer, perfect condition, driver had excellent knowledge of car & how things work”

Helpful Report

(Richmond) - Posted 3 months ago

Thank you for your outstanding 5-star review, Brian! We're delighted to hear that you appreciated our service and that your car arrived in perfect condition. Our drivers take great pride in their knowledge, so it’s wonderful to know they made a positive impression. We truly appreciate your kind feedback!

Posted 3 months ago

“Lovely friendly service without any problems”

Helpful Report

(Durham) - Posted 3 months ago

Thank you for your lovely 5-star review, Julian! We're so pleased to hear that you received friendly service and had a smooth experience. It's always our aim to ensure everything goes seamlessly for our customers. We appreciate your feedback!

Posted 3 months ago

“We found the staff to be very friendly and knowledgeable. Lots of clear guidance given when choosing a car, without them being over pushy. Very happy with the service and the resulting successful sale.”

Helpful Report

(Durham) - Posted 3 months ago

Thank you for your fantastic 5-star review, Elizabeth! We're thrilled to hear that you found our staff friendly and knowledgeable. It's always our goal to provide clear guidance without being pushy. We're glad you were happy with the service!

Posted 3 months ago

“It was a wonderful experience buying our new car. Ray the salesman was so helpful & informative & answered all our questions as we went through the process. We love the new car .”

Helpful Report

(Darlington) - Posted 3 months ago

Thank you for your amazing 5-star review, Eileen! We're so glad to hear that Ray provided you with helpful and informative service throughout your car buying journey. Enjoy your new car!

Posted 3 months ago

“Incredibly helpful and a great deal! Liam helped me through the whole process and make it so simple for me. I’ve never financed before and this is my 2nd car ever. Love it so much! Thank you again for all your help”

Helpful Report

(Darlington) - Posted 3 months ago

Thank you so much for your wonderful 5-star review, Amelie! We're delighted to hear that Liam made your financing process simple and enjoyable. It's exciting to know you're loving your second car!

Posted 3 months ago

“Our second time in six months, we feel like part of the family. Nicky has gone above and beyond on both occasions. Nothing is a problem. Every person in the Sunderland branch has been proactive and extremely helpful. Like to say a huge thank you.”

Helpful Report

(Sunderland) - Posted 3 months ago

Thank you so much for your incredible 5-star review, Diane! We're thrilled to have you as part of our family and so glad Nicky and our Sunderland team consistently provide you with outstanding service.

Posted 3 months ago

“Excellent customer service, highly recommend”

Helpful Report

(York) - Posted 4 months ago

Thank you for your fantastic 5-star review! We're so pleased to hear that you had an excellent experience with our customer service. We look forward to serving you again in the future!

Posted 4 months ago

“Ryan was very professional and helpful. He made everything easy and communicated in a very understanding way.”

Helpful Report

(Darlington) - Posted 4 months ago

Thank you for your amazing 5-star review, Graham! We're thrilled to hear that Ryan provided you with professional and helpful service. Clear communication is so important to us, and we're glad it made your experience easy.

Posted 4 months ago

“A quick and simple handover with the extras requested provided. We were sorry to let our old car go but the new one meets all our expectations and we're very happy with it.”

Helpful Report

(Sunderland) - Posted 4 months ago

Thank you for your wonderful 5-star review, Gillian! We're delighted to hear that the handover process was quick and simple, and that your new car is meeting all your expectations. If you need anything else, don't hesitate to reach out. Enjoy your new ride!

Posted 4 months ago

“This is the 2nd car we have bought at SG Petch and the attention we received by Liam Clarke was excellent, we will have no hesitation in buying from SG Petch again and look forward to buying again in the near future.”

Helpful Report

(South Bank) - Posted 4 months ago

Thank you so much for the glowing 5-star review, Brian! We're thrilled to hear that your experience with Liam Clarke was excellent. It's wonderful to know that you've chosen SG Petch for your car purchases, and we’re excited to assist you again in the near future. Your loyalty means a lot to us!

Posted 4 months ago

“Great service nice people very helpful”

Helpful Report

(Darlington) - Posted 4 months ago

Thank you for the fantastic 5-star review, Laura! We’re so glad to hear that you had a great experience with our team. Your kind words about our service and helpfulness truly mean a lot to us. If you need anything else, just let us know. We look forward to seeing you again soon!

Posted 4 months ago

“The team at SG Petch have been excellent throughout the process of buying our new Kia EV3. Thank you for all your hard work.”

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(Richmond) - Posted 4 months ago

Thank you for your wonderful 5-star review, Kevin! We’re thrilled to hear that our team was able to make your experience of purchasing the Kia EV3 so positive. Your appreciation means a lot to us, and we’re here to help anytime you need. Enjoy your new vehicle, and we hope to see you again soon!

Posted 4 months ago

“This is the second time I've completed a queationaire and I've already writen to Mr Burke to express my dissappontment in service received”

Helpful Report

(Darlington) - Posted 4 months ago

Hi Timothy, thank you for your feedback. I'm sorry to hear about your disappointment and that you had to reach out to Mr. Burke regarding your experience. Please feel free to reach out to us directly, as we genuinely want to resolve any issues you may have.

Posted 4 months ago

“Emma and Ray were very helpful in every aspect of me collecting my new mobility car. Can't really ask for any more because they gave me 100%.”

Helpful Report

(Durham) - Posted 4 months ago

Thank you for your incredible 5-star review, Fred! We're delighted to hear that Emma and Ray were able to provide you with such helpful support during your experience. Your satisfaction is our top priority, and we’re grateful for your kind words. Enjoy your new mobility car, and we hope to see you again soon!

Posted 4 months ago

“No, I'd rather not.”

Helpful Report

(Darlington) - Posted 4 months ago

Thank you for your feedback, Michael! If there's anything specific we can improve or assist you with, please don’t hesitate to reach out.

Posted 4 months ago

“Keiren took time to go through the car and it was ready when we agreed and he was helpful ,patient and knowledgeable .”

SG Petch 5 star review on 5th February 2025

Helpful Report

(Darlington) - Posted 4 months ago

Thank you for your fantastic 5-star review, Laura! We're so pleased to hear that Keiren took the time to ensure you had a great experience and that everything was ready as promised. We look forward to welcoming you back soon!

Posted 4 months ago

SG Petch is rated 4.8 based on 5,317 reviews