SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.75

4.8 Rating 5,294 Reviews

95 %

of reviewers recommend SG Petch

4.8

Based on 5,294 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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SG Petch 5 star review on 22nd April 2025

179

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have dealt with S G Petch for more than 30years and always bought Mazda cars for my business and more recently pleasure. I chose Mazda because they were rated the best for reliability and they have been reliable vehicles. All my cars have been good cars to drive, compfortable, economic to run and well looked after by the garage, S G Petch Ltd. I'm very pleased with my recent purchase a CX30, the drive is exceptional and the digital benefits are amazing.”

Helpful Report

(Darlington) - Posted 1 month ago

Thank you so much for your incredible review, Roland! We're thrilled to hear that you've had such a long and positive relationship with S G Petch and that your Mazda vehicles have consistently met your expectations for reliability and comfort. Enjoy your new car!

Posted 1 month ago

“Nick was very helpful giving us a good level of information to make an informed choice. Never felt under pressure at any stage. Explanations before and on deliver were very clear. Purchase and transfer of payment was easy. Very satisfied with experience”

Helpful Report

(York) - Posted 1 month ago

Thank you for your fantastic review! We're thrilled to hear that Nick provided you with the helpful information you needed and that you felt no pressure throughout the process. Making things clear and easy for our customers is always our priority. We're delighted that you had such a positive experience and we look forward to assisting you again in the future! Enjoy your new purchase!

Posted 1 month ago

“Seven years ago I purchased a Kia Venga from S G Petch York who also serviced it. The car was excellent and bullet proof and never let me down. So once again, having a superb experience I turned to S G Petch for the EV3GTs A brilliant engineered masterpiece car requiring sales staff with tech knowledge. Ricky Doughty was brilliant talking me through the EV3 and the paperwork ensuring a seamless delivery process. After only just under one month of ownership I can report that the EV3 GTs is fabulous and highly recommended.”

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(York) - Posted 1 month ago

Thank you for your wonderful review, Gerald! We're thrilled to hear about your fantastic experience with both your Kia Venga and the new EV3 GTs. It’s great to know that Ricky was able to assist you effectively and ensure a smooth delivery process. We appreciate your recommendation and look forward to serving you again in the future! Enjoy your driving!

Posted 1 month ago

“Great service from start to finish”

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(Durham) - Posted 1 month ago

Thank you for your amazing review, Jacqueline! We're delighted to hear that you had great service from start to finish. We look forward to seeing you again soon!

Posted 1 month ago

“Managed to get a deal I was happy with on both the new car and my p/ex. It seems that delivery dates are only very estimated as cars are built to order and Kia build and delivery timescales are completely out of the dealers hands. The only small thing for me was the lack of communication re delivery of the new car once it got past the given delivery date. It seemed I had to do all the chasing. Happy overall though with everything.”

Helpful Report

(Darlington) - Posted 1 month ago

Thank you for your thoughtful review, Simon! We're glad to hear that you were able to strike a deal you’re happy with regarding your new car and your p/ex. We understand the importance of clear communication, especially around delivery times, and we appreciate your feedback as we strive to improve in that area. Overall, we're pleased to hear you’re happy and look forward to serving you again in the future!

Posted 1 month ago

“Great customer service, both showroom sales executives and service workshop.”

Helpful Report

(Durham) - Posted 1 month ago

Thank you very much for your fantastic review, Audrey! We're so glad to hear that you had a positive experience with both our showroom sales team and service workshop. We look forward to welcoming you back soon!

Posted 1 month ago

“STAFF WERE VERY HELPFUL AND FRIENDLY, NOTHING WAS TO MUCH TROUBLE FOR THEM, WE GOT WELL LOOKED AFTER WITH COFFEE WHEN WE NEEDED IT.”

Helpful Report

(Durham) - Posted 1 month ago

Thank you so much for your wonderful review, Alan! We're thrilled to hear that our staff made you feel so well taken care of and that the coffee added a nice touch to your experience. We can't wait to welcome you back soon!

Posted 1 month ago

“Excellent service staff very efficient”

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(Sunderland) - Posted 1 month ago

Thank you for your excellent feedback, Kathleen! We're delighted to hear that you had a great experience with our efficient staff. We hope to see you again soon!

Posted 1 month ago

“What a superb experience purchasing a car from Ryan. There was no pressure involved at all, he was informative and helpful. Did a great job.”

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(Darlington) - Posted 1 month ago

Thank you so much for your kind words, Wendy! We're thrilled to hear that Ryan provided you with a superb experience and that you found the process informative and pressure-free. We hope you enjoy your new car and look forward to seeing you again soon!

Posted 1 month ago

“Sg Petch Middlesbrough! I can't talk more highly about the staff, very efficient, very polite and helpful. Nothing is too much trouble ( Lewis was exceptional) They also have great cars and great deals.”

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Posted 1 month ago

Thank you for your fantastic review, William! We're delighted to hear that you had such a positive experience with our team, and we appreciate your kind words about Lewis. We look forward to welcoming you back soon!

Posted 1 month ago

“Great service, Carl answered all my queries and was really helpful.”

Helpful Report

(Middlesbrough) - Posted 1 month ago

Thank you for your wonderful review, Kay! We’re so glad to hear that Carl was able to provide you with the helpful service you needed. We look forward to assisting you again in the future!

Posted 1 month ago

“Upgraded my car after being asked to see if I could get a deal. Callum was really helpful, made the whole process easy and I had a new car within days. This is the second time I have used this dealership and I don’t plan to go anywhere else in future.”

Helpful Report

(South Bank) - Posted 1 month ago

Thank you so much for your amazing review, Samena! We’re thrilled to hear that Callum made the upgrade process so easy for you and that you had a new car in no time. Enjoy your new car!

Posted 1 month ago

“Great Service from start to finish, nice friendly staff”

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(South Bank) - Posted 1 month ago

Thank you so much for your lovely review, Jayne! We’re thrilled to hear that you had a great experience with our friendly staff from start to finish. Your feedback means everything to us, and we can’t wait to help you again in the future!

Posted 1 month ago

“We found the whole process from just from looking to buying our car that the service was great friendly no pressure. Great service”

Helpful Report

(Sunderland) - Posted 1 month ago

Thank you for the fantastic review, Anthony! We’re delighted to hear that you found our service friendly and pressure-free throughout your car-buying journey. Your feedback means a lot to us, and we can’t wait to assist you again in the future! Enjoy your new car!

Posted 1 month ago

“Friendly, helpful no fuss support to help ensure we got the car we wanted.”

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(Sunderland) - Posted 1 month ago

Thank you for your kind review, David! We're so happy to hear that you found our support friendly and helpful. We appreciate your feedback and look forward to seeing you again in the future!

Posted 1 month ago

“Over moon with car and staff very helpful and polite”

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(Durham) - Posted 1 month ago

Thank you for your wonderful review, Derek! We're thrilled to hear that you're over the moon with your car and that our team made such a positive impression on you. We look forward to welcoming you back in the future!

Posted 1 month ago

“SG Petch Darlington bought a used car from Darlington branch Ryan from Mazda sales was fantastic no hard sell and made the purchase stress free was a pleasure and would buy again thank you Ryan and SG PETCH”

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Posted 1 month ago

Thank you so much for your wonderful review. We’re thrilled to hear that Ryan made your experience at SG Petch Darlington stress-free and enjoyable. We appreciate your kind words, and we look forward to helping you again in the future. Enjoy your car!

Posted 1 month ago

“We were very happy with the service we received from SG Petch in Durham, it was great, no hassle, we were treated with respect, all questions we had were answered honestly, we were very impressed with Simon, he was very patient and extremely helpful. This was the quickest and easiest car deal we have ever made. Great service, fabulous car.”

Helpful Report

(Durham) - Posted 2 months ago

Thank you so much for your fantastic review, Gillian! We’re delighted to hear that you had such a positive experience with SG Petch in Durham. It’s great to know that our team, especially Simon, provided you with respectful, honest, and helpful service. Enjoy your fabulous new car, and we look forward to assisting you again in the future!

Posted 2 months ago

“Excellent service, as always, from the Richmond Branch. Tegan took over responsibility for my order when Les retired, and kept me in touch with every development. She gave a meticulous hand-over of the new Niro, which enabled me to drive off with confidence. Although still learning about the car me and my wife are very happy with our purchase and have confidence that future servicing will be handled with the same attention to detail and courtesy I've come to expect over the years in dealing with the company.”

Helpful Report

(Richmond) - Posted 2 months ago

Thank you for your fantastic review, Peter! We’re so pleased to hear that Tegan provided you with the excellent service you’ve come to expect from our Richmond Branch. It’s great to know that her meticulous hand-over of the new Niro gave you and your wife the confidence to drive away happy. We look forward to continuing to serve you in the future, ensuring that every aspect, from purchases to servicing, is handled with the same level of care and attention. Enjoy your new car!

Posted 2 months ago

“Submitted by Dr Janet Kelly: I recently purchased two new Mazda CX-30s, and I cannot speak highly enough of the exceptional service provided by Daniel Wilkinson. From the moment I stepped into the dealership, Daniel was professional, knowledgeable, and incredibly attentive to my needs. His expertise and genuine enthusiasm for Mazda vehicles made the entire process seamless and enjoyable. He took the time to understand exactly what I was looking for, providing detailed insights and ensuring that every question was answered with clarity and confidence. His commitment to customer satisfaction was evident throughout, making what can often be a stressful process feel effortless. Beyond his professionalism, Daniel demonstrated a level of care and attention to detail that truly set him apart. His communication was clear and timely, and he went above and beyond to ensure everything was perfect from start to finish. Thanks to his outstanding service, I drove away with two fantastic vehicles, completely confident in my purchase. I highly recommend Daniel Wilkinson to anyone looking for a first-class car-buying experience. Mazda is lucky to have him! Honestly, my experience was exceptional, and I have no significant recommendations for improvement. The service provided by Daniel Wilkinson was outstanding—professional, knowledgeable, and genuinely customer-focused. The entire purchasing process was smooth, efficient, and hassle-free. Beyond Daniel, all the staff were exceptional. From the colleague washing the cars outside, who took real pride in his work, to the finance manager who took the time to speak with us, every interaction was positive and reinforced the high standards of customer service at the dealership. The team’s dedication, professionalism, and attention to detail truly made the experience stand out. What made this experience particularly special was the warm, welcoming, and family-like atmosphere, rather than a typical corporate sales environment. Every member of the team genuinely cared about providing the best service, creating a relaxed and enjoyable experience. If anything, continuing to nurture this approach will ensure customers feel valued and looked after in the same way I did. Thank you to the entire team for a fantastic experience!”

Helpful Report

(South Bank) - Posted 2 months ago

Thank you for your incredible review! We're thrilled to hear about your outstanding experience with Daniel and the rest of our team. Providing a professional, customer-focused, and welcoming atmosphere is what we strive for, and it’s fantastic to know we made such a positive impression. We truly appreciate your kind words and recommendation—enjoy your new Mazda CX-30s!

Posted 2 months ago

SG Petch is rated 4.8 based on 5,294 reviews