Servicing Stop Reviews

Name: Servicing Stop
Address: Refuge House 9-10,River Front, London
Rating: 1.86

1.9 Rating 3,613 Reviews

21 %

of reviewers recommend Servicing Stop

Company Reviews

Metrics

Info

1.9

Based on 3,613 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0 800 970 9046

Email:

help@servicingstop.co.uk

Location:

Refuge House 9-10,River Front
London
EN1 3SZ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am not saying that it is necessarily Servicing Stop's fault, but definitely the garage that they contract with. I have never had a car as new with as little milage, bought a year before from an authorised dealer, yet I received a bill higher than I have ever had before! Further more, when I got it back, I heard a grinding noise only to find the leading edge of the sump guard hanging down which when th wind caught it was scrapping on the road; i. E. they failed to replace the sump guard properly after taking it off to change the oil. I contacted them and requested the sump guard to be properly fixed and a full review of the service that I had done. As I use the car to take the kids to school and back, I told them that the car was available between 10am and 2pm but no later as I needed it to collect the kids. The driver came out at 1pm with some cable ties! Servicing Stop would do very well to drop them as one of their contracts.”

Helpful Report

Posted 4 years ago

“Very poor communication. They dont use local garages so therefore using your petrol to take to garage. Wont recommend. Would never use again. Everytime I tried to ring. Nobody answers the phone. Very bad experience.”

Helpful Report

Posted 4 years ago

“Dire - rang me the day before my MOT & Service to say they wouldn’t be collecting the car. Suggested I drive 30 miles to drop it off & travel 3 hours by public transport in both directions. Requested a refund & haven’t received anything. Live chat never answered and phone line constantly busy.”

Helpful Report

Posted 4 years ago

“Scammers. Fake. Kept my car. And scammed me for more money. Don't use”

Helpful Report

Posted 4 years ago

“Yes I agree with all the other 1 star reviews on here. I saw this company online and thought I would book in my car for a service. The available date on the website said next day so I booked it and paid and got the confirmation email that the car will be picked up the next day. Then I get a call saying "Sorry but the only date available is two weeks away". I have already made the payment so I am already stuck with this service so I agree to the date 2 weeks away. Then they don't show up on that date and are next to impossible to contact. Then I get them in live chat to tell them that I am going to be working the following day and will leave my key in a place where the mechanic can pick it up. And I ask that this instruction is passed in to the mechanic. It isn't and then the mechanic is leaving me a voicemail saying the car was unable to be picked up and I will have to reschedule. Rescheduling is difficult because their phone numbers do not pick up and I had to do it through live chat again. Then the confirmation emails say that my service paid for is £85 whereas what I actually paid for was a service worth 120. Then eventually they picked it up yesterday and brought it for servicing. I get a call within an hour or two with an extensive list of urgent things... AUX BELT (SERVICE ADVISORY) £124.36 POLLEN FILTER (SERVICE ADVISORY) £73.99 AIR FILTER (SERVICE ADVISORY) £12.50 BRAKE FLUID (SERVICE ADVISORY) £89.00 ANTIFREEZE CHANGE (SERVICE ADVISORY) £90.00 SPARK PLUGS (SERVICE ADVISORY) £123.00 I just said no I am not paying for any of that. Then they said there is an outstanding £29 for something which I had to pay to get the car back.”

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Posted 4 years ago

“Dreadful, scammers, blaggers, day light robbers..... Avoid at all cost, if its too good to be true, its too good to be true never again!”

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Posted 4 years ago

“TBH. I had used them before. Was good. Now they scammed me. Kept my car that was finished at 11 am. I got my car back at 6pm. They made me pay more. Even the garage said they scam. Should just go stright to the garage pay less. Will never use them. Still waiting for Gary to call. Nasty scamming company. I won't ever use them again ....Their reviews on their site are fake. How they sleep. Scamming people. I won't stop till I get my money back.”

Helpful Report

Posted 4 years ago

“Total scam ….. passed from number to number only after I threatened to report my car as stolen to the police did I get any response ……. 5 days for a simple service ……. This company needs closing down”

Helpful Report

Posted 4 years ago

“The worst service company!!! Everything what they promised is a lie...they took the car very quickly but after.....two days I couldn't contact with them to find out when the car will be delivered back. As I refused the work which they said that should be done, the prize was very high, they hid themselves. I tried to call all the phone numbers I found and at the end trough live chat i found out in which garage is and I should go by myself to pick up the car. According to contract (full service) they should top up all under bonnet liquid. I found out they didn't and showed to one of the mechanic that break fluid it's on minimum. Then they top it up!!!! Really?!?!? So, how I can be sure, they have done something at all!!!!!! Disaster!!!! Never ever!!! I want a refund!”

Helpful Report

Posted 4 years ago

“Worst company ever! Quoted £180 for work before they picked up your car then told you it's over £1500 after they held your car for ransom! You can only get your car back after you paid. Then you have no idea what's paid for, you paid only because that's the only way to get your car back!! When you asked them for a copy or invoice of works, no one ever picked up calls or return mails.... Horrible experience!!!”

Helpful Report

Posted 4 years ago

“Awful service. I asked them to stop work as the quote they gave me was really high.after a service and MOT Gary the service adviser was soooo rude. He started asking me where my locking wheel nut was. Id already cancelled. He then said they had done the rear shock absorber,but you can't with out taking the wheel off. He then agreed they hadn't done it. I did get my refund for work that hadn't been done. How this company is still in business I will never know. I would never go near this garage service again. Completely un professional”

Helpful Report

Posted 4 years ago

“Took full service and paid. But later got a called which we are very quick and quiet with extra charges which is a rip-off and they didn't give a choice. Within a minute when I called back to refuse the extra prices, they said already started while we were talking on the phone so can't be stopped. It's a scam. Dishonest business. Be aware! Garages has nothing to do with them. Garages even call from their phone number. So you cannot blame the garage and garages don't get that money the company scam from you.”

Helpful Report

Posted 4 years ago

“JOKE OF A COMPANY. BEWARE THEY SCAM YOU and won’t give you your car back until you have paid. You can’t even call them. Emails take 3 working days. SCAM SCAM SCAM AVOID AT ALL COST”

Helpful Report

Posted 4 years ago

“Please never use garage they misleads you I wouldn’t give even one this company they rip off”

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Posted 4 years ago

“Do NOT use this garage at all! Most unreliable service I've ever seen. Booked my MOT for last week with collection. They called me to rebook it for another day, I agreed. Next time they didn't even call me at all, just not turn up. Then rebooked after I called... Next week they took my car and made me an unrealistic qoute for £1000! I asked others in the area and they quoted me half of it with urgent service. I asked them to bring my car back (still had to pay for their "service") and they declined, just told that they will bring it back at the end of the day. Without any reason. Last year they also quoted me 3 times then the normal price and didn't get my car back even on the same day. I had to call the police and only get my car back another day. Without my permission or even call me to explain. To get the details of the garage and the supervisory body's contact details took me hours! The customer service is just a parrot, repeats the same sentences, never answer to my questions.”

Helpful Report

Posted 4 years ago

“Dreadful company to deal with. Won’t return your car if you don’t agree to have the work done to pass MOT. Can’t talk to anyone on the phone. They wanted £1600 to pass MOT on a car that only cost £100 to pass last time and it’s done less than 700 miles since.”

Helpful Report

Posted 4 years ago

“Be careful from this scammers!! Never trust them ever !!!! As they caused inconvenience to me and my family beside taking money of us for a service that haven't been done as I find out by the mechanic his self when I turned up to the garage that was close to where I live and find out my car was parked in the garage all night long for nothing car was picked up at 8:00 am in morning service still haven't been done by 18:40 evening no phone number that answear the calls or even emails the next morning been told be dropped by 8:00am car still not been dropped when my wife had to go to work early morning and they still dont answear phones or anything we thought our car was stolen until i went my self to the garage and find out by the mechanic his self that they didnt come to pick up the car they are a total disaster if u value ur car never ever use this sevice and if u like to go through alot of problems go ahead and try by u will regret it they are not to be trusted !”

Helpful Report

Posted 4 years ago

“Paid £167.57 for full service and mot car was collected and taken at 9am for return same day. Recitals saying 1 front spring gone, needs engine flush antifreeze and brake fluid.£1,130.53. Not brought back, next day another call they say a sensor is faulty and want another £1.090. Or no mot don't use its a scam to make money very overpriced and no customer service.”

Helpful Report

Posted 4 years ago

“Hello….hope everyone who reads this, then decides not to use Servicestop, they are ignoring all calls and all emails, they promised me a full refund, yup still waiting…Please don’t use them!”

Helpful Report

Posted 4 years ago

“Have booked my car in for service and mot ,cannot get in touch with any body,they have taken money so not going to trust them with my car are all a load of cowboys lost£118 pounds on these swines”

Helpful Report

Posted 4 years ago

Servicing Stop is rated 1.9 based on 3,613 reviews