Servicing Stop. This Company is a joke !!!! Appalling customer service, reluctant to give refunds. I wish I has seen these reviews before I made a booking. I booked my car in for an interim service ( online ) on the Monday for the car to be collected on the Wednesday. Paid in full in advance. Then noticed the invoice, there was an additional charge of £7.99 plus vat ( environmental charge ) and a further charge of £5.99 plus vat for ‘ fluid top ups ‘ ??? Car was due to be collected between 8.00am and 10.00am on the Wednesday. I received confirmation by text on the Tuesday evening that the car would be picked up as agreed and a further text at 7.30am on the Wednesday to say the Garage would ring prior to picking up the car. By 9-30am still no contact so I rang the garage only to be told someone was ill and the car would not be picked up !!!! Tried to ring Servicing Stop, however, the only way to contact them is via e-mail or webchat. While in the queue for the Webchat, I received a phone call at 9.40am from Servicing Stop to say the car would not be picked up today and would I like to re-book. I refused to re-book and asked for a refund, I was told that a refund would be organized. I later went onto the webchat regarding the refund and was told that it would take 7 to 14 WORKING DAYS to process. AND , as per their terms and conditions as £25 cancellation fee would be due. Cut a long story short(er) , I raised a complaint and received my full refund on 1st July after making my original payment on 20th June 2022. They were unable to offer any compensation or goodwill gesture as apparently I HAD CANCELLED THE BOOKING BY NOT RE-SCHEDULING. I would advise anyone to stay well clear of this Company