Servicing Stop Reviews

Name: Servicing Stop
Address: Refuge House 9-10,River Front, London
Rating: 1.87

1.9 Rating 3,564 Reviews

21 %

of reviewers recommend Servicing Stop

Company Reviews

Metrics

Info

1.9

Based on 3,564 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 19%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0 800 970 9046

Email:

help@servicingstop.co.uk

Location:

Refuge House 9-10,River Front
London
EN1 3SZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Positives: Easy to book and headline price was competitive against previous garages used. Good communication via text and also calls. Garage assigned picked up the vehicle on the date specified and at the time stated. Negatives: On the day of MOT and Service I get a call highlighting additional work identified during service. New rear brake pads, full coolant flush and engine flush before new oil was added. Finally additional cost to add fully synthetic oil. No issue with brake pads as I would expect any garage to ring up and state cost. Took issue with full coolant flush and also additional cost of oil. Rationale is that Service Stop will have access to a system that will tell them the service schedules for any vehicle all garages I have used have access and therefore when they provide you with a cost its fixed as they know what needs to be done. Based on this they will know if a full coolant flush is required and price accordingly at the POINT OF SALE. In addition I am shocked that additional cost of oil cannot be identified at the POINT OF SALE, you can enter your REG into any site selling oil and it will tell you what oil is required for your car and price. So shocked this company do not have the technology to be able to do the same. Final point is that I suspect that any work this company outlines to you will be grossly overcharged by the underlying garage they have sub contracted the work out too and you might feel compelled to just go ahead. I did not want to get ripped off and will be getting quotes from other companies. The sceptic in me feels that the headline price is not reflective in the majority of cases what the final price is and their is an incentive for this company and its sub-contractor garages to add additional costs at inflated prices. I have tried to be objective and point out both the positive and negative experiences.”

Helpful Report

Posted 9 years ago

Dear Customer, Thanks for getting in touch. Servicing Stop does offer some of the cheapest MOT and car servicing prices in the UK. We also offer additional advisory services, which the customer is free to accept or decline. We hope that the additional advisory services you received and paid for were up to your expectations. If, for any reason, you were not satisfied with the work carried out, please contact us either by phone or email. Best Regards Dean Servicing Stop Customer Care Centre Monday-Friday 8am - 9pm. Saturday 9am - 6pm. Sunday 10am - 6pm. Phone: 0800 970 9046 Email: customercareteam@servicingstop.co.uk

Posted 9 years ago

“Collection and service worked well, and price v reasonable (no extras for us). We have an in-car dashcam so checked the footage to see if the car was driven safely - phew! Book stamped as promised. Happy customers. Will use again.”

Helpful Report

Posted 9 years ago

“Servicingstop.co.uk advertising 60% discount? Please be advised if choosing to have a full service by Servicingstop.co.uk you will find the Price quoted Will be escalated by so-called additional work and parts normally included in a full service. My price quoted was £118 and I ended up paying £356.22 if paying with a credit card there will be another 2.50% added. Also beware when paying there will also be another £44 added to the invoice, this will need to be un-ticked, added towards next years service. When I spoke to the garage owners I was told they were only paid £182 by Servicingstop.co.uk for the work.That's about 49% extra commission to Servicingstop.co.uk. I feel very angry and will not consider a car service by this company ever again. Please beware and go elsewhere.”

Helpful Report

Posted 9 years ago

Dear Stephen, Thanks for getting in touch. We’re sorry to hear you were not satisfied following your recent car service with us. All advisory services we offer as part of our car services are strictly subject to the approval of the customer. Following the survey by our mechanics, it is our responsibility to explain the extra work recommendations that have been made to the customer and the reasons why we think they should be performed. However, these recommendations are purely advisory. Servicing Stop will never perform any additional work without the customer’s permission. During the payment process, we give all customers the opportunity to pay £25 towards next year’s service. This is part of our price-protection guarantee, ensuring that your vehicle’s next service is the same price - or cheaper - than this one. The payment is completely optional; we give all customers the choice of opting out, should they wish. We will be more than happy to refund you if that’s what you’d like. If you would like to discuss any of the work that was agreed to be performed on your vehicle we will be more then happy to do so if you call us on 0800 970 9046 or email customercareteam@servicingstop.co.uk Best Regards, Dean Servicing Stop

Posted 9 years ago

“I did use it 3 times and every time it was getting worse and worse. It looks cheap and convenient from first impression, but it is highly expensive at the end. Example (combined from 3 times): MOT + full service. MOT 24£ - which they did ok, but after MOT they claimed that coolant 'has changed colour' and would be good to replace it. Breaking fluid 'has water in it' - needs replacement. And 'we already put a good oil ' even I did ask them not to do any service if MOT fails. There were other items to fix as wheel bearing change and engine is out of limits a bit with smoke. To fix all I've got huge estimation which I have declined not without efforts as they were trying hard to sell this stuff to me. It took me 2+ hours to fight back additional 25£ they were trying to get from me for non requested service (oil). I took my car in other garage and they have done all required (excluding 'wrong colour/too much water' nonsense) twice cheaper including MOT! Summary: convenient, but very expensive service and be ready for upsell attempts and unwanted work done. Your agent will be a salesmen somewhere in a remote call centre (not a garage manager/mechanic) with the primary aim it seems to squeeze some money from you. By the way - they suggest 10£ for a positive review.”

Helpful Report

Posted 9 years ago

Dear Vlad, Thanks for getting in touch with us about the unsatisfactory experience during your recent car service. We always aim for the highest possible standards, and if we're falling short of these for any reason, we want to know about it. Our Customer Care team would very much like to look into this further. If you can send some contact details or your registration number to customercare@servicingstop.co.uk, we can investigate what happened. Best Regards Dean Servicing Stop

Posted 9 years ago

“What a terrible experience. Needed my car serviced and they had the best quote so had them doing the job. Then was suggested other works need to be done, which I paid over 1000 pounds for them to do. HOWEVER, 1. Advised me one part needs to be replaced, ended up with a different one being replaced yet refuse to do anything about it. 2. Didn't bother asking me where the key was for the lock nuts on the wheels and removed them by force which damaged all the lock nuts. Used normal nuts when putting them back together but without telling me about it. I had to find out myself. 3. Steering wheel is not aligned properly. ServicingStop advisor suggested to do a tracking to fix the issue. As I have very limited knowledge about cars, I agreed. It turned out the steering wheel was previously removed and was not put back in the correct position hence it's not alligned. Tracking wouldn't have fixed it. Again, ServicingStop refused to refund because "it was a suggestion, not a statement". 4. The steering wheel now starts rattling when I hit 70 mph. Previously I took it up to 120 and it was stead as stone. 5. Assigned the job to a garage on the other side of London. When the car was returned, it used nearly 30 pounds worth of petrol. Again, they said this is within their policy which is not stated anywhere on the website. Nothing they would do about this either. 6. Servicing light on dash was not reset. 7. Service booklet was missing a tick on the Fuel Filter. Took them over a week to respond to my initial email. The best advice they could provide was for me to talk to the garage myself about the issues. They have no intention to resolve the issues in your favour at all. This is NOT a customers come first company. Avoid at all cost!!!!!”

Helpful Report

Posted 9 years ago

Dear Kai, Thanks for getting in touch with us about the unsatisfactory experience during your recent car service. I have passed your message onto our Customer Care team. Best Regards Dean Servicing Stop

Posted 9 years ago

“The garage that completed the work were very good and efficient. Collected my car and dropped it off promptly. Servicing stop however are a SCAM outfit. They lure you in with a good price (not the cheapest but went with them due to collection/delivery) and then proceed to charge additionally for "special" oil when the cars in the garage. They new my car was a 15 plate 118d BMW from the registration lookup so should know what oil to quote for. I put these guys up there with the We Buy Any Cars of this world who are just out to scam consumers. They also don't answer your incoming calls or return text messages. AVOID LIKE THE PLAGUE”

Helpful Report

Posted 9 years ago

Dear Seb, Thanks for your feedback. We are sorry you were not satisfied during your recent car service with us. We have noted your comments and we will use all feedback to continually improve our operations. I have passed your details onto our Customer Care team who will investigate this further. Best Regards Dean Servicing Stop

Posted 9 years ago

“Had a Very bad experience with this company. First time of using them. The so called driver they sent was standing outside he used his feet to stampede heavily on the lever of my seat instead of using his hand to move the seat back while sitting in the car. I heard a loud bang, I thought it was broken. Again, the same driver called me to give me a horrendous bill. I said For what? I only wanted a full service nothing more. We on that for half an hour. I'm highly disappointed at the this company, never again!!”

Helpful Report

Posted 9 years ago

Dear Customer, We're very interested to investigate this, Please send your registration or reference number to customercareteam@servicingstop.co.uk and a member of our team will be in touch. Best Regards Dean Servicing Stop

Posted 9 years ago

“Cost more than the advertised price and if I had accepted their advisories it would have cost £384 more than the £135 they charged. Was phoned by one of their reps to see if I wanted to be ripped off but I declined. They even have the cheek to charge £1 for a debit card payment. They may appear cheap but they say stupid things like we need to charge you an extra £24 plus vat for special oil even though they know the make and model of your car so should know the full cost of your service. Avoid at all costs or suffer the consequences. Car was supposed to be returned by 6pm but it was 6.45 before it arrived.”

Helpful Report

Posted 9 years ago

Dear Tony, We're sorry to hear about your experience following your recent booking with us. We would be very keen to look into this matter on your behalf, if you can send our Customer Care team some contact details or your registration number to customercareteam@servicingstop.co.uk we can start. Best Regards Dean Servicing Stop

Posted 9 years ago

“Terrible.... car went in yesterday 9am... today 1pm still not back. This company is a con.... don't use...you WILL be sorry”

Helpful Report

Posted 9 years ago

Dear Jane, Thanks for getting in touch with us about the unsatisfactory experience during your recent car service. I have passed your details onto our Customer Care department to investigate. Best Regards Dean Servicing Stop

Posted 9 years ago

“The advertised price of a service is a con!! You're paying £151 for them to basically drive your car to a garage and drop it back. All other parts of what you'd expect to be included in a normal service like oil change and filters are charged as "extras" so what I thought was a good price service is actually costing me over £400 once you add on the £9 credit card fee and make sure you untick the box they try and add another £25 on for your next service! Avoid this company at all costs. I should have just gone to Mercedes it would only have been slightly more and I would of had peace of mind as well. Never again!!”

Helpful Report

Posted 9 years ago

Dear Customer, We're sorry to hear about the problems you had following your booking with us. We are very keen to investigate this for you. Please email your Registration or Reference number to customecareteam@servicingstop.co.uk Best Regards Dean Servicing Stop

Posted 9 years ago

“Car collected late , car returned at 22.50 when I start work at 19.00. Had to get a taxi to and from work, car servicing told me they would pay my costs but keep saying they have paid it but they haven't”

Helpful Report

Posted 9 years ago

Dear Customer, We're sorry to hear that your recent booking with us did not match the high standards we expect. I have forwarded your details onto our Customer Care team who will look into this for you. Best Regards Dean Servicing Stop

Posted 9 years ago

“I sent my car in to be serviced and for an MOT. I was told over the phone that although my car passed it's MOT it needed to have 5 other repairs totalling over £300, thankfully I left it as I found cheaper quotes elsewhere. When my car was returned to me, I checked the MOT form and it had no advisories! It was a complete con! I will definitely not be using them again!!!!!”

Helpful Report

Posted 9 years ago

Dear Laura, We're sorry to hear about your experience following your recent booking with us. If you would like to be contacted regarding your booking, send your registration or reference number to customercareteam@servicingstop.co.uk and we can look into this for you. Best Regards Dean Servicing Stop

Posted 9 years ago

“I've just had my car serviced and MOT done and I'm extremely disappointed! I chose servicestop because it looked good and reasonably priced. However, don't be conned by this, there are little hidden extras and a £116 full service only includes the replacement of the fuel and air filters. I feel like I have been conned, I called up other garages for quotes on areas that need changing and received much cheaper quotes. I will definitely not be using this service again!”

Helpful Report

Posted 9 years ago

Dear Customer, We're sorry to hear that your recent booking with us did not match the high standards we expect. Please send your registration or reference number to customercareteam@servicingstop.co.uk and we can look into this for you. Best Regards Dean Servicing Stop

Posted 9 years ago

“My vehicle was collected for MOT and service on the 22nd December 2016 When trying to sell my car on the 19th February I found out that the paperwork eventually sent to me was the last years MOT and the car had not been registered on the Govrnment website I had to go to the garage direct as Servicing stop promised they would collect the car on the Monday which the failed to arrange My email to them They do not come back to you and you have to constantly ring them This email will go to the owners of Servicing Stop As you may remember I had a nightmare when I had a service and MOT and some work done on my car through Servicing Stop The car initially was not completed, then it wasn’t done on the day specified. Then the garage did not send the MOT I have just had a real issue • The car was serviced on the 22nd December 2016 • You sent me the MOT but the MOT you sent me was the previous year’s MOT • The company you used did not register the MOT and it is not recognised on the government records so this left me liable for the police stopping me as there is no records of me having the MOT (neither me or the person I was trying to sell my vehicle have ever heard of this) • The Company who carried out the MOT now insist I have to take the car to their workshop even though it was their mistake • I was in the process of selling my car for £12,000 when this was raised causing the offer being retracted, so I have lost the offer through the garages incompetence and I wasted the whole weekend • If I hadn’t raised this I would have been driving without any proof of the MOT your appointed company carried out • On advice I will be reporting the garage who carried out my MOT to the authorities for failure to follow government mandated process • My first contact on this left the phone engaged and did not get back to me and another did not believe I was working away from home next week, I can provide the hotel bookings!!!!!!!!!!!!!!! They were supposed to pick my car up on the Monday they hadn't even arranged for it to be picked up They were supposed to use a competent garage. The reviews for the garage was awful So apart from the initial problems of using Servicing Stop • I have no evidence of my current MOT or service • I have no MOT logged with the Government • I have lost a chance to sell the vehicle at price which was good for me • I have wasted time and money from the garages failure This is not acceptable service Please put this right and check the dates on the email you sent to me Wrong MOT with the wrong date No MOT listed on the government database I have had to go to the garage direct as your operator did not come back to me as promised Apparently the operator who told me that the car would be collected today Monday lied it was never arranged The worst customer service I have ever experienced I wait to see how this garage is going to sort the mileage out with the government database now I have no option but to take this matter further as no one is contacting me back Again You have cost me time and expense and a lost chance of selling my vehicle Worst ever company”

Helpful Report

Posted 9 years ago

“Extremely poor/ dangerous car service, customer service are very slow, inept and offer promises which they do not keep. My car returned in a much worse state than when it went in for a service. Amongst the failings: - Oil leaking from underneath the car which only occured after the service (which was classed as dangerous when taken for an MOT) - Rear wipers and washers signed off as passed but did not work when returned - Dirt left around the trim and in the driver's section of the car - Service history book not returned when car was returned - Bird mess smeared across the windscreen using the wipers - Promised minor compensation for a valet but this never materialised I would never use them again! They are not interested in helping customers just taking money and trying to upsell usually neeedless extras. UPDATE FEB: Car taken for an MOT and they highlighted a dangerous oil leak which only occurred after the service. Despite advising Servicing Stop of this multiple times, they have ignored this. I will be taking this to Trading Standards”

Helpful Report

Posted 9 years ago

Dear Ash, Thanks for getting in touch with us about the unsatisfactory experience during your recent car service. We’d very much like to look into this. Please send your registration or reference number to hello@servicingstop.co.uk and we can investigate this. Best Regards Dean Servicing Stop

Posted 9 years ago

“Absolute rip off merchants - do not use. Wife booked in 5 year old Micra for Service and MOT 22/02/17 Charged 55 pounds plus vat for antifreeze = 66 pounds. Charged 65 pounds for brake fluid flush = 78 pounds My wife was not informed of cost involved, she was under the impression the fluid changes were required as part of the MOT, can i ask who in their right minds would think these prices were reasonable. 144 pounds for some anti freeze and a brake fluid flush. Full service and MOT cost 265 pounds with no mechanical issues is an absolute joke.”

Helpful Report

Posted 9 years ago

Dear Steve, Thanks for getting in touch regarding your recent service. I have passed this onto our Customer Care team who will be in touch. Best Regards Dean Servicing Stop

Posted 9 years ago

“They charged well over the odds for the repairs on my car. Over double what I should have paid. I'm not too clued up on all this car malarkey so was only made aware I was conned when I spoke to a family member about it! Absolute rip off! Avoid at all costs!”

Helpful Report

Posted 9 years ago

“Charge for work not needed/not done. Customer service/complaints do nothing and then just ignore emails. As per other comments 9.8 rating cannot be true. Negative scores on other sites are abundant, do your homework people!”

Helpful Report

Posted 9 years ago

Dear Customer, Thanks for getting in touch with us about the unsatisfactory experience during your recent booking. We would very much like to look into this further. Please send your Registration or Reference number to customercareteam@servicingstop.co.uk and we can start. Best Regards, Dean Servicing Stop

Posted 9 years ago

“I paid for car servicing (cost far beyond my expectations) and MOT (£19) from this company but the MOT was not performed because I see a message in the dashboard saying "Service in 700 miles or 20 days". According their website they have an excellent rating of 9.8 out of 10, which led me to choose them, but now I believe it's fake. Avoid this company at all costs.”

Helpful Report

Posted 9 years ago

Dear Customer, We’re keen to investigate this. Can you please send some contact details or your registration to customercareteam@servicingstop.co.uk. Best Regards, Dean Servicing Stop

Posted 9 years ago

“I am just letting you know that i have had a MOT and service with these people having paid well over the odds i was annoyed to find out that half the work that they said needed doing didnt need doing at all, they said i needed new break pads and disc so when they did the work i ask them to send back the old ones , so ive taken these old disc to other garages and ask them what they thought and all three said they were fine and didnt need to be changed , so now im calling trading standards which i am waiting to see what can be done now to at least get some of my money back , and will not let them get away with this ......”

Helpful Report

Posted 9 years ago

Dear Customer, Thanks for getting in touch. We’re sorry to hear you were not satisfied following your recent car service with us. All advisory services we offer as part of our car services are strictly subject to the approval of the customer. Following the survey by our mechanics, it is our responsibility to explain the extra work recommendations that have been made to the customer and the reasons why we think they should be performed. However, these recommendations are purely advisory. Servicing Stop will never perform any additional work without the customer’s permission. If you would like to discuss any of the work that was agreed to be performed on your vehicle we will be more then happy to do so if you call us on 0800 970 9046 . Best Regards, Dean Servicing Stop

Posted 9 years ago

Servicing Stop is rated 1.9 based on 3,564 reviews