Servicing Stop Reviews

Name: Servicing Stop
Address: Refuge House 9-10,River Front, London
Rating: 1.88

1.9 Rating 3,516 Reviews

22 %

of reviewers recommend Servicing Stop

Company Reviews

Metrics

Info

1.9

Based on 3,516 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0 800 970 9046

Email:

help@servicingstop.co.uk

Location:

Refuge House 9-10,River Front
London
EN1 3SZ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Called by Servicing Stop adviser after my car had been picked up, claiming that additional work was required (I already had my brake fluid changed less than a year ago) and that the garage had already put in a higher grade of oil and would now charge me an additional £30 - they already know my registration and car details to know what oil the car needs, so should give a quote based on the car and quote additional costs before carrying out any work. Total cost was not far off what the main dealer was charging. The garage who worked on the car seemed OK and had a different take on what I had been told by the SS adviser. I do not recommend Servicing Stop based on this experience.”

Helpful Report

Posted 1 year ago

“Absolute con artists as others have said Took my money, confirmed the service date by text and email - rearranged my day to wait in and received a text on the morning after the pick up slot to say they couldn’t do it No number to call only robots on chat! Eventually received a call to say I would receive my money back within 5-10 working days So no service, massive inconvenience and I have to wait for my own money to return so that I can book somewhere else Don’t do it!!!’n”

Helpful Report

Posted 1 year ago

“First of all this is a 0 star rating. I had arranged a MOT and service with this company through the website and made the quotation payment of £150. On the day of collection, nobody from servicing stop arrived to collect my vehicle. I tried to contact servicing stop but the number does not connect you to anyone. I tried the web chat but this was extremely unhelpful. I eventually got through to someone via a email address. I was told that the booking team had tried to contact me (I did not receive any phone calls from servicing stop) and I was also told the booking team would contact me to discuss the situation (the booking team never responded to me). I have now cancelled this booking and have asked for a refund. I now have to wait 7-10 days for me refund that I highly doubt I will receive. Please avoid this company at all costs.”

Helpful Report

Posted 1 year ago

“I wish I read the below reviews, absolutely awful service. There prices are complete robbery. AVOID!”

Helpful Report

Posted 1 year ago

“One reputable group that can assist you if you have been duped by any trade website is EVIDENTLTD. My money returned to me in a matter of days thanks to their assistance. Give them a go.”

Helpful Report

Posted 1 year ago

“I feel a total fool for using this company. I am now in debt for over £1000 and my car is now in a worse state than it was before. I was put under so much pressure to say yes to the work. I was teaching and they kept calling and emailing. Can anybody give me advice of what to do next? Helen Collinge Walton on Thames”

Helpful Report

Posted 1 year ago

“This is the worst company in the UK they charged my 100 pound for a service and then 570 ponds for extras I did not need and said they would provide a list of what work has been done videos and pictures I haven't even received a receipt. I have reported them to the ombudsman the garage doesn't have a contact number or email nothing.”

Helpful Report

Posted 1 year ago

“Absolute scaming assholes”

Helpful Report

Posted 1 year ago

“Car went in for a service, was called to say brake fluid and pollen filter needs changing and will cost £326. Stupidly I agreed to this but within 5 minutes tried to speak to service stop to no avail, the number they called on goes to voicemail, main number just clears the call, sent a message on live chat to be told someone would respond within 2 days, emailed to ask for a call asap. Called the garage to say don’t do the work. Sent further email to servicing stop to say I may miss a call as I had a meeting but that I would have the recommended work done elsewhere and to return the car end of day as planned. The car never arrived … I missed one call at 3.30 which I attempted to return but same problem as above. Managed to eventually resolve it this morning for the car to be returned this afternoon… I had to get a quote from another garage, that servicing stop added VAT too but was still £120+ cheaper than original quote. The lack of ability to contact someone is appalling.”

Helpful Report

Posted 1 year ago

“Atrocious service. Scam artists”

Helpful Report

Posted 1 year ago

“I would give these a zero if I could. Absolute scam artists. Tried to charge me £600 for work that didn’t need doing. Tried to charge me £120 for one tyre. I went to the garage directly and these were £60 each. I tried to ring them back about collecting my car and avoided the phone calls. Luckily the lady at the garage who was dealing with my car. Informed me of everything correctly and stated it only needed 1 new tyre. So what they was trying to charge £600 for cost £60. Avoid at all costs!!”

Helpful Report

Posted 1 year ago

“Absolutely awful. Basically scam artists. Took my money and nothing.”

Helpful Report

Posted 1 year ago

“Held my car for ransom, over charged by £600, Lied about given the car back once paid delivered the car the next day out of spite. I had to take my car to the local garage to get works done that was really needed doing, They do not answer the phone emails and texts. Until you pay them, Never again.”

Helpful Report

Posted 1 year ago

“I have been trying to contact servicing stop for weeks. Their telephone number directs you straight to live chat / sending an email. I have attempted both with no success. I had my car serviced and MOT'd October 2023. Half way through the service a representative called me to advise they would need to complete additional tasks in order to comply with my Kia Warranty. The gentleman sounded confident and knowledgable about Kia warranty so i agreed of course. Fast forward to today (25th March 2024). My kia broke down last weekend had to be towed to the dealership. They pulled up my service history and could not see Servicing stops Service completed. Nor in my service book had it been noted that Kia parts had been used ( filters etc) which is a requirement to keep the Warranty valid. I currently face a hefty bill for a potential new engine with the warranty being questioned on validity. I need to obtain the parts numbers used and the grade of oil used in the oil change. None of this was provided at the time. And seemingly now i cannot contact servicing stop to obtain this information”

Helpful Report

Posted 1 year ago

“Was picked up mot was 1500 pound I refused to pay that and asked for my car back had to pay 215 pounds for the service even though I was quoted 160 pound they would not release the car until I paid this I still don't know where the car went to I explained I was going out so they kept the car till the next day Saturday 12pm even though they close all weekend the car is now damaged I have wrote to watch dog others should do the same”

Helpful Report

Posted 1 year ago

“I never use this company again. Their nominated charge charged me about £1700 for the service and additional work but when the car was delivered to me there was not a drop of engine oil in it. Their system of not “telephone contact” is preventing you to get anywhere with them. Their Email system is very confusing and useless. It should be avoided. A. Jahanbakhsh”

Helpful Report

Posted 1 year ago

“Horrendous company. Please avoid! I booked my car in with servicing stop over the internet last week. They came as arranged to collect the car at 10 am on Thursday promising to return the car between 4and 6pm. I had a missed cal from them at 2.30pm. Tried over 15 times ti get through with no success. No idea why they we are ringing as they didn’t leave a message. 6 pm came and went. No car. I rang to find out where my car was to find the call centre closed. No out of hours number or voicemail facility. I emailed demanding the know where my car was. Received an autoresponse stating that they aim to get back to you within 48hours. No good!! At 6.47pm I received an email from someone called Jason stating I had declined to have my brake fluid replaced. I had done no such thing. The email stated that I needed to pay £98 to have my car released. What good is an email after I can’t contact them? I had no choice but wait till morning. In tej meantime I googled reviews ti find servicing stop has featured on Rip off Britain and watchdog. Check it out! In the morning I rang to be told they had ‘ run out of drivers’ the previous evening and would I be returning my car today By this time I was late for work and stressed thinking my car had been stolen. Luckily they didn’t mention the £98. I was furious that no one had let me know what was going on. They returned my car shortly afterwards. No apology. No acknowledgement of any wrong doing. I was furious that they kept my car overnight with no warning. I was late for work too. Luckily there seems to be no harm done which I’m grateful for. After reading reviews it appears that the brake fluid quote is a scam they try often. £98 is almost double what it actually costs for such work too. I was never going to pay it anyway. Please don’t use this company they are con artists.”

Helpful Report

Posted 1 year ago

“£600 for a service and mot,for a 3 year old car with 14000 miles on the clock, quoted about 200 , avoid!”

Helpful Report

Posted 1 year ago

“…SCAM COMPANY On the 26th February had a Full service done on my car that's what I thought. Had a phone call to say everything went well but had a few advisory's. Paid extra to get them fixed. I had a mechanic look at my car today and the extra's weren't done but I paid for them. The annoying thing is that you cannot speak to anyone on the phone. Had to make a complaint but a reply take 5-7 days. I will never use Service Stop ever again. Booking Ref: 1641874 one star is too much”

Helpful Report

Posted 1 year ago

“Really don’t bother booking through these people. In all fairness the picking up of the car was prompt and friendly, same as the return but that’s the only positive. Received a phone call from an 020 number in the afternoon and was told by a friendly sounding guy I needed extra work doing. He rattled off a few sums quickly and said I would need to pay an extra £450. Told him I couldn’t afford it and not to bother . Then I pressured into believing the brake fluid needed doing and that would only be £165 and I could pay in instalments. I agreed and he said he would put me on hold and send me a link and I should fill out the form. While I waited I googled how much to replace brake fluid and reputable firms charge £49.99. He then came back and said he would watch online while I filled the form out. I told him just to bring my car back as I didn’t want it doing and he just hung up on me. I tried ringing back , nothing , rang the mobile number they called me on to confirm car collection and got their call centre . Luckily I paid upfront so the name of the garage was on that. I called them and they said car was fine and they would be returning it at the agreed time, no works needed. This company is all about the hard sell, conning you into paying for work that isn’t necessary or actually done to your car. They can hold your car to ransom and bully you into paying more . Give them a wide berth”

Helpful Report

Posted 1 year ago

Servicing Stop is rated 1.9 based on 3,516 reviews