Scents at No3 Reviews

Name: Scents at No3
Address: 3 brock avenue, manchester, lancashire
Rating: 4.85

4.9 Rating 2,172 Reviews

96 %

of reviewers recommend Scents at No3

4.9

Based on 2,172 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Scents at No3:

All our wax melts are individually handmade by us on site

Our wax blend has resulted in us achieving highly scented & long lasting wax melts that our customers have come to love & trust

"Fabulous scents really pleased with my purchase, beautiful smells that scent the whole house, thank you x"

Join our growing list of happy valued customers.

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Scents at No3 5 star review on 4th August 2023

101

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“*****UPDATE**** Was charged delivery, although had spent over the minimum, sent two emails regarding this, but no reply, unfortunate as I am a regular customer Once brought to their attention, I was refunded the error postage cost I have been using Scents at No3 for a while and love their products, the smells are brilliant, and have never had a problem before Would recommend”

Helpful Report

Posted 2 years ago

Good Afternoon Sam We do apologise regarding this, after checking our inboxes we can see your email was sitting in our junk box which explains how we missed it. I can see that shipping was selected at checkout instead of the free shipping option hence why the charge was applied. I have arranged straight away for the shipping to be refunded back to you. We do take pride in looking after all our customers & hope as a regular customer this hasn't detered you from shopping with us in the future & you still continue to enjoy our products & service.

Posted 2 years ago

“Still awaiting my order!. Hopefully it will arrive soon and can give a positive review.”

Helpful Report

Posted 2 years ago

We have a great team who are always happy to assist our customers with any issues they may have, in the first instance we would always advise you check your Royal Mail tracking for updates regarding deliveries from us, where deliveries have failed or been delayed it is normally due to the address being entered incorrectly at the time of purchase.

Posted 2 years ago

“Sadly once again another disappointment scent doesn’t last 😔 I’m in a small bungalow”

Helpful Report

Posted 2 years ago

So that we can try and help with any issues you are experiencing, we would always hope for our customers to contact us first to give us the opportunity to try and help before feeling the need to leave us a negative review, there are many factors to consider when melting wax which can effect the throw and longevity from the product, the most important thing is to have the correct melt set up, this will then give the same results as hundreds of other customers who have used the same products and left amazing reviews for us, more helpful information can be found on our website.

Posted 2 years ago

“First time trying, really disappointed no sparkle and very little fragrance, wont be buying again”

Helpful Report

Posted 2 years ago

We are sorry our products did not meet your expectations, however we are confused as all our bars come with a sprinkling of glitter therefore we are unsure over “no sparkle”, we provide a lot of information on our website regarding scent throw which you may find useful for future reference, thank you for trying us.

Posted 2 years ago

“I was looking forward to these filling the house with lovely perfume but can hardly smell it at all. I am using a single burner with a tea light. Am I doing something wrong.”

Helpful Report

Posted 2 years ago

We are sorry to hear you are experiencing problems with the scent throw from our wax, it is always best in the first instance to message us direct to allow us the chance to help with any issues you may have, our staff are always happy to help so that you can achieve the same results as other customers, if you are using a tea light burner we would always advise a good quality tea light & a burner with at least a 10cm clearance between the flame & dish, larger tea lights & smaller burners will burn the fragrance oil off too quick leaving you with little to no fragrance, to fill your home you may require more than one burner it really does depend on the size of your house as to how many burners & how much wax you should use, larger open plan homes will require more than one burner, we hope this helps, there are also blogs available on our website with advise regarding scent throw, thank you for choosing us & taking the time to leave a review

Posted 2 years ago

“Couldn’t smell fragrance”

Helpful Report

Posted 2 years ago

Good Morning Suzanne We are sorry to hear that there appeared to be a problem with the scent throw when using our wax however we do not appear to have received any contact from yourself regarding this ? If you would like to contact us at supportatscents@no3.co.uk to discuss, a member of staff will be happy to try and help resolve the issues raised, thank you for taking the time to leave a review

Posted 2 years ago

“Was excited about receiving these melts, but very disappointed in some of the smells, some having quite a strong chemical smell and also the bars that are 2 different colours just fall apart. Shame.”

Helpful Report

Posted 2 years ago

“Initially I thought the scents were strong but only after 10mins it's pretty much gone. Disappointed as I love the scents and I bought quite a few, but I don't think I'll be purchasing again as I want longevity.”

Helpful Report

Posted 2 years ago

Hi Donna, we are sorry to hear you have experienced issues with our wax, it is always best to contact us direct if you experience any issues to give us chance to try and help, it would be strange for the scent to only last 10 minutes as all our wax is throughly tested by ourselves before going on sale, we also receive feedback daily on how strong & long lasting our scents are, for you to achieve these results it could be your melt set up that has caused the wax not to perform for you to achieve optimum results, if using a t light burner we would advise a good quality 4 hour t light with a clearance of at least 10cm between the flame and dish, longer lasting t lights and small burners cause the scent to burn off too quick leaving you just burning unscented wax, if using an electric warmer we advise at least a 40w bulb anything less will result in the wax not getting hot enough to fully release the scent, we hope this helps resolve your issues so you can achieve similar results as others. Thank you for trying us.

Posted 2 years ago

Scents at No3 is rated 4.9 based on 2,172 reviews