Scents at No3 Reviews

Name: Scents at No3
Address: 3 brock avenue, manchester, lancashire
Rating: 4.85

4.9 Rating 2,172 Reviews

96 %

of reviewers recommend Scents at No3

4.9

Based on 2,172 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Scents at No3:

All our wax melts are individually handmade by us on site

Our wax blend has resulted in us achieving highly scented & long lasting wax melts that our customers have come to love & trust

"Fabulous scents really pleased with my purchase, beautiful smells that scent the whole house, thank you x"

Join our growing list of happy valued customers.

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Scents at No3 5 star review on 4th August 2023

101

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really hate to leave a bad review this is the second time ordering- I’m not sure if you have changed the wax or something but of all the 10 scents I have ordered I have tried a snap out of 5 different scents and the scent throw is none existant? I’ve tried fresh linen- after first burn no smell at all. Vanilla- same as above Bum bum- strong lovely smell at first then disappears Pink tulips- one burn then have to change to get the scent Can’t remember what else I’ve tried but all the same problem unfortunately When snapping a piece off it also fell into two pieces- this is classed as a waxident.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your feedback. We want to highlight that upon order placement, customers receive a welcome email encouraging them to reach out for assistance or guidance should the need arise once orders are received. Our dedicated team is eager to help, and we urge customers to take advantage of this support. Additionally, our website offers a wealth of advice and tips for those who prefer self-help solutions. If you're facing challenges with the scent throw from our wax, it's often related to the setup, and there are simple fixes available. Our Wax remains unchanged from your previous order, as the numerous positive 5-star reviews and feedback we consistently receive affirm its effectiveness. It is in both our and our customers' best interest to maintain a product that has proven to work so well. Regarding the Waxident, it's worth noting that while some companies may sell imperfect Wax Melts as Waxidents, we do not. All our wax is dispatched in flawless condition. As you mentioned, the breakage occurred when you snapped the wax, not that the wax sent in this condition therefore the term Waxident has been used in wrong context. We hope our reply has answered the issues you have encountered. Best Regards Scents@No3

Posted 1 month ago

“Poor quality and a waste of money”

Helpful Report

Posted 3 months ago

We appreciate your feedback and are surprised to learn about your experience. We assure you that we use only the highest quality ingredients, consistent with your previous order. Our commitment is to provide our customers with the best products, which is reflected in our customer 5 star reviews. We apologise on this occasion you were dissatisfied with your order.

Posted 2 months ago

“Only last one short burn”

Helpful Report

Posted 9 months ago

Thank you for trying us, we have a lot of information available in the customer care section of our website which you may find helpful in achieving a better melting experience 🌸

Posted 9 months ago

“I cannot give a fair review as I'm still waiting for my order 10 days after placing it.”

Helpful Report

Posted 1 year ago

We are sorry to see this review Karen, as you are a returning customer & know the reasons behind your order not being with you are due to the strike action by Royal Mail & them directing it to the wrong sorting office, I just want to clarify the timelines since you placed your order as when working out timeframes, we do it in working days: Order placed on the afternoon of the 24th of November We were unable to dispatch on Friday 25th November due to Royal Mail strikes & no collections Order was collected around 4pm when normal service resumed on Monday 28th Unfortunately, Royal Mail directed it to the wrong sorting depot however did acknowledge this straight away & redirected it Wednesday 30th & Thursday 1st Royal Mail were striking again As I have just outlined in an email to you, your parcel has actually only been in the system for 2 working days due to the disruptions, it's a shame you didn't save the review invitation until you had received your order then you could have reviewed the products, not the service from Royal Mail which now, reflects poorly on us as a business & the service we provide to our customers

Posted 1 year ago

“The smell isn’t very strong and only lasts a few hours.”

Helpful Report

Posted 1 year ago

We can see your order contained a selection of our best-selling scents which receive 5* reviews time & time again, making them our best sellers. Please visit the customer care section on our website which offers some great advice on melt setups & the environment our wax is being melted in, if you follow these guidelines you will achieve the same results as hundreds of other happy customers, thank you for trying us.

Posted 1 year ago

“Couldn't smell the scents when melting very disappointed”

Helpful Report

Posted 1 year ago

Hi, We can see you ordered the perfume/Aftershave and Bestsellers bags. It seems strange that you have had such a different experience as so many others receiving the same products. If you wanted to check out our customer care section it may help you achieve the same results.

Posted 1 year ago

“Scent never lasted very long”

Helpful Report

Posted 2 years ago

We are sorry our products have not met your expectations, we do advertise that our wax cups on average last between 16 & 24 hours therefore if yours have lasted 2 days they have actually lasted longer than advertised, we apologise if you was expecting more from them

Posted 2 years ago

“Can’t smell wax melts baby powder and lavender chamomile &vanilla”

Helpful Report

Posted 2 years ago

We are sorry you have left us a 1 star review without contacting us first to discuss any issues you may be experiencing with our wax, Baby powder is one of our best sellers therefore it would be strange for you to achieve different results to hundreds of other customers, the likely cause for any scent throw issues will be the set up being used,we would be happy to offer advise via email if you would like to contact us, alternatively you can find information on our website which offers advise on melt set up’s to use for the best results

Posted 2 years ago

“Not yet received my products”

Helpful Report

Posted 2 years ago

Good Evening Jill, we are sorry you felt the need to leave us a 1 star review without contacting us first regarding the delivery of your order, we have tracked your order using the Royal Mail tracking number which you received from us via email on the 29th of October when we despatched your order, the information Royal Mail have provided states your order was left in the designated safe place which you have agreed with Royal Mail on the 1st of November at 8.57am, you will also be able to see this if you logon to your tracking, a photograph taken by Royal Mail at the time of delivery is also available to view, a card advising of your delivery was also posted. We would have been more than happy to help you with the above information if you had contacted us first before you felt the need to leave us an unfair review.

Posted 2 years ago

“Smelled amazing when I opened the box however left disappointed when burning them. They don't release much scent at all. I bought 10 bars and have tried at least half of them.”

Helpful Report

Posted 2 years ago

We are sorry our melts did not meet your expectations, we do have a couple of blogs with advice on how to achieve the best scent throw from our products which maybe of help and enable you to achieve the same results as our other customers. Thank you for trying us

Posted 2 years ago

“Bought the snap bars and the first one I tried was Love Potion which appears to have no scent whatsoever. Could only smell it when got right up close to the melter!! Very disappointed Smells nice in the packet but nothing to smell when melting!!”

Helpful Report

Posted 2 years ago

Scents at No3 is rated 4.9 based on 2,172 reviews