Scentsational Reviews

Name: Scentsational
Rating: 4.71

4.7 Rating 4,552 Reviews

93 %

of reviewers recommend Scentsational

4.7

Based on 4,552 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Scentsational 1 star review on 7th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery took 4 days longer than it said it would, products didn’t come packaged and where loose in a cardboard box and Christmas present looked like it had been in the tumble dryer bottles on the inside looked like they had been stood on”

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Posted 2 years ago

“Delivery takes long No response when emails are sent”

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Posted 2 years ago

“Tried to call the customer help line rang for a while and then message comes on to say its closed ?and that happened every time also if i had known they were uusing Hermes i would not have ordered on a brighter note they shipped quickly and eventually after much time and effort i eventually received”

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Posted 2 years ago

“Didn’t receive a full bottle but was offered a full refund and got to keep what I had received. UPDATE… I never got a refund!!!”

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Posted 2 years ago

“Awaiting delivery”

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Posted 2 years ago

HI Tim Please can you check to see if you recognize the person at your front door? See link to the image https://track.dhlparcel.co.uk/?_ga=2.75201810.1819024947.1629885348-513831404.1625474306 Regards Scentsational

Posted 2 years ago

“I think the perfume Armani it is not authentic”

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Posted 2 years ago

“I ordered 2 x products and simply recived a note in the box with a hand writtern out of stock. No email or refund”

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Posted 3 years ago

“the purple shampoo makes my hair feel like straw and doesn’t work at all!”

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Posted 3 years ago

“Ordered two items, to only be told be a note in the delivery box that one was not in stock Still waiting on my refund”

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Posted 3 years ago

“Perfume had leaked out. However this was probably due to delivery service”

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Posted 3 years ago

“I ordered 2 items. 1 was out of stock and I was not informed of this until I received the parcel with a handwritten note. I then had to call up to get a refund. The customer service guy was very helpful but I should have been informed and given an immediate refund without having to call up”

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Posted 3 years ago

“I was happy with the speed and condition of the item sent out to me but sadly for some unknown reason they didnt put my house number or street on the address label. so ofc Hermes didn't know where to deliver it. I tried to call them on a working day but noone answered. I emailed and it took over 4 days for a reply. In the end I made Hermes deliver to my neighbour so they at least had a house number because Hermes wouldnt speak to me they only wanted to speak to the company but couldn't get hold of them either. The email I eventually received from Scentsational about this delivery issue just said they didn't know why the label was sent like that and glad i got the perfume in the end. So that's bad customer service really.”

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Posted 3 years ago

“My first order arrived with two items missing although they were on the invoice with no explanation. In the meantime I received an email saying my order had been cancelled and I had a balance of £0.00. No explanation. Yet I received one item from my order. I had a very quick response to my email query, that said I would be refunded but I hadn't paid anything?? Still no explanation about my missing items. As yet I've not received a response to my second email. Disappointing first time experience. I won't be using this company again, nor recommeding them to anyone.”

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Posted 3 years ago

“I placed a next day delivery with this company to which it never arrived for 6 days later, I was advised was lost and had to get resent and that 10% had been refunded to which I never received, first time of using this company and will think twice in future!!”

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Posted 3 years ago

“I ordered 3 products. One of the products I received was not the one I ordered.”

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Posted 3 years ago

“The box it came in was damaged, bought as a gift for a birthday and looks awful. Really disappointed:(”

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Posted 3 years ago

“Good service but was expecting to have the pump dispenser that was in both bottles as shown in the picture when ordered. This was the only reason I chose to order from this website as there were plenty of other site’s with the shampoo but not showing the pump dispensers and at slightly less money.”

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Posted 3 years ago

“Paid for next day delivery for my dads birthday & it arrived a day late so it missed his birthday 😡”

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Posted 4 years ago

“Very unhappy. I spent a lot of money of an aftershave for my partners birthday gift only for it to come with a broken box! It didn't look great and it was embaressing. Do you have an email i can contact you on?”

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Posted 4 years ago

“The packagaing was awful, and the box holding the perfume arraived terribly damagd and ripped.. Really diappointed as this was bought as a gift and looks awful. This oculd have been easily avoided with slightly more care. Based on this, I'm afraid I would not buy from you again or recommend you to others.”

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Posted 4 years ago

Hi No contact from customer, Please contact us sales@scentsational.com we are happy to resolve for you. Regards Customer Service

Posted 4 years ago

Scentsational is rated 4.7 based on 4,552 reviews