I was happy with the speed and condition of the item sent out to me but sadly for some unknown reason they didnt put my house number or street on the address label. so ofc Hermes didn't know where to deliver it. I tried to call them on a working day but noone answered. I emailed and it took over 4 days for a reply. In the end I made Hermes deliver to my neighbour so they at least had a house number because Hermes wouldnt speak to me they only wanted to speak to the company but couldn't get hold of them either. The email I eventually received from Scentsational about this delivery issue just said they didn't know why the label was sent like that and glad i got the perfume in the end. So that's bad customer service really.