Sargasso & Grey Reviews

Name: Sargasso & Grey
Address: 92 Grove Avenue, London, London, London Borough of Ealing
Rating: 4.87

4.9 Rating 741 Reviews

97 %

of reviewers recommend Sargasso & Grey

Company Reviews

Metrics

Info

4.9

Based on 741 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Sargasso & Grey:

Sargasso & Grey is a luxury British shoe company specialising in creating beautiful leather shoes for women who have wide feet or who need a wider fitting shoe. All of our shoes are crafted from the finest leathers and all are made in a wide fitting for extra comfort, which means little extra room for feet to breathe and toes to wriggle. Put simply; we make shoes that don’t squeeze! Our shoes are loved by fashion-forward women, celebrities and royalty.

Visit Website

Phone:

203 3931349

Email:

info@sargassoandgrey.com

Write Your review

Tell us how Sargasso & Grey made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sargasso & Grey 5 star review on 30th August 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a pair of Diana court shoes for my daughters wedding and was delighted with them. They are very well made and most importantly they are really comfortable, as I have bunions I was worried about wearing a pair of high shoes for a full day but my new court shoes feel wonderful. Thank you.”

Helpful Report

“Gorgeous elegant shoes for wide feet. So comfortable and stylish. Great choice of colours and designs delivered quickly to your door. Lovely follow up e mail - the personal touch just adds to a wonderful customer experience. Just love my these shoes.”

Helpful Report

“I can highly recommend this company. From start to finish the process was faultless. The communication was clear and delivery happened on the day they said it would. The shoes are fabulous quality and comfortable and exactly as described. You can't go wrong buying from here.”

Helpful Report

“Oh wow! My shoes arrived today and I thought they'd sent me gloves for my feet! I've suffered tight fitting footwear for years but, no more! Comfortable elegance delivered to my door in double quick time, I'll be back!”

Helpful Report

“My shoes and matching clutch bag have just been delivered. They are a perfect match for my Mother of the Bride outfit and I couldn’t be more delighted. The shoes are stylish, fit well and most importantly they are comfortable! Friendly emails from Katie and immaculate presentation and packaging added to a great shopping experience. Thank you.”

Helpful Report

“Prompt delivery, well wrapped and presented shoes and bag, excellent and friendly service and not least beautiful shoes that fit! Will absolutely use again.”

Helpful Report

“Just received my Sam loafers and can't wait for the autumn colour(s) to come in. First time buyer but I'll be back! Nice touch to receive and email from Katie thanking me for my purchase! Great customer service!!!”

Helpful Report

“I am so delighted to find sophisticated shoe styles which fit my very awkward feet. I am a young at heart 60 year old with wide feet and bunions. Most high street styles that fit look clumpy and usually only available in black. Katie was very helpful in suggesting the best fit for me and the shoes arrived very quickly. I can't wait for new styles and colours coming out in Autumn.”

Helpful Report

“beautiful stylish comfortable shoes. Perfect described fit”

Helpful Report

“Fabulous shoes which fit like a dream, plus excellent service, which Included a follow up email from Katie to check that everything was fine with my order. This really provides for a fantastic shopping experience. I absolutely love, love, love my new shoes which are both stylish and elegant. It is also so pleasing to have such a good selection of wide fit shoes and boots to choose from. I will certainly be buying more styles from Sargasso & Grey in the future. Highly recommended.”

Helpful Report

“Fantastic shoes and service...Katie really does go the extra mile for her customers. Thank you for all your help with my order.”

Helpful Report

“23/5/2020 I highly recommend this website for Katie’s expertise and patience especially during COVID-19, it hasn’t been easy. Unfortunately my sons wedding was cancelled but rescheduled for 2021. The shoes and clutch bag I received are such a soft suede and comfortable, well worth waiting for. I will order from here in the future”

Helpful Report

“Was delighted to find stylish, beautifully made wider fitting shoes. The customer service is outstanding. This will be the first of many purchases.”

Helpful Report

“They really do fit. Would love to see more styles, flats, work/casual options. I will be your best customer then! Well done for addressing this market segment with quality leather shoes. Why not try adding size D too? I’ll be back soon....”

Helpful Report

“I had a wonderful experience purchasing shoes for my wedding. They fit like a dream and the pictures simply do not do them justice - the details are gorgeous! If that wasn't enough, the customer service was top notch! I cannot wait to buy another beautifully fitting pair of shoes.”

Helpful Report

“They have a great product and could not be nicer to worth with...and the shoes are great So glad I found them Gerry Metz”

Helpful Report

“Absolutely thrilled with my new blue suede court shoes and matching clutch bag. They are so comfortable and I know that I will be able to wear them all day for my son’s wedding without fear of hobbling by the evening. The level of customer service that I received was excellent - nothing too much trouble. I know I’ll be back for more! Thank you”

Helpful Report

“This is my second order from Sargasso & Grey, I am so pleased that I found this shop. The quality of the shoes and bags are well worth the price, and the shoes are so comfy, I will be ordering again, 5 star customer service, I will now not buy from anywhere else. Thank you so much. Zoe”

Helpful Report

“So pleased I found Sargasso & Grey in time for my daughter's wedding. I now have a pair of comfortable shoes which look absolutely fabulous and fit perfectly. Delivery was very quick and service can only be described as impeccable.”

Helpful Report

“I feel like Cinderella. The shoe fits! I've just bought a pair of your Diana courts in pale grey to wear to my daughter's wedding - so a high-stakes purchase!! I was feeling the pressure to get the shoe right. And buying online in Auckland, NZ without being able to try the shoe or see the colour for myself just added to the pressure. Well here's the good news: 1. The shoe fits. After all my angsting about choosing the right size (I'm now so used to buying larger sizes to fit the width of my foot) the shoe in my actual foot length is a great fit for me. If anything it is a tad big, which is perfect because I have to slide in cushions to protect the ball of my foot. 2. They are so elegant and my feet haven't looked this nicely shod in a long time. I used to be a real shoe-girl in my twenties, and having a beautiful new shoe just makes me feel young again. 3. Your service was impeccable. 4. The delivery to our rural address was amazing. I ordered from London last weekend and it's here in rural Auckland on the following Friday. Even our postie was amazed. So, thank you so much. It's a weight off my mind, and I can focus on arranging all the other wedding details in the sure and certain knowledge that I won't let my daughter down on her big day.”

Helpful Report

Sargasso & Grey is rated 4.9 based on 741 reviews