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Santa Letter Direct Reviews

4.6 Rating 17,437 Reviews

90 %

of reviewers recommend Santa Letter Direct

Company Reviews

Product Reviews

4.6

Based on 17,437 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Santa Letter Direct:

Santa Letter Direct sends personalised letters from Santa to children all around the world. We have a wide range of letters available to bring the magic of Santa into your home this Christmas.

Visit Website

Phone:

(019) 347-13730

Santa Letter Direct 5 star review on 21st March 2024

Santa Letter Direct 5 star review on 21st March 2024

Santa Letter Direct 5 star review on 22nd January 2024

Santa Letter Direct 5 star review on 26th December 2023

Santa Letter Direct 5 star review on 26th December 2023

Santa Letter Direct 5 star review on 25th December 2023

Santa Letter Direct 5 star review on 25th December 2023

741

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived in a lovely envelope and greatly presented was a bit long for my daughter to be of any interest in it. There also wasn’t a lot to talk about my daughter in the letter to make it more personal”

Posted 1 year ago

“My boy was pleased with his letter and certificate for being other Nice list”

Posted 1 year ago

“Nathaniel Miller received his letter, but his sister Maren Miller has not. Where is her letter???”

Posted 1 year ago

“It was lovely but found the print was quiet small so she found it hard to read”

Posted 1 year ago

“I really liked the letters and designs on them and thought the activity package was good however I paid extra for a message from Santa when my l Childs letter arrive but never received it I also paid last year for the same message and never got it then either I put it down to you guys being really busy but not to get it this year either is abit odd”

Posted 1 year ago

“My daughter hasn’t opened the letter yet so I can’t comment on that but it was sent out way before I asked for it to be sent. I didn’t want it to be delivered too early as I would be away and didn’t want her receiving it before even writing a letter to Father Christmas. I don’t see the point of asking what date you want it sent if you send it on a different date?”

Posted 1 year ago

“I am disappointed this year, I ordered 2 letters, both posted on same day one received the other has still not been received”

Posted 1 year ago

“letter hasnt arrived was expected 14th november 2022 same last year sent digitial one but not aame as a letter”

Posted 1 year ago

“They have not received there letters”

Posted 1 year ago

Hello Lisa Thank you for your message. I am very sorry that you have not yet received your letters. The Royal Mail strikes are unfortunately causing significant delays and there is a backlog of post that is taking longer than we would expect. Your letters have been sent on the 1st December but I have also put a copy in the posting queue to go out tomorrow and created a digital version as backup. I hope that this helps.

Posted 1 year ago

“Hi there.not satifield with the last order..the nameshould have been Gorgie'”

Posted 1 year ago

“The letter this year was very difficult to edit. I understand it's a template which made it impossible to correct grammatical errors or some punctuation that was needed. I needed to be able to do this in some instances.”

Posted 1 year ago

“Usually quick on delivering, not sure if it's with the royal mail strikes but haven't recieved letter yet”

Posted 1 year ago

“I have been charged three times for the same purchase. I have two grandchildren two letters. Not six.”

Posted 1 year ago

“Very disappointed I received my sons letter which i have now done for 8 years and this year decided to add a text and a activity pack with it and its not arrived”

Posted 1 year ago

“Not your fault because of Royal Mail strikes but still don’t have my letter when you posted it Monday 28th November .”

Posted 1 year ago

“Still haven't received yet”

Posted 1 year ago

Hello Hayley Thank you for your message. I am very sorry to hear that your letter has not arrived yet. I have just checked and it was posted on the 28th November. Unfortunately the Royal Mail strikes are causing a lot of delays at the moment. Many letters seem to be taking a couple of weeks to arrive, rest assured your letter is on it's way and should arrive soon. If you are still waiting in a few days please do let us know. Many thanks for your patience with this.

Posted 1 year ago

“We are still waiting for ours which should have been delivered 1 december”

Posted 1 year ago

“The postcards arrived together and on time. I also ordered letters, not sure why one was ready today and the letter for his sister , which was ordered at the same time, didn't show up yet? Was hoping they'd come to them at the same time.”

Posted 1 year ago

Hello Tamra Thank you for your review. I am sorry that your second letter has not arrived yet. I have just looked into this now and I can see that unfortunately different posting dates were selected on them- James's letter was sent on the chosen date of the 17th Violet's letter is now on it's way. Unfortunately the Royal Mail strikes are causing a lot of delays at the moment. Many letters seem to be taking a couple of weeks to arrive, rest assured your second letter is on it's way and should arrive soon. I hope that this helps.

Posted 1 year ago

“Hi I haven’t received my letter yet .”

Posted 1 year ago

“Haven’t yet received my order.”

Posted 1 year ago

Thank you for your message. I am very sorry to hear that your letter has not arrived yet. I have just checked and it was posted on the 28th November. Unfortunately the Royal Mail strikes are causing a lot of delays at the moment. Many letters seem to be taking a couple of weeks to arrive, rest assured your letter is on it's way and should arrive soon.

Posted 1 year ago

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Santa Letter Direct is rated 4.6 based on 17,437 reviews