Santa Letter Direct Reviews

Name: Santa Letter Direct
Rating: 4.61

4.6 Rating 20,898 Reviews

90 %

of reviewers recommend Santa Letter Direct

4.6

Based on 20,898 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email

About Santa Letter Direct:

Santa Letter Direct sends personalised letters from Santa to children all around the world. We have a wide range of letters available to bring the magic of Santa into your home this Christmas.

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Phone:

(019) 347-13730

Santa Letter Direct 5 star review on 23rd December 2025

830

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The two letters were never delivered has to contact Santa Direct and complain yes they sent out replacements but not good service regarding the non delivery”

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Posted 2 years ago

“Not received, very disappointing 😕”

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Posted 2 years ago

“My niece received her letter today 12.01.2024. very disappointed. Waste if money. I need my money back.”

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Posted 2 years ago

“Letter was supposed to arrive on December 27 I knew a couple of days after Christmas but I thought for a 3 year old that would be ok but it did not arrive until January 7 unacceptable”

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Posted 2 years ago

“This is the 3rd year in a row that my grandkids either NEVER received their letter or it showed up a month late! Never again ordering waste of time and money”

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Posted 2 years ago

“Have not received Santa letter, said by 12/29.”

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Posted 2 years ago

“All 3 letters arrived addressed to myself and not the children !”

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Posted 2 years ago

“We ordered on time, but never shipped out letter.”

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Posted 2 years ago

“My wife and I have used Santa Direct for a few years and we really love the program. As of today (1/1/24) we still have not received our Santa letters that were supposed to be delivered on Friday, 12/21/23. This is the second year in a row our children did not receive their Santa letters that we purchased before Christmas. Last year we received them a few days after Christmas but it was still too late-my wife had to stay up drafting her own Santa letters for our children for them to wake up to on Christmas morning so they didn't feel like Santa forgot about them (because they kept asking why Santa's letters hadn't arrived). This year we just never received them and we are very sad because we really do love the letter quality and we have gotten the packages before too with the all of the other special activities which the kids love. We thought last year was just a fluke, so we thought we would try to order this year too. Very disappointed that we have now paid 2 years in a row and haven't received what we purchased.”

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Posted 2 years ago

“I ordered 2 letters, only got 1. I post dated it for December 21st, got the 1 letter on December 26th. tried looking up my order and it never sent me an email. I also never received a confirmation email. I would like a refund.”

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Posted 2 years ago

“Very disappointed. I bought 2 Xmas letters for each one of my nephews and 1 just arrived on 12/30.”

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Posted 2 years ago

“He never got it”

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Posted 2 years ago

“The letters were never received. Very disappointing, as I have been sending these letters for years.”

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Posted 2 years ago

“I was happy to receive the letter sooner than expected. But I am disappointed as I paid for 3..no video messages which I never received”

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Posted 2 years ago

“This is the second year that I have ordered before the deadline and not received the letter before Christmas. Very disappointed. Waste of money. Will not be ordering from this company again.”

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Posted 2 years ago

“Letter did not arrive”

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Posted 2 years ago

“never received , an my son was asking were is the letter from Santa!”

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Posted 2 years ago

“As of December 24, no item was received. Package was due on the 17th. Now it is too late and doesn't do any good after Christmas!!”

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Posted 2 years ago

“My kids never received thief letters. Imagine how disappointed they were that NO LETTER FROM SANTA this year. I am very upset with this company & WILL NEVER use you again or recommend”

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Posted 2 years ago

“Did not receive the letter, and its 25th already. You should not be taking orders if you cannot deliver on time.”

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Posted 2 years ago

Santa Letter Direct is rated 4.6 based on 20,898 reviews