My wife and I have used Santa Direct for a few years and we really love the program. As of today (1/1/24) we still have not received our Santa letters that were supposed to be delivered on Friday, 12/21/23. This is the second year in a row our children did not receive their Santa letters that we purchased before Christmas. Last year we received them a few days after Christmas but it was still too late-my wife had to stay up drafting her own Santa letters for our children for them to wake up to on Christmas morning so they didn't feel like Santa forgot about them (because they kept asking why Santa's letters hadn't arrived). This year we just never received them and we are very sad because we really do love the letter quality and we have gotten the packages before too with the all of the other special activities which the kids love. We thought last year was just a fluke, so we thought we would try to order this year too. Very disappointed that we have now paid 2 years in a row and haven't received what we purchased.