“The product is really good but the communication was very poor I had no way of tracking my delivery and when it was delivered it came on two lorries on two separate days I only ordered 2 500kg bags of chippings 1 red and 1 green but they said they have different colour delivery days which is why my order was delivered on two different days and not together which I find quite strange.”
“Great quality. Good customer service. Were able to assist me promptly when i enquired about pushing my delivery forward - and resolved my query. Highly reccomended.”
“Long lead time but accurate so no cause for concern. Very helpful everyone I contacted them. Product is great and much better than anticipated. Thanks”
“Called before placing an order and was assured delivery before my sons birthday 3 weeks away( he was having a play area built) but arrived 3 days after. No communication, had to chase them twice to be told delivery was now 3-4 weeks.Delivery was left in the road to be wheelbarrowed down the garden, would have thought that it could have been put on the drive...on the flip side the price was good.”
“Order received yesterday, very good condition. We were out on delivery, driver contacted to see where the goods should be left. Only complaint we would have is that the delivery date was changed twice with no update from Safety Play, I'm sure that is in part due to the current circumstances.”
“Really like the product, it has rained really hard on the chippings and the colour hasn’t been affected at all!
The communication regarding delivery was disappointing though and when I tried to phone up to find out when I would get the delivery I was given false information and felt like I was being fobbed off.
It’s just as well I was able to be home as I was told one day, then the next and then it arrived on the the 3rd.”
“Perfect chippings, delivery was slower than stated but to be expected during these times. I would have liked a message/email to say the dispatch date had changed but very happy with the play chippings”
