Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

“The process was straight forward and clear. No issues with the web portal crashing or timing out. Didn't have to wait long for the information to be assessed and approved.”

Helpful Report

Posted 5 years ago

Thank you for your feedback - we're pleased that you found the process straight-forward. Congratulations on your accreditation!

Posted 5 years ago

“Thanks to SafeContractor for assisting us through the process”

Helpful Report

Posted 5 years ago

Thank you for your feedback - we're pleased that our team were able to assist you through the process. Congratulations on your accreditation!

Posted 5 years ago

“Accreditation always takes too long. It seems to start only when SafeContractor are ready and then the process feels unnecessarily dragged out, with a suspicion that this is to panic the client into throwing some more money at it to speed up the process. Ideally membership should not lapse between accreditation years, as it is Safecontractor that causes most of the delay.”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Our standard audit time taken from all documents being submitted is 4 weeks for an auditor to complete your h&s assessment. Our team endeavour to assess all questionnaires as quickly as possible and to provide as much assistance as possible. However if you would like to upgrade your package to have an express audit included or to include assistance from our team of expert IOSH and NEBOSH qualified auditors then this option is available to you also. To make the process faster next year, we recommend updating your documents throughout the year via our online portal, ready for when the questionnaire can be submitted 30 days before expiry. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“It was quick and easy. The after care was exceptional.”

Helpful Report

Posted 5 years ago

We're so pleased that you've had such a positive experience gaining your accreditation. Thank you for leaving us a review and congratulations on your accreditation!

Posted 5 years ago

“Disappointed that the review was conducted so late in the review timeframe. Until I complained my renewal looked like it was only going to be looked at on the very last day of the indicated timeframe. We are existing clients. We are already accredited. We submit an updated application. We expect to be treated promptly not be hustled for more money. It looks and feels like a scam to force existing clients to pay extra. SafeContractor can and should do better.”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Our standard audit time taken from all documents being submitted is 4 weeks for an auditor to complete your h&s assessment. Our team endeavour to assess all questionnaires as quickly as possible and to provide as much assistance as possible. However if you would like to upgrade your package to have an express audit included or to include assistance from our team of expert IOSH and NEBOSH qualified auditors then this option is available to you also. To make the process faster next year, we recommend updating your documents throughout the year via our online portal, ready for when the questionnaire can be submitted 30 days before expiry. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“Very approachable, friendly, professional, thorough with the audit and understand the industry. Highly recommended”

Helpful Report

Posted 5 years ago

We're so pleased that you've had such a positive experience gaining your accreditation. Thank you for leaving us a review and congratulations on your accreditation!

Posted 5 years ago

“Very helpful throughout the process”

Helpful Report

Posted 5 years ago

Thank you for your feedback - we're pleased that our team were helpful. Congratulations on your accreditation!

Posted 5 years ago

“The auditors came back with any queries quickly and helped us through the process from start to finish”

Helpful Report

Posted 5 years ago

Thank you for your feedback! Pleased that our audit team were able to support you through to successfully achieving accreditation.

Posted 5 years ago

“rebecca cranwell was very efficient , helpful and informative in our renewal”

Helpful Report

Posted 5 years ago

Thank you for your feedback! We're pleased that Rebecca was able to support you through to successfully achieving accreditation.

Posted 5 years ago

“The process to sumbit information is long winded and drawn out and constantly being offered upgrades.”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. As part of awarding our UK-leading accreditation annually, our team of expert auditors need to ensure that all contractors have the relevant documentation in place to comply with health and safety legislation. Our standard audit time taken from all documents being submitted is 4 weeks for an auditor to complete your h&s assessment. Our team endeavour to assess all questionnaires as quickly as possible and to provide as much assistance as possible. However if you would like to upgrade your package to have an express audit included or to include assistance from our team of expert IOSH and NEBOSH qualified auditors then this option is available to you also. To make the process faster next year, we recommend updating your documents throughout the year via our online portal, ready for when the questionnaire can be submitted 30 days before expiry. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“Excellent service very professional and explained everything really well including the importance of having the relevant documentation in place.. I would advise anyone to use Safecontractor”

Helpful Report

Posted 5 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 5 years ago

“I was told the PQQ questionnaire was free, it isn't. Too long for information sent to be verified and then auditors asking for Covid 19 information even though it wasn't on the portal and having to wait even longer for accreditation.”

Helpful Report

Posted 5 years ago

Thank you for your feedback and congratulations on achieving your accreditation. I've looked at your customer notes and can see that one of the clients you work for has mandated that all contractors they work with must be SafePQQ verified to continue working with them. Please continue to liaise with our team directly regarding whether you would like to proceed with the SafePQQ product as mandated by the client or be refunded, and so accept our sincerest apologies for any confusion caused by this. Given the current pandemic, our team are asking that all contractors can supply additional information regarding their COVID-19 secure working practices. Please let us know if you require any additional support with producing this or ensuring your workplace is COVID-19 secure and we will be happy to help!

Posted 5 years ago

“To everyone at Alcumus YOU ARE TOPS. Could not have asked for a better company to help me with the aplication!!”

Helpful Report

Posted 5 years ago

We're so pleased that you've had such a positive experience gaining your accreditation. Thank you for leaving us a review and congratulations!

Posted 5 years ago

“If im honest I found the amount of information was a bit over the top!”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. As part of awarding our UK-leading accreditation annually, our team of expert auditors need to ensure that all contractors have the relevant documentation in place to comply with health and safety legislation. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“Thank you for your help and guidance regarding completing our health and safety audit, and completing Safe Contractor Accreditation. You’ve all been patient and professional and so helpful all the way through . Thank you Planet Earth Properties”

Helpful Report

Posted 5 years ago

We're so pleased that you've had such a positive experience gaining your accreditation. Thank you for leaving us a review and congratulations!

Posted 5 years ago

“Brilliant and very helpful when I had queries”

Helpful Report

Posted 5 years ago

Thank you for your feedback - we're pleased that you found our team helpful. Congratulations on your accreditation!

Posted 5 years ago

“Quite involved!”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation!

Posted 5 years ago

“Very helpful when renewing our membership.”

Helpful Report

Posted 5 years ago

Thank you for your feedback! We're pleased that our team were able to support you through renewing your accreditation.

Posted 5 years ago

“The process is bizarre as the payment date is before the accreditation renewal date which is confusing. Why cant this be the same? The process took quite some time to complete, which is a hindrance, I appreciate the COVID crisis but all examiners work from home anyway? The cost continues to increase but what do we get for our money?”

Helpful Report

Posted 5 years ago

Thank you for your feedback, and congratulations on your accreditation. Your payment date doesn't change as this is the anniversary of when you first joined the scheme and you will always make your annual payment on this date. Your accreditation date is dependent on when you achieved accreditation after completing the audit process. This varies from your payment date as naturally cannot be completed in a day, and depends on how long it takes you each year to complete the audit and become approved. If you require any assistance with understanding the process or how your accreditation and renewal dates work then please do not hesitate to contact our team of IOSH and NEBOSH qualified auditors. Our team are always on hand and happy to assist you, whether they are currently working at home due to the pandemic or once we safely return to our office.

Posted 5 years ago

“Very good procedure and staff very helpful”

Helpful Report

Posted 5 years ago

We're so pleased that you've had such a positive experience gaining your accreditation. Thank you for leaving us a review and congratulations!

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

SafeContractor Reviews