SafeContractor Reviews

Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

4.3 Rating 2,688 Reviews

81 %

of reviewers recommend SafeContractor

Company Reviews

Metrics

4.3

Based on 2,688 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor service and feel like they rip you off.”

Helpful Report

Posted 4 years ago

Thank you for leaving us your feedback. I have asked our Technical Team Manager to reach out to you directly to discuss your membership. Please be advised that as part of awarding our UK-leading accreditation annually, our team of expert auditors need to ensure that all contractors have the relevant documentation in place to comply with health and safety legislation. To verify your compliance, our standard audit time taken from all documents being submitted is 4 weeks for an auditor to complete your h&s assessment. Our team endeavour to assess all questionnaires as quickly as possible and to provide as much assistance as possible. However if you would like to upgrade your package to have an express audit included or to include assistance from our team of expert IOSH and NEBOSH qualified auditors then this option is available to you also. To make the process faster next year, we recommend updating your documents throughout the year via our online portal, ready for when the questionnaire can be submitted 30 days before expiry. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 4 years ago

“Generally OK - Vivian was very helpful”

Helpful Report

Posted 4 years ago

Thank you for your review and congratulations on achieving accreditation - we are so pleased that Viv was able to help you!

Posted 4 years ago

“Easier to fill out the forms and upload documents, very helpful when you talk to any one on the phone and very fast response once you upload the documents needed.”

Helpful Report

Posted 4 years ago

Thank you for your feedback - we're glad you found the process easy to follow and our team helpful. Congratulations on your accreditation!

Posted 4 years ago

“Very simple and easy to use website, resource log and documentation file.”

Helpful Report

Posted 4 years ago

Thank you for your feedback - we're pleased that you found our resources and website helpful and easy to use. Congratulations on your accreditation!

Posted 4 years ago

“Achieving safecontractor can sometimes be challenging. It was appreciated that I could get additional support and work together to achieve accreditation.”

Helpful Report

Posted 4 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 4 years ago

“We initially joined SafeContractor some 6-7 years ago as a requirement to our continued facilities support to one of our main customers who themselves were a member of SafeContractor. We soon recognised the merits to becoming a member as we could demonstrate this to promote our commitment to being H&S aware and showing this to our customer base. SafeContractor accreditation and the services they provide have shown and prove to be a valued part of our business being recognised by our established customer base and by promoting to new customers ahead. Brian Penn Sales Director Single Source Storage Services Ltd (4S)”

Helpful Report

Posted 4 years ago

Thank you so much for your wonderful feedback - and congratulations on achieving accreditation! We are so pleased to hear that SafeContractor has added such value to your business over these 6-7 years and are thrilled to have you as a loyal member.

Posted 4 years ago

“Length of time to get accreditation documents checked. And the constant barrage when submitting to upgrade the service for a faster one.”

Helpful Report

Posted 4 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Our standard audit time taken from all documents being submitted is 4 weeks for an auditor to complete your h&s assessment. Our team endeavour to assess all questionnaires as quickly as possible and to provide as much assistance as possible. However if you would like to upgrade your package to have an express audit included or to include assistance from our team of expert IOSH and NEBOSH qualified auditors then this option is available to you also. To make the process faster next year, we recommend updating your documents throughout the year via our online portal, ready for when the questionnaire can be submitted 30 days before expiry. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 4 years ago

“Most help-full, assisting in the application making the information required process straight forwerd.”

Helpful Report

Posted 4 years ago

Thank you for your feedback - we're so pleased that our team were so helpful and that you found the process straight-forward. Congratulations on your accreditation!

Posted 4 years ago

“Was a straight forward and simple process especially under the current economic situation. Advisors were helpful and informative. Very good service was received.”

Helpful Report

Posted 4 years ago

Thank you for your feedback - we're pleased that you found the process straight-forward. Congratulations on your accreditation!

Posted 4 years ago

“Accreditation was relatively straightforward and found Auditors very helpful.”

Helpful Report

Posted 4 years ago

Thank you for your feedback - we're pleased that you found our audit team helpful and the process straight-forward. Congratulations on your accreditation!

Posted 4 years ago

“Every year SafeContractor ask the same questions - fair enough as they need to understand whether my business has changed or not Every year I reply to those questions with essentially the same answers as the previous year, amended in accordance with the comments or questions raised by the (nameless) auditor EVERY YEAR THEY FAIL MY ACCREDITATION EITHER REQUESTING FURTHER CLARIFICATION ON SOMETHING OR HAVING FAILED TO READ THE ANSWER TO A QUESTION ANNUAL FRUSTRATIONS CAUSED BY THIS ARE BEYOND A JOKE”

Helpful Report

Posted 4 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. As part of awarding our UK-leading accreditation annually, our team of expert auditors need to ensure that all contractors have the relevant documentation in place to comply with health and safety legislation. Our audit team try to ensure that they make any outstanding documentations very clear, however if at any point you have any queries about how these requirements apply to your business then please do not hesitate to contact your auditor directly, who will be happy to support you.

Posted 4 years ago

“We all need health and safety”

Helpful Report

Posted 4 years ago

Thank you for leaving us a review and congratulations on your accreditation!

Posted 4 years ago

“Excellent customer service, very helpfull staff when asking for assistance. Would recommend having Safe Contactor in bussiness, gives customers and clients that feeling of proffesionalism, and dedication to Health & Safety.”

Helpful Report

Posted 4 years ago

Thank you for your feedback! Pleased that you found our service professional and valuable, and that our team were able to support you through to successfully achieving accreditation.

Posted 4 years ago

“Straight forward process. Thanks”

Helpful Report

Posted 4 years ago

Thank you for your feedback - we're pleased that you found the process straight-forward. Congratulations on your accreditation!

Posted 4 years ago

“Very helpful and walked us all the way through.”

Helpful Report

Posted 4 years ago

Thank you for your feedback! Pleased that our team were so helpful and able to support you through to successfully achieving accreditation.

Posted 4 years ago

“Keen to help & advise”

Helpful Report

Posted 4 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 4 years ago

“I paid the extra £80 for the additional support which I thought a bit much considering the accreditation is already expensive. , however lee Stevenson who helped me was amazing , he is a credit to your organisation and I would like him to get some recognition for his work . I got accredited in 1 day from start to finish . Thanks lee . William Tinlin”

Helpful Report

Posted 4 years ago

Thank you for your feedback! We're pleased that once Lee was able to support you through to successfully achieving accreditation that you saw the value in our Assisted service!

Posted 4 years ago

“Flexible yet exacting questions and explanations required. But a willingness to accept how your business may have quirks or differences to the norm. I actually enjoyed the system and the challenge. Friendly approach to it as well. all helps.”

Helpful Report

Posted 4 years ago

Thank you for your feedback - we're pleased that you enjoyed the process. Congratulations on your accreditation!

Posted 4 years ago

“Scott was a pleasure to deal with very helpful and friendly and made the process simple and efficient”

Helpful Report

Posted 4 years ago

Thank you for your feedback! We're pleased that Scott was able to support you through to successfully achieving accreditation.

Posted 4 years ago

“The process was easy to understand and what was required at all stages there was a member of the assessment team to help me the provide the necessary supporting evidence required for the assessment.”

Helpful Report

Posted 4 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 4 years ago

SafeContractor is rated 4.3 based on 2,688 reviews