SafeContractor Reviews

Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.28

4.3 Rating 2,636 Reviews

81 %

of reviewers recommend SafeContractor

Company Reviews

Metrics

4.3

Based on 2,636 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordinarily Every year I would have given Safe Contrator 5 stars, Hoever this year thwre was a massive drop in service without expliation or apology. It took over 2 months of me chasing to get our certificate accreditted”

Helpful Report

Posted 1 day ago

“Safecontractor give you a very small window in terms of a notification to renew your accreditation, then they inform you your accreditation is going to run out in 2 weeks. They will then contact you saying you can fast track you application for a fee to ensure your accreditation doesnt lapse. This should not happen, an email should be sent out 30 days prior, giving you plenty of time to submit your data.”

Helpful Report

Posted 1 day ago

“It is an annual nightmare.... this year I submitted everything 4 weeks before renewal, the portal won't allow any earlier. I was contacted by an auditor a week or so after who was going through our submission and requesting information, apparantly even though we are principal contractor with Constructionline we couldn't use "deem to satisfy". Once we had gone through his hoops, we then were passed to a second auditor who started the process all over again and she wanted different things submitting than the previous auditor, in effect we were audited twice. The time it took between the second auditor requesting information then being out of office for a few days each time meant that our accreditation lapsed. Its all sorted now but each year its an epic, far over and above CHAS or Constructionline.”

Helpful Report

Posted 1 day ago

“Very good and easy to use.”

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Posted 1 day ago

“As a sucessful maintenance contractor we use many differenet accreditation bodies. The safe contractor portal offers smooth uploads and is easy to use, so important in todays busy world! The customer services team is effective and quick to respond. All in All a positive experience.”

Helpful Report

Posted 1 day ago

“Process is fine but not sure you really are interested as in most cases our approval is linked to payment as opposed to looking at the information provided.”

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Posted 1 day ago

“It is all very confusing for a small contractor and getting mixed and misleading replies didn't help. I found it quite frustrating.”

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Posted 1 week ago

“VERY EASY PROCESS AND HELPFUL COMMUNICATION”

Helpful Report

Posted 1 week ago

“Easy to understand the requirements needed . Support was easy to reach . Best Regards, Junah Espinar Intelligent Workplace Solution”

Helpful Report

Posted 1 week ago

“Fom start to finish the process was daunting for me but with the help and advice from the team at Alcumus and tyhe help via You Tube we managed to get our company accreditated and we look forward to new contracts and customers with a confident approach”

Helpful Report

Posted 1 week ago

“I am not Therser Uk health and safety advisor”

Helpful Report

Posted 1 week ago

“Very good support”

Helpful Report

Posted 1 week ago

“Online system was easy to follow, however, sent in completed sections well in time for renewal, only for cert expiry date to pass with no contact from Alcumus. Contacted Aclumus regarding issue, was told info would be passed on to relevant person - still nothing back, emailed - no reply, emailed again a few days later - auto reply - person out for nearly two weeks. Phoned again, told that info had been received well in time (13 days before cert expired) but no-one had passed it on to the audit team - hence no contact about whether all was correct or not - that day (Friday) had audit team make contact and all issues resolved by lunch on the Monday - still 12 days after the previous cert expired and all because some-one 'forgot' to pass the information on to the audit dept. This would all have been sorted with a week to spare if the system had worked correctly - so not impressed with having to chase to get it dealt with.”

Helpful Report

Posted 1 week ago

“Questionnaire/PQQ is clear and straight forward to complete and assistance from the team to ensure correct documentation is submitted is great. However, turnaround time to review and approve submitted accreditation is too long. The accreditation already costs a substantial fee and the pushing of an additional £150 cost for the 'express service' feels a rip off to extort more money from customers.”

Helpful Report

Posted 1 week ago

“The process took a little longer than we expected but the help and support, particularly from the team, was excellent Thank you Sebastian from Reflections Sussex Ltd”

Helpful Report

Posted 2 months ago

“The accreditation process is OK and effective. However the accounts team are awful. Invoices are routinely sent out months before they are due, and endless chasing phone calls and emails, have annoyed the hell out of me. Please note that these phone calls and emails take place weeks and months before the payment is due. I have no idea what their accounts team are thinking of when they do this, or indeed if they think at all.”

Helpful Report

Posted 2 months ago

“The process took a little longer than we expected but the help and support, particularly from Alexandra Davies, was excellent”

Helpful Report

Posted 2 months ago

“Great communication, very friendly and approachable.”

Helpful Report

Posted 2 months ago

“Safecontractor are very easy to work with, I contacted them mid Audit with a query and they were able to assist me very quickly and resolve the issue. Thanks for your support”

Helpful Report

Posted 2 months ago

“Good Communication throughout the process”

Helpful Report

Posted 2 months ago

SafeContractor is rated 4.3 based on 2,636 reviews