SafeContractor Reviews

Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

4.3 Rating 2,688 Reviews

81 %

of reviewers recommend SafeContractor

Company Reviews

Metrics

4.3

Based on 2,688 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

SafeContractor 5 star review on 3rd December 2024

Comet Security Group Ltd

SafeContractor 5 star review on 11th September 2024

M.Mae Ltd T/a MMae Construction

SafeContractor 5 star review on 24th July 2024

Procon Systems S.A.

SafeContractor 5 star review on 18th July 2024

Veritech Systems Ltd

SafeContractor 5 star review on 21st September 2023

Service Control Engineering Ltd

SafeContractor 5 star review on 20th March 2023

Newman Landscapes Limited

SafeContractor 5 star review on 25th November 2021

Redline Safety Ltd

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The process was easy using the portal and the support from the audting team was excellent!!”

Helpful Report

Posted 3 years ago

“The support I recieved from the team was excellent, thak you.”

Helpful Report

Posted 3 years ago

Thank you for the review and congratulations on your accreditation!

Posted 3 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 3 years ago

“Very helpful, brought us up to speed with great information and service. Thanks for all the help.”

Helpful Report

Posted 3 years ago

“Excellent service and support as always. This is why Safecontractor is our SSiP partner of choice.”

Helpful Report

Posted 3 years ago

Thank you for your kind feedback and congratulations on your accreditation!

Posted 3 years ago

“Worked with SafeContractor for years and always find them helpful and responsive.”

Helpful Report

Posted 3 years ago

Thank you for the review and congratulations on your accreditation! We're so pleased that being SafeContractor accredited is making a positive difference to your business.

Posted 3 years ago

“All staff I speak to on the phone are helpful and efficient. However the process itself is frustrating. It aggravates me each year that you try to make me pay extra for "fast tracking" my renewal. When the questionnaire was made available I submitted it the next day along with all documents, however our accreditation still lapsed for a few days because your auditors took the full "20 working days" before coming back to me to ask me for further documentation. I refuse to pay for fast tracking just because you are being slow and inefficient. You need to meet your own internal deadlines. If the 4 weeks is not sufficient for you to complete the renewal procedure at your end, then perhaps you should make the questionniare available 6 weeks in advance instead.”

Helpful Report

Posted 3 years ago

Hi Enhance Office Cleaning Ltd t/a Enhance Facilities Services, Thank you for your feedback. We truly value the insights we receive from our customers, and in response to your feedback, we've made an improvement. Previously, you could submit the renewal questionnaire 30 days before your expiry date. Now, we've extended that window to 60 days before expiry, giving you an additional 30 days to complete the submission. We hope this change makes a positive difference as you prepare for next year! Best regards, SafeContractor

Posted 2 months ago

“The accreditation process was easy to follow and understand with Alcumus staff available to help as required”

Helpful Report

Posted 3 years ago

Thank you for the review and congratulations on your accreditation!

Posted 3 years ago

“Waited over 25 days for the assessment to be checked. Shocking customer service.”

Helpful Report

Posted 3 years ago

Please provide more information about your experience at https://www.safecontractor.com/feedback so that our Technical Team Leader can investigate further.

Posted 3 years ago

“This year was more time consuming due to a change in procedures, but all good.”

Helpful Report

Posted 3 years ago

“Very good service, very thorough with the questions its asks. Any company with the Safe Contractor accreditation shows that they take Health and Safety Seriously.”

Helpful Report

Posted 3 years ago

“The process was easy”

Helpful Report

Posted 3 years ago

“Excellent service provided and all the advice and help we needed to complete the accreditation.”

Helpful Report

Posted 3 years ago

“very easy and with assistance from safe contractor quick and simple to complete”

Helpful Report

Posted 3 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 3 years ago

“Treated with respect and plenty of help”

Helpful Report

Posted 3 years ago

We're so pleased that you've had such a positive experience gaining your accreditation. Thank you for leaving us a review and congratulations on your accreditation!

Posted 3 years ago

“The assessment carried out by the Auditor is fine and professionally applied however the process is poor and frustrating, please consider: 20/12/21 Questionnaire released with follow up invitation to submit issued on 21/12/21 with a link that did not work. 22/12/21 questionnaire duly completed and submitted for assessment. 23/12/21 message received informing that our certificate expires on 11/1/22 but “if you pay an extra £156 we can speed the assessment process up ensuring it's in the front of the queue on 4th January” following Xmas break - really ! 12/1/22 received notification that safe PQQ had been passed however it was not until the 24/1/22 was the first feed back was received concerning safe contractor in which additional information not requested in the original questionnaire of the 20/12/21 was asked for , not clarification but entirely different information, some 32 days for this request ? The additional information was immediately submitted and on 28/1/22 the auditor requested clarification on one piece of evidence, the safety policy. this was immediately provided and on 2/2/22 we were notified that we had passed the assessment. In consideration of the above the 20 working day turnaround offered was clearly not achieved, the release of the questionnaire was late on 20/12/21 relative to the expiry of our certificate on 11/1/22, the first look through carried out in preparation for the auditor to determine what additional information to the questionnaire was required was far too late in the process on 24/1/22 and the offer to expedite the whole process made on the 23/12/21 some 3 days after issue of the questionnaire knowing our certificate expired on the 11/1/22 looks at best opportunistic. when discussing via email with the account manager it's suggested "you can submit questionnaire any time of the year " not sure how that reconciles with the annual release of the questionnaire? Respectfully suggest somebody needs to look closely at the process and to repeat the audit itself is diligent and professional.”

Helpful Report

Posted 3 years ago

Hi Whitland Engineering Ltd, Thank you for your feedback. We truly value the insights we receive from our customers, and in response to your feedback, we've made an improvement. Previously, you could submit the renewal questionnaire 30 days before your expiry date. Now, we've extended that window to 60 days before expiry, giving you an additional 30 days to complete the submission. We hope this change makes a positive difference as you prepare for next year! Best regards, SafeContractor

Posted 2 months ago

“After the finds where paid the service was terrible. A Massively contradicting information from different assessor. The deem to satisfy service was awful. Nearly all operatives just kept asking for more money to put you through in 2 days even though dis was declined on multiple occasions. If one of our clients didn't specify this SSIP we would be reluctant to do it again.”

Helpful Report

Posted 3 years ago

Please provide more information about your experience at https://www.safecontractor.com/feedback so that our Technical Team Leader can investigate further.

Posted 3 years ago

“It is a relatively simple and straight forward system to use”

Helpful Report

Posted 3 years ago

“Great customer feedback and interface, fast response and understanding representatives.”

Helpful Report

Posted 3 years ago

“no issues with the system but there appears to be a lot of confusion in the office and a lack of communication”

Helpful Report

Posted 3 years ago

“Extremely efficient with high levels of service”

Helpful Report

Posted 3 years ago

SafeContractor is rated 4.3 based on 2,688 reviews