Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

“They were very helpful in all matters and very quick to answer the phone I would strongly recommend them”

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Posted 3 years ago

Thank you for your review! Congratulations on your accreditation.

Posted 3 years ago

“Brilliant service from start to finish”

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Posted 3 years ago

Thank you for your review. We're happy you've had a positive experience with us, congratulations on your accreditation!

Posted 3 years ago

“A basic package for a 1 man company would be appreciated Otherwise small trades will fade away”

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Posted 3 years ago

Hi, Thank you for your feedback and congratulations on becoming accredited!

Posted 3 years ago

“slow to respond when submitted documents”

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Posted 3 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation! Our standard audit time taken from all documents being submitted is 4 weeks for an auditor to complete your h&s assessment. To make the process faster next year, we recommend updating your documents throughout the year via our online portal, ready for when the questionnaire can be submitted 30 days before expiry. Please accept our apologies for any issues caused by the delay this year. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 3 years ago

“The process for me has taken a lot of time, I believe that I received an email on 1st April to say to update the online information. Which I submitted on the 14th April (expiry was the 15th April), to THEN be told it would take 20-24 days to review! Then someone 'reviewed' the submission. I received feedback - some of which was incorrect. When it actually was seen to be approved that part was quick. But it has now overall (and I know I didn't reply as quickly as I could!) taken 2 months to be accredited. And during that time I have received 3 emails asking for payment for the renewal. When the renewal is 31st July! We are still in June!”

Helpful Report

Posted 3 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation! Our standard audit time taken from all documents being submitted is 4 weeks for an auditor to complete your h&s assessment. To make the process faster next year, we recommend updating your documents throughout the year via our online portal, ready for when the questionnaire can be submitted 30 days before expiry. Please accept our apologies for any issues caused by the delay this year. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 3 years ago

“Good service and great support”

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Posted 3 years ago

Thank you for your review! Congratulations on your accreditation!

Posted 3 years ago

“Slow, unprofessional, not delivering on promises, trying to impose penalties contrary to agreed terms and conditions. Stubborn team member refusing to accept mistakes that were made by him and his colleagues. Wasting lots of my time having to challenge what was eventually accepted as their poor service. Only scored one out of five because there isn't a zero. Terrible customer service for an organisation that has been a client for over twenty years.”

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Posted 3 years ago

“The process was relatively easy (although highlighted that some of our documents needed a better digital filing system so we took the opportunity of improving this) and our auditor was extremely patient and supportive. We are pleased to now have been awarded Safe Contractor status.”

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Posted 3 years ago

Thank you for your review and feedback! Congratulations on your accreditation.

Posted 3 years ago

“Everyone was so helpful”

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Posted 3 years ago

Thank you for your review, we will be sure to pass your feedback on to the relevant team! Congratulations on your accreditation!

Posted 3 years ago

“Was relatively easy to complete. I found staff to be very responsive and helpful which really helped guide me through especially Samantha.”

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Posted 3 years ago

Thank you for your review. Congratulations on your accreditation! We will be sure to pass the wonderful feedback on to Samantha!

Posted 3 years ago

“Our auditor was approachable and supportive.”

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Posted 3 years ago

Thank you for your review! Congratulations on your accreditation!

Posted 3 years ago

“Prolonged process. This is a waste of money”

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Posted 3 years ago

“...........”

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Posted 3 years ago

“Great for the initial year. Accreditated with SafeContractor for 3 years+. Very shabby, this time around and frustrating to deal with - at best. Requested information on the reason why our subscription was to rise by double on the previous year... but still waiting for the reply to emails. Their Subscription (payment) to accreditation approvals are not date aligned, to their advantage (You will see this after year one). Only when we gave them notice to leave we received a discount more appropriate to the level of service they provide us on an annual basis. We were endlessly prompted that our Main customer could see we were 'At Risk'...as a result, we moved to another body that could provide SSIP. They NEVER forgot to ask for money. Shame on you SafeContractor.”

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Posted 3 years ago

On your Safe Contractor account your membership date and accreditation date will be different. The membership date is the date in which your payment was made and will run from a 12 month of this date each year. The membership itself covers you for being a member of Safe Contractor and gain access to the Safe Contractor membership benefits it doesn’t mean your accredited. Your accreditation date will always be different to your membership date. Reason being the accreditation date will be the date in which your auditor granted you your Accreditation certificate Inline with SSIP Rules and Bylaws. This date has to run with a 12 months period and no more, again as governed by SSIP. This is not to benefit Safe Contractor or any other party. The reason communication may be sent stating that they may be showing as at Risk to a client is to highlight to the customer that they are required to make an action on their account. This is to prevent them possibly showing to a client that they have documents outstanding for audit on their account. This may be for many reasons such the insurances we have on file have expired, a questionnaire may be outstanding for completion etc. Failure to have these up to date documents may result in a client noticing that documents have lapsed and may effect a customer’s ability to work with a client due to not being compliant, so it is a really important process to notify customers when documents have lapsed. Thank you.

Posted 3 years ago

“As my first attempt within my company to renew our accreditation, I found the first stage of working through the process portal quite easy - however, when it came to being audited, this was very frustrating as additional information was asked of and duplicated. We paid for the fast track service as our accreditation had expired at this point, yet still took another 10 working days for completion. I started our renewal on 18th May and then took until 14th June to receive the certification. long-winded process.”

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Posted 3 years ago

Thank you for the review and congratulations on your accreditation! We're constantly trying to improve our services.

Posted 3 years ago

“I have used Safecontractor for several years now, providing the same service but this year there were many more requirements than previous years required as minimums. The staff I dealt with were very nice and helpful throughout the process. The clients I needed safe contractor accreditation for, I no longer work with so having my accreditation is a nice to have and at the end of the process I was questioning if I will go through the process next year. I don’t understand why I was being asked for so many items more than previous. So staff communication 4/5 but new additional requests 2/5 overall happy I have the accreditation but questioning if I would be willing to do again with what feels like the goal posts moving.”

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Posted 3 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. As part of awarding our UK-leading accreditation annually, our team of expert auditors need to ensure that all contractors have the relevant documentation in place to comply with health and safety legislation. Many client organisations choose to work with us because SafeContractor goes beyond the 14-point core SSIP criteria to ask risk-based questions tailored to contractor’s business profile.

Posted 3 years ago

“Very helpful wonderful staff”

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Posted 3 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation.

Posted 3 years ago

“Complete con. Any proper company has all the appropriate health and safety documentation in place. No need to pay safecontractor money to simply tick a box and pass on to the client.”

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Posted 3 years ago

We are disappointed to learn that you have not been satisfied with some of our services. We always pride ourselves on providing excellent service, so please accept our sincere apologies if we fell short of your expectations. Please provide more details about the issues you have mentioned here so that we can ensure this is investigated by our management team: https://www.safecontractor.com/feedback

Posted 3 years ago

“Good support in all areas of my application.”

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Posted 3 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation.

Posted 3 years ago

“Really helpful and on call for all of your questions, thank you for making the process easier for us!”

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Posted 3 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation.

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

SafeContractor Reviews