SafeContractor Reviews

Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

4.3 Rating 2,688 Reviews

81 %

of reviewers recommend SafeContractor

Company Reviews

Metrics

4.3

Based on 2,688 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dreadful customer service, they make you feel like a leper if you try to stay on the basic package. They left us on stop for nearly a week costing us valuable business even though we supplied all the information nearly a month before our certificate ran out. You can only upload the information less than a month before the certificate is due even though we completed our information months before. They need to drastically change their customer services and understand the pressures Contractors are under. Also even though they can't seem to service Contractors accounts they can constantly send emails asking for payments that aren't due for over 5 months!!!!”

Helpful Report

Posted 3 years ago

Hi City Maintenance UK Ltd, Thank you for your feedback. We truly value the insights we receive from our customers, and in response to your feedback, we've made an improvement. Previously, you could submit the renewal questionnaire 30 days before your expiry date. Now, we've extended that window to 60 days before expiry, giving you an additional 30 days to complete the submission. We hope this change makes a positive difference as you prepare for next year! Best regards, SafeContractor

Posted 2 months ago

“Very frustrating that portal to renew is only opened only 4 weeks prior to expiry - when the renewal docs are not audited for several weeks. However, when the auditor finally reviewed our documentation she was very very helpful :). She was excellent- professional and friendly.”

Helpful Report

Posted 3 years ago

Hi IKM Network Communications Ltd, Thank you for your feedback. We truly value the insights we receive from our customers, and in response to your feedback, we've made an improvement. Previously, you could submit the renewal questionnaire 30 days before your expiry date. Now, we've extended that window to 60 days before expiry, giving you an additional 30 days to complete the submission. We hope this change makes a positive difference as you prepare for next year! Best regards, SafeContractor

Posted 2 months ago

“We have been a member of safe contractor for many years. During accreditations we have received fantastic support and kept updated with changes that come into force throughout the year. I personally recommend safe contractor to associated businesses. Our clientele have piece of mind that we provide services to a high standard with the accreditation.”

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Posted 3 years ago

Thank you for the review and congratulations on your accreditation! We're so pleased that being SafeContractor accredited is making a positive difference to your business.

Posted 3 years ago

“All staff are welcoming and helpful. Thank you for all of your support and quick turn arounds.”

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Posted 3 years ago

“expensive, hassle unless you have a certified trade, not very understanding, dosen't generate us any more work, customers still need copies of all documents as unable to access them through safecontractor”

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Posted 3 years ago

“Having support and assistance to complete the accreditation is vital. We are only a small company and the assistance and guidance was essential.”

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Posted 3 years ago

“The process is straignt forward. However, reseaching the required documentation can take time.”

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Posted 3 years ago

“Information recently uploaded is now being requested again, as though our company is large enugh for someone to be doing this full time. No explanation provided as to why this information has been "removed" and is now needing to be uploaded again following our accreditation.”

Helpful Report

Posted 3 years ago

“I have been a member for 15 years and this is the worst experience of the accreditation process ever. The portal was an absolute nightmare with the ability to edit/upload impossible for days / weeks on end . The whole process took weeks to complete which is expensive at my hourly rate. I would also suggest that you expand categories to include an OTHER - my works are specialist & for the 1st time was repeatedly asked for CDM information which does not apply to our company. Categories are inflexible - little wonder I have never had a referral as result of membership. Eventually I was asked to submit documents to a Technical Support Officer for them to upload which was unsatisfactory and delayed the process as not all uploaded. Even complaining did not seem to be effective and my request for a discount as compensation was roundly rejected. I seriously questioned whether the accreditation was worthwhile as the process was more indicative of a company in free fall. Chas is definitely a better customer experience . I would suggest that you spend less on marketing and divert funds to your core business Health & Safety Accreditation.”

Helpful Report

Posted 3 years ago

Thank you for your feedback and we're sorry to hear that you've had difficulties in uploading your documents. Our colleagues are always available five days a week to provide support with this process if needed.

Posted 3 years ago

“Fair and clear process with great help when needed”

Helpful Report

Posted 3 years ago

We're so pleased that you've had such a positive experience gaining your accreditation. Thank you for leaving us a review and congratulations on your accreditation!

Posted 3 years ago

“Progressing our renewal with you via one member of staff and reducing outstanding actions to 2 I recall. Then a Safecontractor colleague took over our application and increased the number of outstanding tasks to 6. This set me back and added a significant delay to complete the tasks. I explained my concerns regarding this matter, but felt such concerns weren’t appreciated.”

Helpful Report

Posted 3 years ago

“The guidance given by the Alcumus team was excellent”

Helpful Report

Posted 3 years ago

We're so pleased that you've had such a positive experience gaining your accreditation. Thank you for leaving us a review and congratulations on your accreditation!

Posted 3 years ago

“We found Alcumus to be very helpful in assisting us through the accreditation process which is very thorough and comprehensive in its scope.”

Helpful Report

Posted 3 years ago

we're so pleased that you've had such a positive experience gaining your accreditation. Thank you for leaving us a review and congratulations on your accreditation!

Posted 3 years ago

“Great experience they were very patient with me as I took ages to get anything sorted”

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Posted 3 years ago

“Not the easiest process for sole traders who are all roles in the company as one, something seems to change every year with the process. This year our method statements were not adequate but have been adequate for the past 3 years.”

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Posted 3 years ago

“Katie Jones, was very helpful. Thank you. Best wishes David C-Bolt”

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Posted 3 years ago

Thank you for leaving us a review and congratulations on your accreditation!

Posted 3 years ago

“The auditor was very helpful and explained the process in full”

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Posted 3 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 3 years ago

“Very good, very helpful and very thorough”

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Posted 3 years ago

“Easy and sensible to process. No issues experienced”

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Posted 3 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 3 years ago

“The platform allows you to upload evidence/renewal certificates throughout the year, which saves an immense amount of time when it comes to the SafeContractor renewal audits. The system is easy to navigate; thorough and fast.”

Helpful Report

Posted 3 years ago

Thank you for your feedback - we're pleased that you found the process straight-forward. Congratulations on your accreditation!

Posted 3 years ago

SafeContractor is rated 4.3 based on 2,688 reviews