SafeContractor Reviews

Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

4.3 Rating 2,756 Reviews

81 %

of reviewers recommend SafeContractor

Company Reviews

Metrics

4.3

Based on 2,756 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prices going up for no reason Slow to respond Takes ages to get accredited”

Helpful Report

Posted 3 years ago

Our standard audit time taken from all documents being submitted is 4 weeks for an auditor to complete your h&s assessment. Our team endeavour to assess all questionnaires as quickly as possible and to provide as much assistance as possible. However if you would like to upgrade your package to have an express audit included or to include assistance from our team of expert IOSH and NEBOSH qualified auditors then this option is available to you also.

Posted 3 years ago

“The process was easy to navigate and the team are very helpful and responded quickly and efficiently to any queries raised. One comment, we were told to start renewal process 1 month before it was due, which we did, but had a few queries along the way. When we did submit it, the result would have taken us past our expire date for the accreditation. So we paid the express service to get our application checked. It would be better if you were informed of the process length, to ensure all items are done in time.”

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Posted 3 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. We always welcome and take on board feedback.

Posted 3 years ago

“Our third year with Safe Contractor. They really make us think through safety, the audit helps us do this and always highlights where we need to improve.”

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Posted 3 years ago

We're so pleased that you've had such a positive experience gaining your accreditation. Thank you for leaving us a review and congratulations on your accreditation!

Posted 3 years ago

“Poor The fact that different people review submissions is a huge problem as they each seem to have their own idea what is required so you have the scenario of sending all the things that the first assessor asks for and resubmit and then another assessor reviews that and moves the goal posts and asked for a different set of requirements. This is not acceptable. The first review should detail all the things required and once they have been submitted, this should be it. PLEASE do not advise me that we can pay for a dedicated assessor! It's not good enough that this has to be an additional cost. I don't think that you appreciate that organisations rely on their accreditation to conduct their business.”

Helpful Report

Posted 3 years ago

The process within Safe contractor means that you do have dedicated assessors. You are assign a technical support officer at the beginning of your accreditation journey each year. The technical supports officers role is to support you with the submission of your questionnaire and ensuring there are certain core documents in place ready for audit. Once the questionnaire is complete and the core documentation has been provided this is then sent to a dedicated qualified auditor to assess your documents in line with legislation and SSIP regulations. This may result in further requests following an in depth audit of your documentation. Thank you.

Posted 3 years ago

“Great assistance in helping me complete this”

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Posted 3 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation.

Posted 3 years ago

“No stars!!! Awful experience this year. We submitted our renewal in ample time, but this was not even looked at for a month. Our renewal date was missed by 4 weeks. I had to call every day to ask someone to look at it, to which I was told each time "We'll email you today" which was lies. Being told you don't have the staff while they also said if I pay £100 or more I could have the application looked at in 2 days... so what? You prioritise those who pay premium and don't care about anyone else??? The accreditation is not cheap to begin with. I had to deal with all of our clients emailing and calling me to ask where our renewed certificate was. I got scrutiny from the directors because clients were chasing them daily too. This created extra work for me when i'm already totally stretched at work and made me look unreliable to my bosses because I had to make excuses for your poor service for a month! The whole process was painful, ridiculous and not at all what we expected from you. When I complained about the timescale all I got told is you were understaffed. Well, if that's the case open the questionnaires sooner for your clients so we have more opportunity to get a response BEFORE our renewal date.”

Helpful Report

Posted 3 years ago

Thank you for providing feedback, and we’re sorry to hear that you felt your experience with our service this year wasn’t to the expected standard. Your feedback is valuable to allow us to improve our processes moving forward and to provide a better service to our customers. I’d firstly like to provide a brief overview of the current renewal process to hopefully clear up any questions you may have with the process: - As you are aware the SafeContractor audit process is an annual audit. The accreditation expiry date runs 12 months from the date you are awarded accreditation. - We allow access to the questionnaire throughout the year to allow contractors the opportunity to upload information to avoid any delays in the audit process. - The questionnaire submit button is then released 30 days prior to the accreditation expiry date. - We recommend that customers submit at the earliest opportunity so if any questions are raised from the audit team, we can deal with the queries as quickly as possible so that your accreditation does not lapse. Although the above process is our current process it’s not to say it cannot be improved and we agree with some of the comments you have raised. We are currently exploring options for releasing the questionnaire earlier than the current 30 days before expiry to aid our customers in uploading the required information and to allow a larger window to reply to any queries the audit team may have. In terms of the package timescales, we offer four different packages to allow our customers to select the most suitable package for their business at the time of registration/renewal. We have listed the packages below: - Standard Package = Initial contact from our technical support officers within 7 working days and an outcome on the application once the file has been passed from a TSO to an auditor within 20 working days. - Express Package = Initial contact from our technical support officers within 2 working days and an outcome on the application once the file has been passed from a TSO to an auditor within 2 working days. - Assisted Package = Initial contact and questionnaire support from our technical support officers within 5 working days and an outcome on the application once the file has been passed from a TSO to an auditor within 5 working days. - Premier Package = Initial contact and questionnaire support from our technical support officers within 1 working day and an outcome on the application once the file has been passed from a TSO to an auditor within 2 working days. Our packages are designed to ensure our customers experience the most suitable service for their business needs at the time, we apologise if this did not translate during conversation with our team this year, as the intended purpose was to simply give you the option of the other services that we do have available and to see if they were more suitable to your business needs for this year’s audit process.

Posted 3 years ago

“Easy to do but Takes a long time to come through”

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Posted 3 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation.

Posted 3 years ago

“Not the most pleasing experience as when providing the information via the portal, there is always something else required that was not requested in the first place. Every year we end up doing two or three more submissions! I would like to enquire why there is no recognition of a Company's compliance with BS ISO 45001:2018 accredited by a UKAS Independent Auditor?”

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Posted 3 years ago

“Very complicated and time consuming for little-no reward”

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Posted 3 years ago

“Slow & will only process in timeframe if you pay more.”

Helpful Report

Posted 3 years ago

Hi Linnet Technology Ltd, Thank you for your feedback. We truly value the insights we receive from our customers, and in response to your feedback, we've made an improvement. Previously, you could submit the renewal questionnaire 30 days before your expiry date. Now, we've extended that window to 60 days before expiry, giving you an additional 30 days to complete the submission. We hope this change makes a positive difference as you prepare for next year! Best regards, SafeContractor

Posted 10 months ago

“A professional organisation that is well thought of and is a pleasure to be associated with”

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Posted 3 years ago

“They have been very helpful”

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Posted 3 years ago

Thank you for the review and congratulations on your accreditation!

Posted 3 years ago

“Takes too long to get reapproved. You need to start a month and a half before you expire. Then the new date needs to start from the old date or after and not before”

Helpful Report

Posted 3 years ago

Hi R Kinge Property Maintenance Ltd, Thank you for your feedback. We truly value the insights we receive from our customers, and in response to your feedback, we've made an improvement. Previously, you could submit the renewal questionnaire 30 days before your expiry date. Now, we've extended that window to 60 days before expiry, giving you an additional 30 days to complete the submission. We hope this change makes a positive difference as you prepare for next year! Best regards, SafeContractor

Posted 10 months ago

“We are very happy with the service we received.”

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Posted 3 years ago

“Every year it gets more and more difficult to please the team at Safe contractor and every year they put the price up. It really isn't very good value for money. Had to argue and argue for a better price and still they put it up. They have no idea of how hard it is running a business at present (have they forgotten Covid already and do they not watch the news about the financial difficulties everyone is in) and seem to think being a safe contractor customer is vitally important to all businesses. If they increase the price yet again next year then I will be opting out as hardly any of my customers really think it's very important, especially as I have a really good health and safety policy in place anyway. They need to take a serious look at the way they treat regular customers, especially on pricing and as the customers have to give up loads of time to get all the ridiculous documents Safe contractor asks for sorted out it really is a joke. No stars I'm afraid from me.”

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Posted 3 years ago

“a lot of paperwork, that allows companies to not bother doing their due diligence”

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Posted 3 years ago

“Excellent. My form was a late entry, and when the auditor (Vivian Lott) was assigned, he dealt with everything quickly and efficiently.”

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Posted 3 years ago

“After initial confusion on the updates required and after a conference call, we were able to understand what was required on both sides which speeded up the process and our contact was very helpful.”

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Posted 3 years ago

“Waiting 2 months for our certificates to come through after submitting audit requirements. Sending emails to various safecontractor addresses to chase the certificates and being ignored. Still waiting for a reply regarding PQQ certificates”

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Posted 3 years ago

“pleasant and easy”

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Posted 3 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation.

Posted 3 years ago

SafeContractor is rated 4.3 based on 2,756 reviews