SafeContractor Reviews

Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

4.3 Rating 2,756 Reviews

81 %

of reviewers recommend SafeContractor

Company Reviews

Metrics

4.3

Based on 2,756 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

SafeContractor 5 star review on 24th June 2025

First Shield International Limited

SafeContractor 5 star review on 3rd December 2024

Comet Security Group Ltd

SafeContractor 5 star review on 11th September 2024

M.Mae Ltd T/a MMae Construction

SafeContractor 5 star review on 24th July 2024

Procon Systems S.A.

SafeContractor 5 star review on 18th July 2024

Veritech Systems Ltd

SafeContractor 5 star review on 21st September 2023

Service Control Engineering Ltd

SafeContractor 5 star review on 20th March 2023

Newman Landscapes Limited

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“SafeContractor is the worst company that we have the misfortune to deal with but our hands are tied because some of our clients insist on SafeContractor accreditation. Hhopefully they will change their mind one day.”

Helpful Report

Posted 3 years ago

“Very logical process to follow”

Helpful Report

Posted 3 years ago

“Certain evidence was not not requested at the initial stage, which delayed the overall assessment and meant our accreditation lapsed for a few extra days - this could have been avoided. Also, only have of the assessment was checked, and I only discovered an error at my end when I chased up the assessment. Nothing had been sent from Santia, which result in the accreditation lapsing. Once this was addressed, it was cleared up quickly.”

Helpful Report

Posted 3 years ago

“Very straightforward from the start... portal easy to operate and support staff always on hand to provide assistance when needed....”

Helpful Report

Posted 3 years ago

“We have been with Safe Contractor for some time - they have always been there to help with the annual application process.”

Helpful Report

Posted 3 years ago

“Efficient, helpful. All agent were very helpful if you need something they will lead you in the right direction, very smooth process”

Helpful Report

Posted 3 years ago

“Sloooooooow”

Helpful Report

Posted 3 years ago

“Fantastic auditor very helpful and approachable”

Helpful Report

Posted 3 years ago

“I found the process easy to follow, with excellent guides and help online. So I felt supported throughout the process. I also got really helpful support from the auditor, who was able to explain what was required and speedily review the evidence I sent in. All round excellent customer service.”

Helpful Report

Posted 3 years ago

We're so pleased that you've had such a positive experience gaining your accreditation. Thank you for leaving us a review and congratulations on your accreditation!

Posted 3 years ago

“Like all H&S it is a task of uploading all the documents to their portal but even after paying extra for express the process took 2 weeks longer than it should have and the pre-checks missed some technical details that should have picked up before the audit.”

Helpful Report

Posted 3 years ago

Thank you for your feedback! The TSO's role is to support contractors gather the majority of the information ready for the auditor to assess. The TSO’s wouldn’t go into the same level of detail as the auditor so the auditor may pick up some discrepancies within the documents they are assessing. The TSO's role is to simply support the contractor with the type of documentation the auditor would like to see. We are in the process of amending this process and we’re aiming at getting all the relevant documentation upfront prior to the file being passed to the auditor. Hopefully on renewal the contractor will have a much better process moving forward. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 3 years ago

“The Safecontractor renewal process was easy to complete and support was available from Safecontractor is needed.”

Helpful Report

Posted 3 years ago

“My experience is of e mails that are not replied to, missed appointments with no explanation and unreturned phone calls, all after payment was made. The only professional interaction was with Megan and her professionalism is what I expected. I am waiting for a reschedled meeting this Friday at 11.00am for a sustainability questionnaire. It remains to be seen if he will make the call this time. The reason for not responding to my e mail and not keeping our appointment was his "his in box was crazy and full".”

Helpful Report

Posted 3 years ago

“The auditor and staff are so helpful when you require help with your accreditation”

Helpful Report

Posted 3 years ago

We're so pleased that you've had such a positive experience gaining your accreditation. Thank you for leaving us a review and congratulations on your accreditation!

Posted 3 years ago

“I'm so frustrated with safe contractor, every year we submit the infomation the certificate expires by many days and then someone contacts us after the expiry date to request further information. We pay money for a service that is shoddy and unprofessional, I have no problems answering the questions of safe contractor, but I expect them to be asked prior to the expiry date of our certificate and not after. Its embarrasing to us as a compnay when we can't provide the certificate requested by clients. Unfortunatly no matter how many times i point this out safe contractor ignore it.”

Helpful Report

Posted 3 years ago

Hi ESH Installation Ltd, Thank you for your feedback. We truly value the insights we receive from our customers, and in response to your feedback, we've made an improvement. Previously, you could submit the renewal questionnaire 30 days before your expiry date. Now, we've extended that window to 60 days before expiry, giving you an additional 30 days to complete the submission. We hope this change makes a positive difference as you prepare for next year! Best regards, SafeContractor

Posted 10 months ago

“Curtis Hillberg, Customer Care assistant was fantastic, brilliant. Safecontractor must promote this man, give him the opportunity he deserves.”

Helpful Report

Posted 3 years ago

“Brilliant service very helpful in completing documents”

Helpful Report

Posted 3 years ago

“No major issues, however being a single person company a number of “Required” questions are aimed at employment etc, something I don’t do. Took a phone call to explain / sort out but otherwise fairly straightforward”

Helpful Report

Posted 3 years ago

“Been using the service for many years and happy to continue”

Helpful Report

Posted 3 years ago

“Only seem to hear from SafeContractor when the money was due for Re-Accreditation. Not much help throughout the rest of the year. However, it is good to get accreditations for your company. I would like to get more assistance throughout the year. Quite costly compared to other accreditations. On a positive note, SafeContractor is very thorough with the initial process & aims for a high standard of Health & Safety.”

Helpful Report

Posted 3 years ago

“Prompt and helpful advice and guidance available at every step.”

Helpful Report

Posted 3 years ago

Thank you for your feedback and congratulations on your accreditation!!

Posted 3 years ago

SafeContractor is rated 4.3 based on 2,756 reviews