SafeContractor Reviews

Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

4.3 Rating 2,688 Reviews

81 %

of reviewers recommend SafeContractor

Company Reviews

Metrics

4.3

Based on 2,688 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It’s an online assessment that show a customer you can provide a basic safety standard on paper. They don’t carry onsite audits so can’t say it’s going to show you operate on site safely. We carry out onsite assessment with an independent H&S assessor which has much more value. Heyho it ticks a box”

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Posted 3 years ago

“Very helpful representatives and great service. Five Stars!! all the way”

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Posted 3 years ago

“The Safecontractor online platform is very easy to use and the auditors are always very helpful during the annual audits by providing guidance.”

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Posted 3 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 3 years ago

“Positives - All the staff I have dealt with have been really helpful and friendly. They are quick to respond and knowledgeable. The questionnaires are well written and easy to follow, giving examples of what documents would be accepted makes the process a lot easier Negatives - Questionnaires only available 4 weeks before the end of accreditation is due for renewal which is how long it takes to be processed, leaving no room for error. I understand that this is to try to get people to pay for an express service, but it's a bit cheeky. Side note, below question "How quick did the company reply to your queries?", my answer would be 2 days but there is not an option!”

Helpful Report

Posted 3 years ago

Hi RPS Electrical Ltd, Thank you for your feedback. We truly value the insights we receive from our customers, and in response to your feedback, we've made an improvement. Previously, you could submit the renewal questionnaire 30 days before your expiry date. Now, we've extended that window to 60 days before expiry, giving you an additional 30 days to complete the submission. We hope this change makes a positive difference as you prepare for next year! Best regards, SafeContractor

Posted 2 months ago

“Very happy with the customer service team , who talked me thru my accreditation renewal especially Karen and Katie who was a great help .”

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Posted 3 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 3 years ago

“Really happy with service after a few starting issues special thanks to Wayne and Katie whom helped me through.”

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Posted 3 years ago

“Portal un-reliable and difficult to use. Often doesn't load. Always a delay in assessment unless you pay to "fasttrack"”

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Posted 3 years ago

“Very good support and assistance when supplying information”

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Posted 3 years ago

“The original person that this was assigned to did not return e-mails or phone calls, sent a request for information that had already been provided and ignored responses. I had to ring up and complain and ask for it to be assigned to another person and state that I wanted a note on file to say that the original person it was assigned to was never to be involved with us ever again. Once a new individual was assigned it was dealt with within the week.”

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Posted 3 years ago

“Always helpful and friendly when I contact them. There responses are always quick and I never experienced porr service.”

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Posted 3 years ago

“Very helpful and thorough with the process.”

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Posted 3 years ago

“Felt like my hand was held all the way great support.”

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Posted 3 years ago

Thank you so much for your feedback!

Posted 3 years ago

“Very happy and content with the service we are provided by Safecontractor. We have always found them knowledgeable but also very helpful when we've had questions and needed support.”

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Posted 3 years ago

“Obviously the pandemic has caused considerable difficulties however, I have received excellent advice and support upon my application to renew my accreditation. Your assessor has been excellent and he brought up some parts of our H&S that needed updating. His useful advice and information provided me with a clearer path which has proved successull. I received our new accreditation cetificate by e mail next day and we are awaiting mail delivery.”

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Posted 3 years ago

Thank you for the review and congratulations on your accreditation! We're so pleased that you have had a great experience with our people and process!

Posted 3 years ago

“Very helpful and understanding and fast reply”

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Posted 3 years ago

“completed all the relevant documentation within time of the expiry date, but after 20 days I had to contact SafeContractor to chase up the process, who informed me that an auditor will be looking into it soon. Then I had to wait a further 2 weeks due to the Christmas break and then again I had to phone to chase up!! following this phone call we passed the accreditation process within a day of making the call.”

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Posted 3 years ago

“Great service”

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Posted 3 years ago

“Only issue was that we sent off questionnaire on the very first day that we were able to submit ie, 30 Days before but we still had not been audited until after our cert had expired which made carrying on working on sites difficult as we needed a cert in date to continue with our business”

Helpful Report

Posted 3 years ago

Hi DB Engineers Ltd, Thank you for your feedback. We truly value the insights we receive from our customers, and in response to your feedback, we've made an improvement. Previously, you could submit the renewal questionnaire 30 days before your expiry date. Now, we've extended that window to 60 days before expiry, giving you an additional 30 days to complete the submission. We hope this change makes a positive difference as you prepare for next year! Best regards, SafeContractor

Posted 2 months ago

“very poor, every year we have to go through a pre screening process supplying additional or points of clarity only then to be passed to an auditor who requests further information or sometimes has a conflicting point of view as what is needed very frustrating, no improvement year on year, auditors seems to lack practical understanding around health and safety”

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Posted 3 years ago

“The process is fairly simple and if you are a bit unsure about anything the help is quickly at hand.”

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Posted 3 years ago

SafeContractor is rated 4.3 based on 2,688 reviews