SafeContractor Reviews

Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

4.3 Rating 2,756 Reviews

81 %

of reviewers recommend SafeContractor

Company Reviews

Metrics

4.3

Based on 2,756 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“it took a month for you to review the renewal application only to be told we needed to do more stuff to be able to regain the accreditation which meant further delays even though some of the information had already been provided. I think your turn around time needs to be assessed.”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Our standard audit time taken from all documents being submitted is 4 weeks for an auditor to complete your h&s assessment. Our team endeavour to assess all questionnaires as quickly as possible and to provide as much assistance as possible. However if you would like to upgrade your package to have an express audit included or to include assistance from our team of expert IOSH and NEBOSH qualified auditors then this option is available to you also. To make the process faster next year, we recommend updating your documents throughout the year via our online portal, ready for when the questionnaire can be submitted 30 days before expiry. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“very helpful”

Helpful Report

Posted 5 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 5 years ago

“Excellent Service and Customer Care”

Helpful Report

Posted 5 years ago

Thank you for leaving us a review and congratulations on your accreditation! We're so pleased that you've had such a positive experience gaining your accreditation.

Posted 5 years ago

“There have been some difficulties the past 2 years with getting the work category define correct on the certificate. Why this is I really don’t understand because previously there was no problem perhaps somebody could explain why in writing? You have now changed the certificate to reflect the correct work categories but it still remains wrong on your website for potential clients to see? I know that I have been told it will be changed in 6-8 weeks but this was also said last year and it did not happen the company are paying over £500 for the accreditation and it should be maintained as the correct category for potential clients to view as this is important for future business opportunities. But I must also say apart from this as always your staff are a pleasure to work with and most helpful with the process of the audit. My thanks to all especially in these challenging times it is appreciated keep up the good work great team. Thanks Paul”

Helpful Report

Posted 5 years ago

Thank you for leaving us a review and congratulations on your accreditation! We're so pleased that our team have been able to effectively help you through the process of gaining your accreditation during this difficult time. I have passed your feedback onto our Technical team, who have advised that due to system constraints we are unfortunately unable to add some Work Activities to our system, such as specialist works. We are keeping a list of these with a view to add them to the system, however due to current circumstances this may take some time for our Technology team to update. Please accept our apologies for any inconvenience caused by this.

Posted 5 years ago

“The Accreditation process is straight forward and easy to understand. Help and guidance are at hand if you need guidance. We are very impressed withAlcumus Safecontractor, and have employed them as our independent H&S advisors.”

Helpful Report

Posted 5 years ago

Thank you for leaving us a review and congratulations on your accreditation! We're so pleased that you've had such a positive experience gaining your accreditation with guidance from our team.

Posted 5 years ago

“Hi there, I have dealt with several of your representatives, I must say every one was very helpful and knowledgeable. I must sayids of dealing was with Lindsay and she is great, she really helped me to sort out all the outstanding issues. My thanks to all; I have tried to rate you but couldn’t, it is Big Five 🌟. Regards Hadi”

Helpful Report

Posted 5 years ago

We're so pleased to hear that you've had such a positive experience gaining your accreditation and so many of our team were able to help and support you. Thank you for leaving us a review and congratulations on your accreditation!

Posted 5 years ago

“Does exactly what is meant to be done To make sure all areas are covered to be a safe contractor”

Helpful Report

Posted 5 years ago

Thank you for leaving us a review and congratulations on achieving accreditation!

Posted 5 years ago

“Time was wasted at the early stage as there was not a practical appreciation of our type of work. The assessor was OK once it was passed on.”

Helpful Report

Posted 5 years ago

Congratulations on achieving accreditation and thank you for your feedback. We will ensure that your feedback is passed onto our audit team for reference on your renewal audit and are pleased that the assessor was able to help you once your audit was passed on. To make the process easier next year, we recommend updating your documents throughout the year via our online portal, ready for when the questionnaire is able to be submitted 30 days before expiry. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“Every time it got a bit confusing I rang up and was talked through what I needed to do they were a great help highly recommended”

Helpful Report

Posted 5 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 5 years ago

“Excellent customer service. I really appreciated your services”

Helpful Report

Posted 5 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 5 years ago

“process was quite straight forward”

Helpful Report

Posted 5 years ago

Thank you for your feedback - we're pleased that you found the process straight-forward. Congratulations on your accreditation!

Posted 5 years ago

“There were a number of changes in our accreditation application process this year which to be honest I struggled with. However I had excellent support to help guide me through to final accreditation. I would particularly like to thank Megan James who went above and beyond any normal measure of customer service to get us out of a tight spot.”

Helpful Report

Posted 5 years ago

Thank you for your feedback! We're pleased that Megan was able to support you through to successfully achieving accreditation.

Posted 5 years ago

“Just had to renew our SafeContractor accreditation whilst in lockdown and working from home. The help received from Megan James was exceptional and made the process very easy.”

Helpful Report

Posted 5 years ago

Thank you for your feedback! We're pleased that Megan was able to support you through to successfully achieving accreditation.

Posted 5 years ago

“The experience with Safe contractor was relatively stress free. The Safe contractor's advisers were very helpful and knowledgeable about the accreditation process and it made the whole process quick and easy.”

Helpful Report

Posted 5 years ago

Thank you for your feedback! Pleased that our team were able to support you through to achieving a quick and easy accreditation.

Posted 5 years ago

“Thank you for being so prompt in coming back to us. The whole process was straight forward to return and complete.”

Helpful Report

Posted 5 years ago

Thank you for your feedback - we're pleased that you found the process straight-forward. Congratulations on your accreditation!

Posted 5 years ago

“good experience help readly at hand when required”

Helpful Report

Posted 5 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 5 years ago

“I'm very happy with the service very helpful”

Helpful Report

Posted 5 years ago

We're so pleased that you've had such a positive experience gaining your accreditation. Thank you for leaving us a review and congratulations on your accreditation!

Posted 5 years ago

“The earliest submission date was too close to the expiry date. This did lead to issues on completing a health & safety questionnaire our membership had technically expired.”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation! Our standard audit time taken from all documents being submitted is 4 weeks for an auditor to complete your h&s assessment. To make the process faster next year, we recommend updating your documents throughout the year via our online portal, ready for when the questionnaire can be submitted 30 days before expiry. Please accept our apologies for any issues caused by the delay this year. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“Good to be in safe contractor group.”

Helpful Report

Posted 5 years ago

Thank you for the review and congratulations on your accreditation! We're so pleased that being SafeContractor accredited is making a positive difference to your business.

Posted 5 years ago

“Everybody was so helpful it was a pleasure to give my money to you A first class service I don’t often write reviews as people don’t deserve it or earn it You have a great well organised team So well done From Dean D G Roofing safe contractor approved happy roofer”

Helpful Report

Posted 5 years ago

We're so pleased that you've had such a positive experience gaining your accreditation and that our team were able to provide you with great service and support. Thank you for leaving us a review and congratulations on your accreditation!

Posted 5 years ago

SafeContractor is rated 4.3 based on 2,756 reviews