SafeContractor Reviews

Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

4.3 Rating 2,756 Reviews

81 %

of reviewers recommend SafeContractor

Company Reviews

Metrics

4.3

Based on 2,756 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good website and portal . However dont complete the audit in a timely manner . I have to chase which then affects other accreditation. Helpful on the phone”

Helpful Report

Posted 1 year ago

“One of the worst experiences i've had renewing our membership with SafeContractor based purely on the time it took to get audited and reaccredited. It takes far too long to get your account audited, unless you agree to pay several hundred pounds more on top of the thousands we already pay to get it checked quicker, which I highly disagree with. We were asked for a few bits of further information our file was finally checked, and on submittal was told we would have a response within 5 working days. 2 1/2 working weeks later we still hadn't received a response, and i had to chase up the pre-auditor for answers. Unless you pay the additional fee to get your file checked within 10 working days (instead of the standard 20) it is impossible to get your Safe Contractor certificate renewed before your current certificate expires.”

Helpful Report

Posted 1 year ago

Hi EJ Parker Technical Services (Central) Ltd (t/a EJ Parker Technical Services), Thank you for your feedback. We truly value the insights we receive from our customers, and in response to your feedback, we've made an improvement. Previously, you could submit the renewal questionnaire 30 days before your expiry date. Now, we've extended that window to 60 days before expiry, giving you an additional 30 days to complete the submission. We hope this change makes a positive difference as you prepare for next year! Best regards, SafeContractor

Posted 9 months ago

“Process always seems to come down to the wire with timings, meaning that we cannot plan onsite works at companies that require safe contractor. This time it took multiple chases form us and companies that were looking to use our services to seem to get any movement on it. Only being able to submit 30 calendar days ahead of our renewal coupled with up to 20 working days for first review, then up to a further 5 working days for the auditor to review means that there is a large chance that the renewal process won’t be complete before current Safecontractor runs out. This is compounded with the time of year for our renewal, as safe contractor staff’s working days are unknown around Christmas and new years. It seems that there are not enough working days for even the first 20 working days pre audit to be completed before our accreditation runs out. Whilst this sounds like a lot of moaning about the situation the situation could easily be avoided by either having a quicker (standard) turn around time than 20 days on review of info submitted or by allowing companies to submit applications earlier than 30 calendar days ahead of renewal.”

Helpful Report

Posted 1 year ago

Hi Machinery Safety and Compliance Services Ltd, Thank you for your feedback. We truly value the insights we receive from our customers, and in response to your feedback, we've made an improvement. Previously, you could submit the renewal questionnaire 30 days before your expiry date. Now, we've extended that window to 60 days before expiry, giving you an additional 30 days to complete the submission. We hope this change makes a positive difference as you prepare for next year! Best regards, SafeContractor

Posted 9 months ago

“Our accrediation expired on the 14th December 2023. Although we had provided all the required paperwork and completed the online form by the middle of November 2023, it wasn't looked at until after the 14th Dec 2023. This resulted in a gap in our accredication which subsiquently affects some of our contracts. It would be much more benefical to us not to have a gap in our membership. Is there a way this could be set up? Any information you could provide would be appreicated.”

Helpful Report

Posted 1 year ago

Hi P&H Cleaning & Support Services Limited T/A P&H Cleaning Company, Thank you for your feedback. We truly value the insights we receive from our customers, and in response to your feedback, we've made an improvement. Previously, you could submit the renewal questionnaire 30 days before your expiry date. Now, we've extended that window to 60 days before expiry, giving you an additional 30 days to complete the submission. We hope this change makes a positive difference as you prepare for next year! Best regards, SafeContractor

Posted 9 months ago

“very easy well explained process.”

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Posted 1 year ago

“Overall the SafeContractor process goes pretty smoothly. Suggestions for considerations: - Assessor consistency. Records requested this year were different from previous years. I understand this will happen. However, when it does and we request follow up (see second point) info, it would be good to have a better dialogue with assessor - Response times could be better. I had to follow up with the assessor after one week of submitting evidence and requesting follow up. - Out of office not shown for assessor when on holiday.”

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Posted 1 year ago

“The process was quite good, easy to follow portal, with each section split and ability to upload documents easily. Having the account manager's communication to help was the most important part that made things much better to work to and be able to ask questions (with very good responses and very timely).”

Helpful Report

Posted 1 year ago

“Every year we find the process relentless. We provide all the documents as specified only to be asked for additional documentation weeks later, or to be asked for documents which has already been supplied. The rate goes up year on year, but I do not see any benefit at this stage with Safecontractor. Please also look at the questions you ask below. It is for a courier services? Completely noy relevant to Safecontractor or are you a courier service as well?”

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Posted 1 year ago

“You promised all will be done within a few days because i paid fast track. It tooked over a month - total tragedy. No communication between departments - had to submitted documents again. No one said exactly what documents i need to complete accreditation knowing my company status. Overall below expectations”

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Posted 1 year ago

“With the usual dread I started with Safecontractor after moving accreditation supplier for a year. I was surprised by how quick my application was dealt with and also the amount of help offer by all the staff I had deals with. They all took the time and effort to make sure that I had everything in place. I even thanked one of them for keeping my sanity, Christmas and H & S at the same time never a good idea”

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Posted 1 year ago

“Generally very happy with all things safe contractor BUT.... my big issue is with the time it takes from submission to accreditation. We could pay to fast-track but categorically refuse to do so as I feel the membership cost should cover it to be undertaken within the time frame set.”

Helpful Report

Posted 1 year ago

Hi BN Pumps Ltd, Thank you for your feedback. We truly value the insights we receive from our customers, and in response to your feedback, we've made an improvement. Previously, you could submit the renewal questionnaire 30 days before your expiry date. Now, we've extended that window to 60 days before expiry, giving you an additional 30 days to complete the submission. We hope this change makes a positive difference as you prepare for next year! Best regards, SafeContractor

Posted 9 months ago

“No problem with issuing the accreditation documentation. But due to the first date we were allowed to submit our documentation/questionnaire was the 18th December, which we did, and then received an email from yourselves saying it will be reviewed within 20 working days. Because it was Christmas, that 20 working days took the review date to more the end of January and not the expiry date of 18th January. It may be beneficial to issue an earlier date to submit our questionnaire if it falls on the Christmas break.”

Helpful Report

Posted 1 year ago

Hi Argus Fire Protection Company Ltd, Thank you for your feedback. We truly value the insights we receive from our customers, and in response to your feedback, we've made an improvement. Previously, you could submit the renewal questionnaire 30 days before your expiry date. Now, we've extended that window to 60 days before expiry, giving you an additional 30 days to complete the submission. We hope this change makes a positive difference as you prepare for next year! Best regards, SafeContractor

Posted 9 months ago

“Very helpful and there for their clients.”

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Posted 1 year ago

“Poor audit and auditor, asking for information already provided”

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Posted 1 year ago

“Staff were very helpful in getting my Safe Contractor accreditation.”

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Posted 1 year ago

“We opted for the premium package The help and support we received was excellent”

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Posted 1 year ago

“Process was easy to follow, however, a lot of information was required”

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Posted 1 year ago

“It was very good this time, the auditor was firm but fair. He found things that had never been previously identified. This will allow the development and maturity of ISO14001. He was calm and got on well with him.”

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Posted 2 years ago

“EXCELLENT SERVICE.”

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Posted 2 years ago

“I spoke to quite a few people at SafeContractor while completing our accreditation and everyone was extremely helpful. It was a real pleasure to receive help and support.”

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Posted 2 years ago

SafeContractor is rated 4.3 based on 2,756 reviews