Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

“I think the actual questionnaire should be clearer - sometimes it doesn't not ocver what needs to be submitted and also allow for multiple document upload. I also think having ISO accreditations should significantly reduce the H&S questions, as these are covered under the ISO audits. We only complete the Safecontractor process for a few customers, it is a lot of requests just for a desktop audit.”

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Posted 1 year ago

Good Afternoon Mobile & Separation Equipment Ltd t/a MSE Hiller, Thank you very much for taking time to leave a review. Congratulations on gaining your accreditation! I am sorry to hear that in this instance you felt our service fell short of your expectations in regard to the questionnaire being clearer and document upload. Our questionnaire should allow for multiple documents to be uploaded onto a particular question, however time occur when you are trying to upload a file and the system does not let you. The reason for this could be the file type/size as we only allow for certain file types/size on the questionnaire. There is a way to reduce the amount of questions that you have, this is through a process called "deem to satisfy". This process means that you can use any SSIP provider's certificate in order to gain another. Looking on the SSIP portal your current ISO is not broadcasted onto the SSIP portal so we would not be able to use this certificate for the deemed to satisfy process. The feedback you have given will be passed onto the relevant teams to review. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Rhys

Posted 1 year ago

“I found the process quite straightforward. The team at Safecontractor have been really helpful (as usual)”

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Posted 1 year ago

Good Afternoon Promosol Ltd, Thank you very much for taking time to leave a review. Congratulations on gaining your accreditation! We are so pleased you were happy with the process and correspondence that you had during your renewal. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Rhys

Posted 1 year ago

“The process in the past has been quite lengthy due to the delay in auditors looking into the application. I'm happy to say the process was simple and quick this year”

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Posted 1 year ago

Good Afternoon Safety and Health Ltd, Thank you very much for taking time to leave a review. Congratulations on gaining your accreditation! We are so pleased you were happy with the process and turn around that you had during your renewal. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Rhys

Posted 1 year ago

“It was a deem to satisfy verification so the time scales for accreditation should not be the same as a normal verification - otherwise what is the point of the organisation you consistently promote SSIP?”

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Posted 1 year ago

Good Afternoon Ellis Electrical Ltd, Thank you very much for taking time to leave a review. Congratulations on gaining your accreditation! In terms of our timeframes they are always measured on the package you take out with us, not based upon the type of questionnaire you complete. The advantage of competing a deem to satisfy questionnaire is that it shortens the question set, as particular questions have already been answered within your full accreditation. Also, you can also obtain certain discounts with certain providers - please use this link to view the discounts offered - https://ssip.org.uk/ssip-deem-to-satisfy-chart/ In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Rhys

Posted 1 year ago

“Great service from everyone I dealt with. Good communication and kept up to date at all stages of accreditation.”

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Posted 1 year ago

Good morning Complete Coachwork Solutions Ltd, Thank you very much for taking time to leave a review. Congratulations on gaining your accreditation! We are so pleased you were happy with the experience and communication you had with us throughout the journey to gaining your accreditation. Feel free to take advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Charlotte

Posted 1 year ago

“Please don't lie, my feedback means nothing to Safe Contractor.”

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Posted 1 year ago

Good morning, thank you for taking the time to leave a review. Congratulations on becoming accredited! I am sorry to hear that you are so unhappy with our product, however I can assure you that we take on all feedback seriously and all comments left are read and responded to. I am more than happy to arrange a call with one of our team who might be able to discuss this with you further. You can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Kind Regards Charlotte

Posted 1 year ago

“Excellent service from the begginng we are happy to become a safe contractor”

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Posted 1 year ago

Thank you so much for taking the time to leave us a review! Congratulations on gaining your accreditation! We are so pleased you were happy with the support you were given to gain accreditation! We will certainly pass your feedback on. Feel free to take advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Charlotte

Posted 1 year ago

“Quick and efficient response to my query and easy instructions on how to proceed to fulfill requirements”

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Posted 1 year ago

Hi Marlow 2016 Limited t/a WCS Services Ltd, Thank you very much for taking time to leave a review. Congratulations on gaining your accreditation! We are so pleased you were happy with the support and overall experience you had while going through the process to gain accreditation this year. Feel free to take advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Charlotte

Posted 1 year ago

“On the whole, the process was straightforward. The only issue we experienced was being asked repeatedly for information already supplied. This delayed the process and took valuable time.”

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Posted 1 year ago

Good morning Solar Sun and Air Ltd, Thank you very much for taking time to leave a review. Congratulations on gaining your accreditation! We are so pleased you were happy with process and that you found it was simple and straightforward to gain the accreditation. We will certainly pass your feedback on in regards to the information being requested. In the meantime, Please feel free to take advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Charlotte

Posted 1 year ago

“Always very professional and thorough”

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Posted 1 year ago

Hi Allclean Office & Windows Ltd, Thank you very much for taking time to leave a review. Congratulations on gaining your accreditation! We are so pleased you were happy with the process to gain accreditation this year. We will certainly pass your feedback on. Feel free to take advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Charlotte

Posted 1 year ago

“Our experience was very positive”

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Posted 1 year ago

Good Morning Spanclad Construction Limited, Thank you very much for taking time to leave a review. Congratulations on gaining your accreditation! We are so pleased to know that you had a positive experience while working with us this year, we hope to continue this in the future. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Rhys

Posted 1 year ago

“They were very helpful and thorough.”

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Posted 1 year ago

Good Morning MLI Controls Ltd, Thank you very much for taking time to leave a review. Congratulations on gaining your accreditation! We are so pleased you were happy with the way that we conducted our process. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Rhys

Posted 1 year ago

“Really helpful team to make the process as manageable as possible. Achieved accreditation in 2 weeks and it was a really positive experience. Everything I learnt on the way was both practical, useful and achievable.”

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Posted 1 year ago

Good Morning Envisage Systems Limited, Thank you very much for taking time to leave a review. Congratulations on gaining your accreditation! We are so pleased you were happy with the process and correspondence that you had during your renewal. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Rhys

Posted 1 year ago

“The process on the portal was a little confusing, but staff at SafeContractor helped with this. Had to keep calling to get areas released on the portal”

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Posted 1 year ago

Good morning, Thank you for taking the time to leave a review. Positive or negative, we do always appreciate your feedback. Congratulations on becoming accredited! We are happy to hear that you had the help you needed from our team. We are sorry to hear that you felt the process was a little confusing. I can see how having to keep calling would become frustrating for you and i will certainly pass this feedback on to the correct department. In the meantime, in addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Charlotte

Posted 1 year ago

“Easy to deal with.”

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Posted 1 year ago

Good Afternoon B T I Computer Systems (UK) Ltd, Thank you very much for taking time to leave a review. Congratulations on gaining your accreditation! We are so pleased you were happy with the process and correspondence that you had during your renewal. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Rhys

Posted 1 year ago

“The staff were very helpful I was dreading the process but was made a lot better by your staff thanks”

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Posted 1 year ago

Good Afternoon Fraser Tec, Thank you very much for taking time to leave a review. Congratulations on gaining your accreditation! We are so pleased you were happy with the process and correspondence that you had during your renewal. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Rhys

Posted 1 year ago

“After submitting my business information pack subject to receiving my accreditation, I found the support and assistance second to none, the advice and assistance was very much appreciated,. I would have no hesitation in recommending Alcumus, to future businesses, large, and small.”

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Posted 1 year ago

Good Afternoon CSR Eclipse Ltd, Thank you very much for taking time to leave a review. Congratulations on gaining your accreditation! We are so pleased to know that you are happy to recommend us to other companies. It is also good to know that you had a good experience with our process and correspondence that you had during your renewal. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Rhys

Posted 1 year ago

“Painfully slow. Poor service”

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Posted 1 year ago

Good Morning, Thank you for taking the time to leave a review. Congratulations on becoming accredited! I am sorry to hear that you felt the process was a little slower this year. Your questionnaire is open all year round for you to fill in and upload documents, it becomes available to submit 30 days prior to the expiry date of your current certificate, this is to enable you to get ahead and usually allows us enough time to review your file before the current certificate expires. In regards to the poor service, we are sorry to hear this and can assure you that we take on all feedback seriously and it will be passed on. I am more than happy to arrange a call with one of our team who would be able to discuss this with you a bit further if needed. In the meantime, you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Charlotte

Posted 1 year ago

“Time scale of review period forcing extra payments for a faster review! Tried to bring in other scope requirements which were not required. reviewed by different people from a discussion with yourselves. Portal shows actions required after passing the accreditation currently showing 85% compliant rather than indicating time period left before expiry and new evidence required unlike other SSiP portals. Unable to communicate with the reviewer for feedback”

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Posted 1 year ago

Good Afternoon Woodford Heating and Energy Ltd, Thank you for taking the time to leave us a review. Positive or negative, we do always appreciate your feedback. Firstly I would like to say Congratulations on gaining your accreditation! Thank you for working with us to get this achieved. At SafeContractor we do operate a queue system owing to the volume of accounts we have to process. This is why we offer a variety of packages which are dependent on the needs of our contractors. Some offer assistance where others offer quicker response times. In terms of the scope, I believe there may have been some miscommunication from both parties regarding the work activities audited, as we will only accredit companies for works that they perform themselves and not those that subcontractors do on their behalf. Your portal shows a lower percentage after you gained accreditation because the questionnaire you are seeing is your renewal questionnaire for your next accreditation with SafeContractor. You can work on your questionnaire throughout the entire year and then submit 30 days before your account accreditation. Your last point around communication with your reviewer will be feedback to the relevant department to follow up with. Apologies if none of the above was communicated to you through your renewal process and within your time being a member of SafeContractor. As you are now accredited and have an active membership feel free to take advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Rhys

Posted 1 year ago

“The process was very straight forward if you read everything and follow the guidance given.”

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Posted 1 year ago

Good Afternoon Premier Windows Doors & Conservatories Ltd, Thank you very much for taking time to leave a review. Congratulations on gaining your accreditation! We are so pleased that you think our process is straight forward and were happy with the correspondence that you had during your renewal. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Rhys

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

SafeContractor Reviews