SafeContractor Reviews

Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

4.3 Rating 2,756 Reviews

81 %

of reviewers recommend SafeContractor

Company Reviews

Metrics

4.3

Based on 2,756 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Anonymous

Anonymous // 01/01/2019

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“Easy process to complete with help provided if required.”

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Posted 1 year ago

“A fairly easy process using the SSIP arrangement”

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Posted 1 year ago

“Fast track service, very good.”

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Posted 1 year ago

“The process for applying and the completion of the online application is simple and easy with the step by step walk through. The support from Health and Safety Auditor is great as they guide and support through the process of what information is required to get the application completed.”

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Posted 1 year ago

“As always - very straight forward and helpful. Dashboard Friendly and Just overall positive experience. Customer Care first class and Auditors that are extremly helpful and knowledgable - really streamlines the process and accrediation. Thank you Safe Contractor!”

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Posted 1 year ago

“Easy, feedback clear from Assessor. Quick turnaround.”

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Posted 1 year ago

“Smooth seemless process”

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Posted 1 year ago

“Great service, fast responses and a very helpful team.”

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Posted 1 year ago

“If I could give you minus stars I would. The process is a joke, and you literally make it so that everyone has to pay for your "premium" service otherwise you will not renew the accreditation before it expires due to the delibratly slow method used. You always find someting worng even if it has been aproved in the past. If irt wasn't for the fact that some cusotmers require this I would not use the service.”

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Posted 1 year ago

Hi Phoenix Integrated Security Ltd, Thank you for your feedback. We truly value the insights we receive from our customers, and in response to your feedback, we've made an improvement. Previously, you could submit the renewal questionnaire 30 days before your expiry date. Now, we've extended that window to 60 days before expiry, giving you an additional 30 days to complete the submission. We hope this change makes a positive difference as you prepare for next year! Best regards, SafeContractor

Posted 9 months ago

“A bit of a nightmare from start to finish. Repeatedly asked for information I had already provided. Took over 2 months to complete. Our certificate ran out and our technicians were unable to work (for 20 days) on some sites without proof of the accreditaton. There was no sense of urgency at all, unlike previous years when the process went smoothly. No one seemed to care or acknowledge emails - only when they wanted information that had already been provided!”

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Posted 1 year ago

“I felt that the process was slower than anticipated, we rely heavily on getting the accreditation to guarantee work within the construction industry, our membership expired on 10th January and we were unable to renew before this, this meant that there was a delay and we did not become fully accredited again before 1st February, this impacted our work in the sense that no jobs would be able ot be confirmed until we proved full accreditation again, because of this we are now considering looking elsewhere next year to be accredited. I think that to learn from this, perhaps allowing a company to submit and have their evidence reviewed before the renewal date would be more appropriate to avoid delays and potential impact on a business getting work.”

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Posted 1 year ago

Hi Amber Utilities Ltd, Thank you for your feedback. We truly value the insights we receive from our customers, and in response to your feedback, we've made an improvement. Previously, you could submit the renewal questionnaire 30 days before your expiry date. Now, we've extended that window to 60 days before expiry, giving you an additional 30 days to complete the submission. We hope this change makes a positive difference as you prepare for next year! Best regards, SafeContractor

Posted 9 months ago

“Team were patient and supportive”

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Posted 1 year ago

“Very knowledgeable and helpful in a relaxed way. They stress they are there to help, and help they do.”

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Posted 1 year ago

“Very helpful staff It was good to get safe contractor once again”

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Posted 1 year ago

“Normally really efficient but this year we had to call numerous times past the review date to get someone to review our submission. We were constantly promised that it was being done or would be complet the next day. It didnt happen without a lot of chasing. Not sure what the problem was because this is not what we are used to”

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Posted 1 year ago

“Dealt with our case efficiently to achieve accreditation”

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Posted 1 year ago

“Overall completing the accreditation on the portal was easy to navigate, the help team were very good and a always got a quick reponse, the only criticism i have is the timescale for the audit, having to wait so long toget feedback, I understand we pay a fee for the accrdidation yet we need to pay extra for a rapid audit check, i think that's unfair.”

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Posted 1 year ago

“The staff at Safecontractor make the whole application or renewable process simple and satisfying. They are always available with friendly helpful advice to help resolve any issues.”

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Posted 1 year ago

“Very smooth great customer support.”

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Posted 1 year ago

“Good experience”

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Posted 1 year ago

SafeContractor is rated 4.3 based on 2,756 reviews