SafeContractor Reviews

Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

4.3 Rating 2,688 Reviews

81 %

of reviewers recommend SafeContractor

Company Reviews

Metrics

4.3

Based on 2,688 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“all ok , its a must so good to have”

Helpful Report

Posted 5 years ago

Thanks for your review!

Posted 5 years ago

“The whole process was quick and easy to follow. perhaps the cost needs to be reviewed. The support from the Safecontractor staff with our Safe PQQ application was good. we are now hold the Certificate of accreditation, and certification of verification for Safe PQQ until June 2020.”

Helpful Report

Posted 5 years ago

Thanks for your review - congratulations on achieving your SafeContractor accreditation AND SafePQQ verification!

Posted 5 years ago

“excellent no problem”

Helpful Report

Posted 5 years ago

Thanks for your review!

Posted 5 years ago

“Renewal process was made simple with help provided when needed by the support team.”

Helpful Report

Posted 5 years ago

Thanks for your review, glad that our team was able to support you through your renewal.

Posted 5 years ago

“No waiting around for replies to emails or explanations of questions. Fast, efficient and easy service. 10/10. Many thanks for making it so simple.”

Helpful Report

Posted 5 years ago

Thanks for your great review! Will ensure this is fed back to the team, glad that we could provide you with such an efficient service

Posted 5 years ago

“Katie Cross was very helpful in getting RMS through our assessment. Thank you for your help. Beth Revell HR Advisor & Health and Safety Coordinator”

Helpful Report

Posted 5 years ago

Thanks for your review, we will ensure this is fed back to our team. Really glad that we were able to help you!

Posted 5 years ago

“IT WAS QUICK AND EASY. AUDITORS WERE KNOWLEDGEABLE ABOUT OUR BUSINESS AND CONCISE WITH THEIR QUERIES.THEY MADE SOME USEFUL SUGGESTIONS THAT WE WILL TAKE ON BOARD.”

Helpful Report

Posted 5 years ago

Thank you for your review, glad that our auditors were able to support you and make helpful suggestions for your business.

Posted 5 years ago

“Very thorough.”

Helpful Report

Posted 5 years ago

Thank you for your review!

Posted 5 years ago

“Safecontractor has been great over the last 2 year's, gained alot of knowledge from having this accreditation.”

Helpful Report

Posted 5 years ago

Thanks for your review and for being our customer for the last 2 years! Glad that we are able to help.

Posted 5 years ago

“This year 2019 the process did not seem quite as laboured, this was a good thing as we had been thinking of withdrawing from the process as previously it has been do laborious and unnecessarily lengthy. It was still a long while before we had the result which I think should be changed - a 2 week turn round would be acceptable and if this could be achieved then we may stay with it in future years. So much of the content is repetitive so shorter sections and a longer time between renewals would be another thing that does not challenge us whether to stay or withdraw from this process . Its also quite hard to speak to anyone at SC if you have a query, e.g. we aren't assigned an account manager”

Helpful Report

Posted 5 years ago

Thanks for your review! We have fed this back to our audit team, who as part of the accreditation process diligently check our contractor's health and safety paperwork annually. If you ever need to speak to a member of our team our customer care team are available at safecontractor@safecontractor.com. If you have any further feedback or would like more information from a member of our team then please provide us with more information here: https://safecontractor.com/feedback

Posted 5 years ago

“Our Auditor Sian Bennett was extremely helpful making the experience very smooth”

Helpful Report

Posted 5 years ago

Thanks for your review - we will give Sian a shout out for making such a great impression on you

Posted 5 years ago

“Alba Gas Ltd have been a member of Safe Contractor for several years, the reason being the staff are helpful, guide you through the process with ease and are available throughout our membership for help and advice.”

Helpful Report

Posted 5 years ago

Thank you for your review! We're pleased to have had you on board for so many years and that our team are making us proud by being so helpful throughout your membership.

Posted 5 years ago

“excellent staff thanks a lot”

Helpful Report

Posted 5 years ago

Thank you for your review!

Posted 5 years ago

“Good Feedback”

Helpful Report

Posted 5 years ago

Thanks for your review!

Posted 5 years ago

“The process is quite complicated if not something you have done before. Not sure how much the number to call charges each time. Can receive varying answers to the same question depending on who you speak to. Was a long drawn out process, then additional fees charged to fast track application once completed. If additional fees payed, can take 4 working days instead of uo to 2 months!!”

Helpful Report

Posted 5 years ago

Thank you for your review. Please accept our apologies that you found the process complicated on this occasion. Our team are available via email and telephone (our phone lines are free to call!) and I have left a note on your account to ensure that a member of our team assists you throughout the re-accreditation process. If you have any queries our customer care team are available at safecontractor@safecontractor.com to support you.

Posted 5 years ago

“Very helpful phone and mail assistance, nothing to much trouble. I would highly recommend.”

Helpful Report

Posted 5 years ago

Thank you for your review - glad that our team have been able to assist you!

Posted 5 years ago

“Took 4 phone calls to get to speak to someone regarding our overpayment, and it was dealt with poorly. expensive”

Helpful Report

Posted 5 years ago

Thank you for your review - sorry that you experienced an issue! We'd like to investigate this thoroughly and ensure the issue is resolved and also that this doesn't happen again, could you please give us more information so that we can investigate via our feedback form?: https://safecontractor.com/feedback

Posted 5 years ago

“Excellent service and guidance as always.”

Helpful Report

Posted 5 years ago

Thank you for your review, we'll ensure that our technical team are congratulated on their excellent guidance and service skills!

Posted 5 years ago

“Great service, excellent assistance and prompt response to help advice.”

Helpful Report

Posted 5 years ago

Thank you for your review - glad we were able to provide you with excellent assistance!

Posted 5 years ago

“I found the people at safe contractor very friendly and helpful the complete experience was handled well and I was supported through the process by the staff and a dedicated point of contact who helped make the process easy.”

Helpful Report

Posted 5 years ago

Thanks for your review, we're really proud of our team and are glad that they were able to provide you with great support throughout the process!

Posted 5 years ago

SafeContractor is rated 4.3 based on 2,688 reviews