SafeContractor Reviews

Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

4.3 Rating 2,688 Reviews

81 %

of reviewers recommend SafeContractor

Company Reviews

Metrics

4.3

Based on 2,688 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good support through the process”

Helpful Report

Posted 5 years ago

Thank you for your review, glad our team were able to support you.

Posted 5 years ago

“Jack Davies, your Auditor was so helpful right from the beginning of our Audit. I had X2 Audit Rewewals to complete for my two companies who come under our main company umbrella. It was my first time collating the information for the companies and Jack was clear & precise on what was required by SafeContractor, was always on hand by email or phone and was supportive all the way. Everything flowed smoothly and we gained both Accreditations. Thank you Jack. Kind regards JO”

Helpful Report

Posted 5 years ago

Thank you for your fantastic review - we're really proud of our audit team and we're thrilled that Jack was able to provide you with such an excellent service. Congratulations on your accreditation!

Posted 5 years ago

“No guidance provided year from year on information required. Where is the information because each year it changes massively what you require. You now want to charge to do express and make out you won’t ge able to do it within 4-6 weeks - yet did it in a normal timescale. The person assessing the work then doesn’t even read what was provided on 2 occasions. Will be last year as will recommend client to move to a different accreditation scheme.”

Helpful Report

Posted 5 years ago

Thanks for your review. We are always looking to improve the service that we provide and have introduced packages that enable contractors requiring accreditation quickly to use an express service that is guaranteed to be completed faster than our standard audit time of 4 weeks. If you require any guidance on the documentation required then our team of technical experts are on hand and are always happy to help. Please accept our apologies that you did not feel you had the necessary guidance or support on this occasion. If you would like to discuss this further so that we can investigate the issues you experienced then please provide us with more information here: https://safecontractor.com/feedback

Posted 5 years ago

“Very prompt service”

Helpful Report

Posted 5 years ago

Thank you for your review!

Posted 5 years ago

“The process is fairly straightforward and not too onerous on the second and third time around. Customer Service is excellent. I called a couple of times and the service representatives were nothing if not very helpful. Full credit to Alcumus' staff.”

Helpful Report

Posted 5 years ago

Thank you for your review and for complimenting our team on the excellent service they provided - we're very proud of them! Congratulations on your accreditation.

Posted 5 years ago

“2nd year now and the renewal process was relatively easy and the people are very helpful”

Helpful Report

Posted 5 years ago

Thank you for your review, we're pleased that our team have been able to help you for the last 2 years.

Posted 5 years ago

“An extremely helpful member of staff was excellent in both her manner and skills”

Helpful Report

Posted 5 years ago

Thank you for your review, we're thrilled that our auditor was able to make such a great impression on you. Congratulations on your accreditation!

Posted 5 years ago

“NO TIME SORRY”

Helpful Report

Posted 5 years ago

Thank you for your review!

Posted 5 years ago

“Renewal went very smoothly, staff were very helpful with any questions I had.”

Helpful Report

Posted 5 years ago

Thank you for your review. We're thrilled that our team were able to support you with any questions you had, we're always happy to help!

Posted 5 years ago

“Really difficult to get this completed. Staff don't listen to requirements and keep batting me around and try to sell me other products. This has become extremely difficult and intrusive compared to the previous years.”

Helpful Report

Posted 5 years ago

Thanks for your review! We're sorry that the process was difficult and would really value additional feedback from you so that we can improve your experience in the future. So that we can investigate this issue and look to resolve the issues you've outlined, please provide us with more information here: https://safecontractor.com/feedback

Posted 5 years ago

“The application process was very professional and very informative, Those staff I spoke to were very supportive and professional and I found the whole process completely satisfactory”

Helpful Report

Posted 5 years ago

Thank you for your review, we're thrilled that our team were professional and able to support you throughout the process. Congratulations on your accreditation!

Posted 5 years ago

“Very good service.”

Helpful Report

Posted 5 years ago

Thank you for your review!

Posted 5 years ago

“The process was in depth ! we opted for help with the process from Alcumus this proved the right decision for our firm .”

Helpful Report

Posted 5 years ago

Congratulations on your accreditation and thank you for your review! We're pleased that our expert team were able to provide you with the support needed.

Posted 5 years ago

“Very professional and a good accreditation to achieve”

Helpful Report

Posted 5 years ago

Thank you for your review, congratulations on your accreditation!

Posted 5 years ago

“Staff were very helpful and help was given every step of the way very pleased”

Helpful Report

Posted 5 years ago

Thank you for your review, we're pleased that our team were able to help you. Congratulations on your accreditation!

Posted 5 years ago

“I used the online chat for assistance which solved my issues immediately”

Helpful Report

Posted 5 years ago

Thank you for your review, we're thrilled that our new web chat service was able to provide you with fast and effective support.

Posted 5 years ago

“Karen Davies was very helpful.”

Helpful Report

Posted 5 years ago

Thank you for your review, we're thrilled that Karen was able to help you.

Posted 5 years ago

“Although it was a lengthy process, help was always available to answer any questions I had.”

Helpful Report

Posted 5 years ago

Thank you for your review, we're pleased that our team were able to efficiently answer your questions and help you achieve accreditation - congratulations!

Posted 5 years ago

“Takes to long to receive certification - plus once information is sent things that were acceptable in previous years no longer seem acceptable but for no reason.”

Helpful Report

Posted 5 years ago

Thanks for your review! We have fed this back to our audit team, who are always looking for ways that they can simplify the audit process and make it more streamlined. If you have any queries regarding what items are required to pass the assessment then our dedicated team of in-house technical experts are always happy to provide support and guidance. If you have any further feedback or would like more information from a member of our team then please provide us with more information here: https://safecontractor.com/feedback

Posted 5 years ago

“It was a good procedure to complete all documentation and the people that dealt with us were very responsive and new all the requirements .”

Helpful Report

Posted 5 years ago

Thank you for your review, we're glad that our team were able to assist you!

Posted 5 years ago

SafeContractor is rated 4.3 based on 2,688 reviews