SafeContractor Reviews

Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

4.3 Rating 2,688 Reviews

81 %

of reviewers recommend SafeContractor

Company Reviews

Metrics

4.3

Based on 2,688 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A quick and easy process.”

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Posted 2 years ago

Congratulations on your accreditation! Thank you for leaving us a review.

Posted 2 years ago

“Really helpful and talked me through the steps”

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Posted 2 years ago

Congratulations on your accreditation!

Posted 2 years ago

“All staff we dealt with were very professional and friendly. They answered all questions efficiently and were very supportive.”

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Posted 2 years ago

Congratulations on your accreditation! Thank you for taking the time to leave us a review.

Posted 2 years ago

“Absolutely great support from the audit team, helped us through the process with examples and fast correspondence.”

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Posted 2 years ago

Congratulations on your accreditation! Thank you for leaving us a review, we will feed back to the team.

Posted 2 years ago

“It was fine. No problems that I can remember.”

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Posted 2 years ago

Thank you for taking the time to leave us a review. Congratulations on your accreditation!

Posted 2 years ago

“Excellent support and guidance and patience from the Audit team.”

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Posted 2 years ago

Hi Sue, We're really grateful that you've taken the time to review us and pleased to hear you found our audit team so helpful. I've taken a look at your account and can pass the feedback on to the individuals who guided you along. Congratulations on becoming accredited with us! Along with being an accredited SafeContractor we have a number of free member benefits your business may find helpful, which can be found here: https://www.safecontractor.com/benefits/ Kind regards, Tom

Posted 2 years ago

“at first frustrating but in the end with help from advisors a worthwhile endeavor”

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Posted 2 years ago

Hi Ian, Thank you so much for your review, I'm pleased to hear that you found the accreditation worthwhile and that our advisors were able to guide you through the process. Are you able to advise on which parts you found frustrating so that we're able to support you through next years accreditation seamlessly? Now that you're an accredited SafeContractor your business is entitled to display branded logos, stickers and use our member cards, details of which will soon be posted to your business address along with your certificate. We also have social media and tendering guides available upon request. If you'd like more information on these, please contact safecontractor@safecontractor.com. Kind regards, Tom

Posted 2 years ago

“Excellent service and support”

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Posted 2 years ago

Hello, thank you for your review. Congratulations on becoming accredited! We are pleased to hear that you are so happy with the service and support received during your assessment this year. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best wishes, Vicky

Posted 2 years ago

“A lot easier than before. Thank you”

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Posted 2 years ago

Hello, thank you for leaving a review. Congratulations on becoming accredited! We are pleased to hear that you found it easier to complete your assessment this time around and appreciate this feedback. In addition to your accreditation you can take advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best wishes, Vicky

Posted 2 years ago

“All agents were really helpful and I would never have completed the documents without their prompt assistance.”

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Posted 2 years ago

Good afternoon, thank you for taking the time to leave a review. Congratulations on becoming accredited! We are really grateful for your kind comments and glad that you had the support and assistance needed. We will be sure to pass this feedback to the relevant parties. In addition to your accreditation you can take advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best wishes, Vicky

Posted 2 years ago

“Thank you for your support”

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Posted 2 years ago

Good afternoon, thank you for your review. Congratulations on becoming accredited! We are happy to hear that you are happy with the support you received. In addition to your accreditation you can take advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best wishes, Vicky

Posted 2 years ago

“Very good”

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Posted 2 years ago

Good afternoon, thank you for leaving us a review. Congratulations on becoming accredited! We are pleased that you are happy with the service that you have received. In addition to your accreditation you can take advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best wishes, Vicky

Posted 2 years ago

“I found Derek King the auditor to be very helpful. I still feel that the system needs to be changed and doesn't cater for smaller practised especially Building Surveyors who tend to be the sole consultant on a job and often projects are simple repair and maintenance, therefore, your questions seeking to show co-operation etc with other consultants just do not apply. I make the same comments every year and nothing changes so I guess I am wasting my time again.”

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Posted 2 years ago

Good morning , thank you for taking the time to leave a review. Congratulations on becoming accredited! Thank you for your kind feedback in regards to Derek, I will pass this feedback onto his manager to ensure that he is recognised for this. We continually review our questionnaire in line with the SSIP requirements and always aim to make the process as straight forward as possible. I have passed your comments onto the relevant team, please rest assured they will be taken into consideration. In addition to your accreditation you can also take advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best wishes, Vicky

Posted 2 years ago

“Patient, insightful and knowledgeable. Helped us to obtain our certification and were happy to answer any questions or signpost o help achive this.”

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Posted 2 years ago

Good morning , thank you for leaving us a review. Congratulations on becoming accredited! We are pleased to hear that you had the help required with your questions and support required to achieve your accreditation. In addition to your accreditation you can take advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best wishes, Vicky

Posted 2 years ago

“Last minute prices increase was a surprise. Out contact was great and worked with me around projects i Was working on”

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Posted 2 years ago

Hello! Thank you for your review. Congratulations on becoming accredited! I am pleased to hear that you were happy with the help that you received to gain your accreditation. We will pass this feedback to relevant parties. I can see that on this occasion, checks completed by your auditor found that the number of employees in your business has increased since the last time we reviewed your account and for this reason a further charge was required, apologies that this was unexpected. In addition to your accreditation you can take advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best wishes, Vicky

Posted 2 years ago

“Great communication fast responses to emails sent in”

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Posted 2 years ago

Hello! Thank you for your review. Congratulations on becoming accredited! I am pleased to hear that you were happy with the speed and content of our communications, we will pass this feedback to relevant parties. In addition to your accreditation you can take advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best wishes, Vicky

Posted 2 years ago

“Your team was very helpful”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave us a review, we appreciate the feedback. Congratulations on becoming accredited! I am pleased to hear that you found our team to be helpful throughout the process. In addition to your accreditation you can take advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best wishes, Vicky

Posted 2 years ago

“The time taken to review accreditation submissions seems unacceptably long with the only option to speed it up being the payment of a further fee (which we didn’t do and seems a bit unfair). Realistically, many companies are going to submit at the last minute, so are unlikely to have all their ducks in a row exactly a month before their current accreditation expires. Also, the Gold accreditation part was a bit unclear about what this meant and which part of the accreditation it related to. Part 2 is also called ‘Sustainability’ which doesn’t necessarily reflect the contents of that part of the accreditation. Apart from that, all good! Thanks”

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Posted 2 years ago

Hello, Thanks so much for your review and in-depth feedback. We're really pleased that on the whole you found the process positive, but recognise that we've still got room to improve. Health and Safety audits carried out by SafeContractor are more in depth than many competitors and are also done entirely in house, this means that upon submitting you join an audit queue of up to 20 working days dependent on your selected package. However, on this occasion I can see that you experienced a slower than usual turnaround time. We'll look into why this happened and update you with our findings. Please accept my apologies for the delay, I'm confident that for next years audit you will see a return to our usual high standards. In order minimise queue times in future, be advised that your questionnaire is available to complete all year round, with submission possible 30 days prior to expiry. I've also passed your feedback regarding the sustainability section to our product manager and marketing team. Congratulations on gaining your accreditation, for anything else please don't hesitate to get in touch with our customer care team https://www.safecontractor.com/contact-us/ Best wishes, Tom

Posted 2 years ago

“Very efficient and keeping members up to date on events”

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Posted 2 years ago

Hello, thank you so much for your review and congratulations on becoming accredited! We're really pleased to hear that your journey to accreditation was so smooth and that you found our team helpful. In addition to your accreditation you're able to take advantage of some great member benefits, why not take a look here - https://www.safecontractor.com/benefits/ Best wishes, Tom

Posted 2 years ago

“I am unable to access site , it won’t let me update password”

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Posted 2 years ago

Hi Colin, Thank you so much for your review, we're really pleased to hear your feedback and congratulations on becoming an accredited SafeContractor! Sorry to hear you had some trouble getting logged in - I can see from the notes on your account the issue has now been resolved by a member of our team. If ever you have trouble in future we're more than happy to help either through e-mail, webchat or telephone. https://www.safecontractor.com/contact-us/ Best wishes, Tom

Posted 2 years ago

SafeContractor is rated 4.3 based on 2,688 reviews