Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

“Safe contractor gives me nothing. It is of no help to me or my business. Just another money making scheme. And this survey will probably not be read”

Helpful Report

Posted 2 years ago

Good morning, thank you for taking the time to leave a review, congratulations on becoming accredited. I am sorry to hear that you are so unhappy with our product, however I can assure you that we take on all feedback seriously and all comments left are read and responded to. I am more than happy to arrange a call with one of our team who might be able to talk you through how to get the most out of your accreditation. Kind Regards Vicky

Posted 2 years ago

“Very difficult for me, had not have time to do it, but the staff never gave up on me”

Helpful Report

Posted 2 years ago

Good morning, thank you for taking the time to leave a review, congratulations on becoming accredited! I am sorry to hear that you were struggling for the time to complete this accreditation, but pleased to hear that our staff were on hand to help you through the process. If you are struggling for the time to deal with paperwork for your Health and Safety and would like us to support, our team in PSM might be able to assist with this if required. If you would like some further information please let me know. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best wishes, Vicky

Posted 2 years ago

“Simple, staright forward process and all online”

Helpful Report

Posted 2 years ago

Hello, thank you for your review, congratulations on becoming accredited! I am pleased to hear that you found our service and process to be simple and straightforward. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best wishes, Vicky

Posted 2 years ago

“It was the smoothest it had been during our time with safecontractor”

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Posted 2 years ago

Hello, thank you for taking the time to leave a review, congratulations on becoming accredited! I am pleased to hear that you had such a smooth experience this time around, I will be sure to pass this feedback on, thank you. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best wishes, Vicky

Posted 2 years ago

“great service”

Helpful Report

Posted 2 years ago

Hello, thank you for your review. congratulations on becoming accredited! In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best wishes, Vicky

Posted 2 years ago

“Good product but a bit disjointed at times. We submitted documents that were in date when submitted but due to delays by SafeContractor during the assessment process, they became out of date and had to be resubmitted. Also documents where uploaded onto the portal but not seen by the assessor but overall the process works.”

Helpful Report

Posted 2 years ago

Good morning, thank you for taking the time to leave a review, congratulations on becoming accredited! I am pleased to hear that you are happy with the product overall. I am sorry to hear of the delays that you mention and for the trouble that you had when uploading your documents, I will be sure to pass this back to the relevant departments. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best wishes, Vicky

Posted 2 years ago

“The accreditation process was straightforward even with the request for further documentation”

Helpful Report

Posted 2 years ago

Good morning, thank you for your review, congratulations on becoming accredited! I am pleased to hear that you found the process straightforward, I will pass this feedback on, thank you. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best wishes, Vicky

Posted 2 years ago

“The process is far from ideal and feels like a way for SafContractor to make even more money out of its subscribers. hey deliberately take 20 working days to pre-assess your audit but the audit is only open 30 days before it's due, therefore you can not physically get the audits completed in time before your accreditation runs out. but don't worry!!! there is a "fast track" service that yes you guessed it... you can pay extra for, so that your audits can be checked in plenty of time before your accreditation runs out.”

Helpful Report

Posted 2 years ago

Good morning, thank you for your review, congratulations on becoming accredited. I am sorry to hear that you were unhappy with our process, if you are able to expand more around this point I would be happy to pass the feedback on to the relevant departments. Our contractors usually pick the response times required based on their specific needs at the time, the package that you choose determines the response time received. We will work as quickly as possible through our queue, contractors on a standard package may receive a response quicker, but we always strive to respond within the 20 working day service level set on the standard package. If contractors are able to submit their questionnaire 30 days before the expiry of their current certificate, this is usually sufficient time for us to complete our audit before the current certificate expires. We do give contractors the option to upgrade at any time during the process, if the need should arise dependant on their situation. I hope that this explains things more clearly, however if there is any further detail needed I would be more than happy to arrange a call to discuss further. Kind Regards Vicky

Posted 2 years ago

Hi Trevor, I'm really disappointed to see you've rated our service so poorly due to the queue time. Having reviewed your account, all the interactions logged on our system appear to be timely and relevant so unless there is something else regarding our service which let you down I feel one star is an unfair reflection. As a reminder - you set the first response time by selecting the package most suitable to your business. (Standard, Assisted, Express or Premier). The standard package is designed for businesses where time may not be of the essence. For future reference it may be useful to know that your questionnaire is available to complete all year round, and that you can then submit 30 days before your expiry. Regardless, thank you for taking the time to review us and sending us your feedback. It has been escalated to our management team. Kind regards, Tom

Posted 2 years ago

“Very knowledgable and friendly. Helped us out when needed.”

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Posted 2 years ago

Hello, thank you for taking the time to leave a review, congratulations on becoming accredited. I am pleased to hear that you found our team to be knowledgeable and friendly and that you got the help required, I will be sure to pass this feedback on, thank you! In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best wishes, Vicky

Posted 2 years ago

“You got our address wrong we do need it correcting”

Helpful Report

Posted 2 years ago

Good evening, thank you for your review, Congratulations on becoming accredited. I am sorry to hear we have this information incorrect, I have arranged for one of our Customer Care Team to get in touch tomorrow to get this amended for you. Don't forget that you can also take advantage of some great member benefits, they can be found here https://www.safecontractor.com/benefits/ Kind Regards Vicky

Posted 2 years ago

“Very poor customer service reply I have recently had unauthorised money taken from my account, I have called and emailed on numerous occasions and barely had a reply or update as to how or why the money has been deducted. This is well over 30 days now and unacceptable. When my yearly payment was due I was hounded for the payment and they kept me waiting for quite a while once it had been paid.”

Helpful Report

Posted 2 years ago

Good Morning, thank you for leaving a review. Congratulations on becoming accredited. I can see that our Customer Care team have been chasing this up for you. I will certainly ask them to come back to you with a response today. Kind Regards Vicky

Posted 2 years ago

“I was already accredited with another company so I understood the process so it was easy for me. I was surprised by a couple of things:- my previous accreditation company asked for my 'Waste Carriers Licence' - I am a painter and decorator as soon as you undo a pot of paint it is classed as waste! Just wondered why I was not asked for this? You didn't ask me for a copy of my 'Accident' book, again previous company did. Just a couple of observations.”

Helpful Report

Posted 2 years ago

Good evening, thanks for taking the time to leave a review, congratulations on becoming accredited. I am pleased to hear that you found the process easy to complete. In regards to the "Waste Carriers Licence" - this would be picked up in the Sustainability part of the questionnaire under the "Environmental" topic. We ask that any accidents or incidents are declared, this is covered in the Heath and Safety section of the questionnaire, however we don't require a copy of the accident book, I have however passed your feedback on to our Audit team. Whilst our questionnaire might differ slightly to others that you have completed, it does meet all the SSIP requirements. If you have any further queries in regards to this please do not hesitate to get in touch. Don't forget that you can also take advantage of some great member benefits with us, they can be found here https://www.safecontractor.com/benefits/ Kind Regards Vicky

Posted 2 years ago

“Out of all the third party compliance schemes in operation, I find that Safe Contractor are the ones who offer genuine support, they are pro-active and most importantly, they talk to you!”

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Posted 2 years ago

Hello, thanks for taking the time to leave a review. Congratulations on becoming accredited! I am pleased to hear that you are happy with the support received, we always aim to be proactive and welcome the opportunity to talk our contractors through the process, so it is great to hear about such a positive experience, I will be sure to pass this feedback on, thank you! In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best wishes, Vicky

Posted 2 years ago

“I WAS LATE JOINING THE PROCESS BUT I HAVE TO SAY THE AUDITOR INVOLVED WAS SUPERB IN DEALING WITH THE REQUIREMENTS.”

Helpful Report

Posted 2 years ago

Good morning, thank you for taking the time to leave a review, congratulations on becoming accredited. I am pleased to hear that you were happy with the help received from your auditor I will be sure to pass this feedback on, thank you. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best wishes, Vicky

Posted 2 years ago

“The process was straightforward and we have received help and advice every step of the way.”

Helpful Report

Posted 2 years ago

Good Morning, thank you for your review, congratulations on becoming accredited. I am pleased to hear that you found the process so straight forward and that you received the help that you needed throughout the process, I will be sure to pass this feedback on, thank you. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best wishes, Vicky

Posted 2 years ago

“very straightforward process with regards to uploading documents to safecontractor platform. safecontractor assist with awkward questions. Great service.”

Helpful Report

Posted 2 years ago

Hello, thanks for taking the time to leave a review. Congratulations on becoming accredited! I am pleased to hear that you found it so easy to upload the documentation required and that you were able to get the assistance you required too, I will be sure to pass this feedback on, thank you. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best wishes, Vicky

Posted 2 years ago

“Very straightforward process to follow & someone from Alcumus is always available to help whenever needed”

Helpful Report

Posted 3 years ago

Hello, thank you for leaving a review. Congratulations on becoming accredited! I am pleased to hear that you found the process so straight forward and that you were able to get help when it was needed, I will pass this feedback on. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best wishes, Vicky

Posted 2 years ago

“the audit process was efficient and acceptable. the Pre Audit 5 wk wait to be audited is another issue. we are aware that you should not have to wait 5 to 6 wks before audit begins but this appears to be a tactic and policy of safecontractor to push their clients into the fast track system. its incredible unneccesary to behave in this manner and it should be stopped. I am usually a person who scores in the high 9 and 10 bracket, I am realistic and understanding of most business demands and so I will be scoring low numbers for this sole reason. what is the reason for the delivery questions in this survey. ??...”

Helpful Report

Posted 3 years ago

Good afternoon, thank you for taking the time to leave a review, congratulations on becoming accredited. I'm pleased to hear that you found the audit process satisfactory overall, but can appreciate your frustrations regarding the turn around time. Given the size of our business and the volume of contractors that we service, we do operate with a lead time of 20 working days before accreditation can be reviewed. It is because of this that we have packages available, for some businesses a quicker turn around is sometimes necessary where as for others they may be able to wait, depending on works undertaken at that time. There is no obligation to upgrade packages, this is simply an option if required. I would like to be able to address your query in regards to the delivery questions and ask that you please provide further context as to the nature of your concern. I am happy to arrange a call for this if it would be easier. Kind Regards Vicky

Posted 3 years ago

“The process was easy to understand and the communications was great”

Helpful Report

Posted 3 years ago

Hello, thanks for taking the time to leave a review. Congratulations on becoming accredited! I am pleased to hear that you found the process so straight forward and that the communication was positive, I will be sure to pass this feedback on, thank you. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best wishes, Vicky

Posted 3 years ago

“lengthy, impersonal, not value for money”

Helpful Report

Posted 3 years ago

Hello, thank you for your review. Congratulations on becoming accredited. I am sorry to hear that you have not had a positive experience this time around and that you found the process to be lengthy and impersonal. I would very much like to arrange a call to discuss your experience. I will follow up with a direct email to the primary contact on your account. Kind Regards Vicky

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

SafeContractor Reviews