SafeContractor Reviews

Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

4.3 Rating 2,688 Reviews

81 %

of reviewers recommend SafeContractor

Company Reviews

Metrics

4.3

Based on 2,688 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It should be made more clear that the turn around time for a renewal is a month between submitting and it being reviewed”

Helpful Report

Posted 2 years ago

Hi Callum, Thanks for your feedback regarding the reaccreditation time. I'm sorry to hear you feel that our messaging wasn't clear enough. Would you be able to give any further detail on how and when it would have been helpful to receive clarification on the timescales for our audit? The process remains unchanged from last years audit with regards to the turnaround, which is our standard lead time of 20 working days. Becoming reaccredited is in our mutual interest which is why prior to renewal we will contact your 30 days in advance of expiry in order to reengage your business with the process and make you aware of the necessary timeframes. Upon submitting your questionnaire you should receive a confirmation message, dependent on the package you're one, when to expect a response. It may also be worth mentioning that you can complete your H&S questionnaire all year round, and then submit 30 days before expiry. Again, I'm really sorry that on this occasion we fell short in the level of service expected and if you wouldn't mind providing us with a little more context I'll make sure your suggestions are escalated to the right team. Kind regards, Tom

Posted 2 years ago

“Straightforward”

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Posted 2 years ago

Thank you for leaving us a review. Congratulations on your accreditation!

Posted 2 years ago

“I find the accreditation process with Safe Contractor to be long-winded, frustrating and to add to it, extremely expensive for what I feel is a terrible response time to submissions. The fact that you have to pay even more money if you want anything looked at within a week is particularly annoying. It is all about getting more money from customers.”

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Posted 2 years ago

Hi Kim, Thanks for your feedback - I'm really sorry to hear that you've had a negative experience of SafeContractor. SafeContractor is preferred by many of our clients because of the quality and detail of our in house audit, best ensuring their supply chain compliance. With over 35,000 contractors choosing to complete their accreditation with SafeContractor we have to operate with a lead time of up to 20 working days. It may be helpful to know that in future you can complete your questionnaire all year round and then submit 30 days ahead of your expiry which should prevent any gaps in your accreditation. I can see that you are now on our express package, so can expect a response within 2 working days and should not experience any lapses. I'll follow up from my personal e-mail so that we can arrange a call to discuss how we can support better in future and ensure your audit next year is completed without any undue delays. Kind regards, Tom

Posted 2 years ago

“Very easy process to follow”

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Posted 2 years ago

Hi Carol, Thank you so much for your feedback - I'm really pleased to hear you found our questionnaire and audit process so straightforward. Congratulations on becoming accredited with SafeContractor! Times are challenging at the moment so we're reminding our contractors of our member benefits for simple ways can make savings on your fuel, materials, insurances & much more. Take a look here and see how we can support you beyond your accreditation: https://www.safecontractor.com/benefits/ For anything else please contact safecontractor@safecontractor.com. Kind regards, Tom

Posted 2 years ago

Author didn't leave any comments.

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Posted 2 years ago

Thank you for taking the time to leave a review. We would like to understand more about your experience, if you could provide us with some further information we would be happy to look into this for you.

Posted 2 years ago

“Acceptable.”

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Posted 2 years ago

Thank you for taking the time to leave a review. We would really like to understand more about your experience. If you could provide further information around this we would be more than happy to look into this for you.

Posted 2 years ago

“Very helpful, made the process seemless. Highly recommended!”

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Posted 2 years ago

Thanks so much for your review and positive feedback! We're really pleased that you found our process straight forward. Congratulations on becoming a verified SafeContractor! To maximise the impact of your accreditation and make use of our tendering and social media guides feel free to get in touch with a member of our team at safecontractor@safecontractor.com who will be able to provide further information. Additionally, take a look at our free member benefits to make the most of your membership: https://www.safecontractor.com/benefits/

Posted 2 years ago

“Very quick, professional and responsive service.”

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Posted 2 years ago

Thank you for leaving us a review. Congratulations on your accreditation!

Posted 2 years ago

“quick easy and helpfull”

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Posted 2 years ago

Thank you for leaving us a review. Congratulations on your accreditation!

Posted 2 years ago

“Great support and great team to partner with”

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Posted 2 years ago

Hi Rory, Thanks so much for your review and positive feedback! We're really pleased that you found our support so helpful and are pleased to be partnering with SafeContractor. Congratulations on becoming a verified SafeContractor! To maximise the impact of your accreditation and make use of our tendering and social media guides feel free to get in touch with a member of our team at safecontractor@safecontractor.com who will be able to provide further information. Additionally, take a look at our free member benefits to make the most of your membership: https://www.safecontractor.com/benefits/

Posted 2 years ago

“The process is quite straight forward”

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Posted 2 years ago

Hello, thank you for your review. Congratulations on becoming accredited! We are pleased to hear that you found the process straight forward. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best wishes, Vicky

Posted 2 years ago

“Very professional & efficient”

Helpful Report

Posted 2 years ago

Hello, thank you for your review. Congratulations on becoming accredited! We are pleased to hear that you are happy with the service received. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best wishes, Vicky

Posted 2 years ago

“i was very impressed how helpful my auditor Emma Collinson was.”

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Posted 2 years ago

Hi, Thank you for taking the time to leave us a review. We will be sure to pass your feedback on to Emma. Congratulations on your accreditation!

Posted 2 years ago

“Well worth paying the extra money for the assisted process, and the advisors were very helpful.”

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Posted 2 years ago

Thank you for taking the time to leave us a review. Congratulations on your accreditation!

Posted 2 years ago

“The help and support received prior to submission and following submission of documents was excellent. Great customer service throughout, highly recommend.”

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Posted 2 years ago

Thank you for taking the time to leave us a review. Congratulations on your accreditation!

Posted 2 years ago

“Brilliant from start to finish. Helped me with any questions promptly.”

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Posted 2 years ago

Congratulations on your accreditation!

Posted 2 years ago

“Excellent Service!!”

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Posted 2 years ago

Thank you for taking the time to leave us a review. Congratulations on your accreditation!

Posted 2 years ago

“A user friendly service & application”

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Posted 2 years ago

Congratulations on your accreditation! Thank you for leaving us a review.

Posted 2 years ago

Thank you for taking the time to leave us a review. Congratulations on your accreditation!

Posted 2 years ago

“There were quite a few questions that you could have a Not Applicable (N/A) button rather than us having to write on headed paper and upload letter saying this didn’t apply.”

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Posted 2 years ago

Congratulations on your accreditation! Thank you for leaving us a review, we will feed back to the team.

Posted 2 years ago

“Very professional and helpful.”

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Posted 2 years ago

Congratulations on your accreditation! Thank you for leaving us a review.

Posted 2 years ago

SafeContractor is rated 4.3 based on 2,688 reviews