Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

“Very pleasant”

Posted 2 years ago

Good Morning, thank you for your review. Congratulations on becoming accredited. I am pleased to hear that you were happy with our service. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Vicky

Posted 2 years ago

“Good helpful advice and back up with forms sent though . patient and polite staff .”

Helpful Report

Posted 2 years ago

Hello, thanks for your review. Congratulations on becoming accredited. I am pleased to hear that you found our staff to be so helpful and that you got useful advice, I will certainly pass this feedback on, thank you. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Vicky

Posted 2 years ago

“first-class audit and feedback as always safe contractor”

Helpful Report

Posted 2 years ago

Hello, thank you for taking the time to leave a review. Congratulations on becoming accredited. I am pleased to hear that you had such a positive experience, I will be sure to pass this feedback on, thank you. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Vicky

Posted 2 years ago

“Very helpful and nice team to work with.”

Helpful Report

Posted 2 years ago

Good Morning, thank you for your review. Congratulations on becoming accredited. I am pleased to hear that you found our team helpful and pleasant to work with, I will pass this feedback on, thank you. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Vicky

Posted 2 years ago

“Not very satisfied. Having supplied renewal questionnaire at least 3 weeks before expiry, feedback was only received after the expiry date of certification, requesting additional information and the certificate could not be extended to allow time to provide additional information. This has had a knock-on effect on other certifications and our availability to comply with a number of important clients' supplier quality criteria, jeopardising our approved supplier status.”

Helpful Report

Posted 2 years ago

Good Morning, thanks for taking the time to leave a review. Congratulations on becoming accredited! I am sorry to hear that you were unhappy with the process this year. I am sorry to hear of the knock on effect that you describe. Please rest assured that you are now showing as fully accredited on our portal. Our questionnaire is open all year round for questions to be answered and documents to be uploaded, it is available to submit 30 days prior to the current certificate expiry date, this usually allows our teams plenty of time to review and assess your documentation before the current certificate expires. I can see that one of our team were able to expedite your file to the audit team once your concerns were raised who did pick up the file, however I can appreciate that this was after your original certificate had expired, please accept our apologies for this. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Vicky

Posted 2 years ago

“The assessment process seems to flow better than with other memberships and accreditations and the SC customer service is also far better!”

Helpful Report

Posted 2 years ago

Hello, thanks for your review. Congratulations on becoming accredited. I am pleased to hear that our process was smooth for you and that you had good service from us, I will be sure to pass this feedback on, thank you. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Vicky

Posted 2 years ago

“Andrew Payne was extremely friendly and helpfully and a pleasure to talk too Thank You”

Helpful Report

Posted 2 years ago

Hello, thanks for taking the time to leave a review. Congratulations on becoming accredited. Thank you so much for this feedback, I will be sure to pass this on to Andrew's manager. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Vicky

Posted 2 years ago

“Very supportive and met an extremely tight deadline.”

Helpful Report

Posted 2 years ago

Hello, thank you for your review. Congratulations on becoming accredited. I am pleased to hear that you had the support required for your accreditation and that we met the deadline required, thank you for this feedback I will be sure to pass it on. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Vicky

Posted 2 years ago

“Expert advice with very comprehensive responses to any queries raised.”

Helpful Report

Posted 2 years ago

Hello, thanks for your review. Congratulations on becoming accredited. I am pleased to hear that you are happy with the advice received and responses to questions raised, I will be sure to pass this feedback on, thank you. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Vicky

Posted 2 years ago

“Don't allow long enough to get all the items required before the previous accreditation runs out. Ask for too many irrelevant answers and when you think you have completed them all, come back with a few more, hence takes too long before accreditation is actually received and our clients are asking us for the new certificate as soon as the old one runs out.”

Helpful Report

Posted 2 years ago

Hello, thanks for taking the time to leave a review, congratulations on becoming accredited. Our response times differ according to the package that you select. The questionnaire is open for you to upload documents and fill in questions all year round and becomes available to submit 30 days prior to your current certificate expiring. This usually leaves time for us to review the file before the current certificate expires, even if on a standard package. Our pre-audit team will usually check that we have everything that we need before passing the file over to an auditor to complete the full assessment, so sometimes extra documents/information is required in order to meet the SSIP requirements. I will ask our audit managers to review your file and pass this feedback onto them. Please accept my apologies for any delays in the process. If there is anything further you require please do not hesitate to get in touch. Kind Regards Vicky

Posted 2 years ago

“The team helped me through what I needed to do, made the process a lot easier than I expected,”

Helpful Report

Posted 2 years ago

Good afternoon, thanks for leaving a review, congratulations on becoming accredited! I am pleased to hear that you received the help required from our team and that the process was easier than you thought it would be, this feedback is much appreciated. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Vicky

Posted 2 years ago

“Did not receive the fast track which we had paid for”

Helpful Report

Posted 2 years ago

Good afternoon, thank you for leaving a review. I am sorry to hear that you didn't receive a response in the expected timeframe. Having reviewed your account I can see that you have raised this with our Technical Support Team who requested a priority Audit for you. I Hope that this resolved the query for you, however if there is anything further that you need please do not hesitate to get in touch. Kind Regards Vicky

Posted 2 years ago

“Thanks to the very great accreditation support from the SafeContractor team, the process was easy and quick to achieve!”

Helpful Report

Posted 2 years ago

Good afternoon, many thanks for your review, congratulations on becoming accredited! I am pleased to hear that the support you received was so helpful and that you found the process easy and quick, I will certainly pass this feedback on, thank you. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Vicky

Posted 2 years ago

“Very helpful staff throughout the process, will certainly recommend.”

Helpful Report

Posted 2 years ago

Hello, thank you for your review, congratulations on becoming accredited! I am pleased to hear that our staff were helpful throughout your accreditation journey, I will pass this feedback on, thank you. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Kind Regards, Vicky

Posted 2 years ago

“Helpful at each stage”

Helpful Report

Posted 2 years ago

Good afternoon, thanks for your review, congratulations on becoming accredited! I am pleased to hear that you had the help needed at each stage in the process. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Kind Regards, Vicky

Posted 2 years ago

“Helpful at each stage”

Helpful Report

Posted 2 years ago

Good afternoon, thanks for your review, congratulations on becoming accredited! I am pleased to hear that you had the help needed at each stage in the process. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Kind Regards, Vicky

Posted 2 years ago

“Easy to use, very helpful.”

Helpful Report

Posted 2 years ago

Hello, thank you for your review, congratulations on becoming accredited! I am pleased to hear that you found our service easy and our staff helpful. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Kind Regards, Vicky

Posted 2 years ago

“As always brilliant and straight forward application process for our renewal. Helpful and friendly communication and support throughout. Excellent communication and fast with advice and support - first class service makes the process so much better - thank you safe contractor”

Helpful Report

Posted 2 years ago

Hello, thank you for taking the time to leave us a review, congratulations on becoming accredited! I am pleased to hear that you found the renewal process straight forward and that the communication and support you received was so helpful. I will be sure to pass this on to the people who were involved with your audit, thank you. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Vicky

Posted 2 years ago

“5 Stars Superb to work with. Very user friendly”

Helpful Report

Posted 2 years ago

Good morning, thank you for leaving a review, congratulations on becoming accredited! I am pleased to hear that you are so happy with our service and process, thank you for letting us know. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Kind Regards, Vicky

Posted 2 years ago

“The process was very smooth. Helpful team members answered my questions promptly and accurately.”

Helpful Report

Posted 2 years ago

Hello, thank you for your review, congratulations on becoming accredited! I am pleased to hear that you found our service and process smooth and our staff helpful, I will be sure to pass this feedback on, thank you. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Kind Regards, Vicky

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

SafeContractor Reviews