SafeContractor Reviews

Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

4.3 Rating 2,688 Reviews

81 %

of reviewers recommend SafeContractor

Company Reviews

Metrics

4.3

Based on 2,688 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very professional.”

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Posted 2 years ago

Hello, thank you for taking the time to leave a review and congratulations on becoming accredited! We're really pleased to hear that your journey to accreditation was so smooth and that you found our team to be professional. In addition to your accreditation you can take advantage of some great member benefits, you can find them here - https://www.safecontractor.com/benefits/ Best wishes, Vicky

Posted 2 years ago

“Really helpful feedback”

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Posted 2 years ago

Hello, thank you for your review and congratulations on becoming accredited! We're really pleased that your journey to accreditation was smooth and that you found the feedback helpful. In addition to your accreditation you can take advantage of some great member benefits, you can find them here - https://www.safecontractor.com/benefits/ Best wishes, Vicky

Posted 2 years ago

“Frustrating!”

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Posted 2 years ago

“Top class service”

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Posted 2 years ago

“The extra charges for next day responses suggest to me the accreditation is more focused on money making rather than improving safety.”

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Posted 2 years ago

“I am happy with the service as it has developed with the industry and allows us to make suitable changes to our systems to ensure we are a safe company, and we operate safely for the benefit of the business, employees, our contractors and the wider public. The process can be a little time-consuming (especially if a new applicant) but it teaches you to operate more focused management systems which also helps toward ISO accreditation if you are planning this. I also experienced a change of auditor through the process which set me back a little but once I had re-supplied certain documents I was back on track. The staff are friendly when contacting and response times were good. The company has been registered for over five years now so naturally things change. The new IT system for progressing an application is straightforward to use and guides you through each step, then the auditor will review and feedback if anything further is needed.”

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Posted 2 years ago

“We completed our accreditation with Tom Cattle as our admin, we felt the service provided and the length of time taken to respond, or review our amendments to the pre-audit check were unsatisfactory.”

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Posted 2 years ago

“Simple enough portal to supply evidence to questions asked. Safecontractor evidence review and issue of new certificates turned around very quickly.”

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Posted 2 years ago

Thank you for leaving us a review! Congratulations on your accreditation!

Posted 2 years ago

“process was easy to follow”

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Posted 2 years ago

Congratulations on your accreditation!

Posted 2 years ago

“paperwork that suffices one year is rejected the next”

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Posted 2 years ago

“Slow to review, we were asked to provide different information when we resubmitted, when we questioned this we were told 'Our Technical Support Officers (TSOs) don’t review the Industry Specific H&S Requirements section of the questionnaire as most of the information contained within it is of a more technical nature from a H&S point of view.' long confusing process”

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Posted 2 years ago

“The pre-audit took a month this is far too long, if a company has acheieved the accreditation for over two year or more they should go through to the auditor without a pre-audit tht takes a month? and no companies are not going to pay extra to have it mark quicker. Once the audit had the assessment we had one bit of missing data?”

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Posted 2 years ago

“A smooth & straight forward process.”

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Posted 2 years ago

Thank you for your review! Congratulations on your accreditation!

Posted 2 years ago

“Very helpful organisation”

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Posted 2 years ago

Thank you for your review! Congratulations on your accreditation!

Posted 2 years ago

“Very helpful good communication and nice to deal with”

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Posted 2 years ago

Congratulations on your accreditation!

Posted 2 years ago

“I think that the information that you require could be made simpler for the smaller companies like ours.”

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Posted 2 years ago

Thank you for your review! Your feedback has been taken on board! Congratulations on your accreditation!

Posted 2 years ago

“Double charged me. 6 weeks have gone by and still no refund after countless reminders, emails and questions. Not happy at all. Feel i paid for fast track an did not get any response to my application for several days. So not sure what i actually paid for there? Very unprofessional to refund a customer after so long when the error was on there part taking the payment over the phone, clearly run the transaction twice but falls down to me to pester and take up my time to get my money back. To say im annoyed is an understatement.”

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Posted 2 years ago

“Extremely Helpful”

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Posted 2 years ago

“Emma West made it a pleasure to be apart of Safe Contractor Being a very small business it’s not been easy in the pass to workout/fill out the questions asked . However with Emma’s help and patience it was fine and we are pleased to be With Safe Contractor”

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Posted 2 years ago

“Proactive and a "happy to help" experience received from all the team. Really impressed with the service provided especially in today's age where big business seems to have forgotten who their customer actually is!!”

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Posted 2 years ago

Thank you for taking the time to leave us a review! Congratulations on your accreditation!

Posted 2 years ago

SafeContractor is rated 4.3 based on 2,688 reviews