SafeContractor Reviews

Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

4.3 Rating 2,689 Reviews

81 %

of reviewers recommend SafeContractor

Company Reviews

Metrics

4.3

Based on 2,689 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Proactive and a "happy to help" experience received from all the team. Really impressed with the service provided especially in today's age where big business seems to have forgotten who their customer actually is!!”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave us a review! Congratulations on your accreditation!

Posted 2 years ago

“I had good communication and patience with the safety auditor who helped me a lot to achieve this.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave us a review. Congratulations on your accreditation!

Posted 2 years ago

“Very straight forward process, and always someone to hand”

Helpful Report

Posted 2 years ago

Congratulations on your accreditation!

Posted 2 years ago

“Great staff, very helpful and knowledgable. Would highly recommend”

Helpful Report

Posted 2 years ago

Thank you for leaving us a review, your feedback has been greatly appreciated. Congratulations on your accreditation!

Posted 2 years ago

“Thank you for your help and guidance Much appreciated”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave us a review. Congratulations on your accreditation!

Posted 2 years ago

“The safe contractor process in line with the Common Assessment Standards is assessed by personnel who are only looking directly at the standards and not taking into account the risk profile and number of employees of the assessed company. It was a massive task to ensure we have each required element which is costly for a small company. We have two other SSIP Certifications and will not be renewing this in the future.”

Helpful Report

Posted 2 years ago

“This was my first dealing with Safe Contractor, and struggled to start with, however, the team were very helpful, and guided me through the process.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave us a review! Congratulations on your accreditation!

Posted 2 years ago

“Very poor service, it took 7-8 weeks from submission of documentation to obtain renewal of our certification, which as an existing customer is unacceptable. In the meantime our clients were threatening to stop using us and/or not pay us because our certification had expired. I chased numerous times for updates but was just told there were delays in the audit team. Requests from Safecontractor for additional documents were always responded to immediately. We were offered a fast track service at significant additional cost but I fail to see why we should be required to pay more money on top of an already expensive membership in order for Safecontractor to provide an acceptable turnaround time. I can only assume that other firms did use the fast track service which pushed our application further and further back in the queue.”

Helpful Report

Posted 2 years ago

Hi O Heap & Son (Derby) Ltd, Thank you for your feedback. We truly value the insights we receive from our customers, and in response to your feedback, we've made an improvement. Previously, you could submit the renewal questionnaire 30 days before your expiry date. Now, we've extended that window to 60 days before expiry, giving you an additional 30 days to complete the submission. We hope this change makes a positive difference as you prepare for next year! Best regards, SafeContractor

Posted 3 months ago

“Everyone I spoke with was friendly however having paid the money up front, the wait on each part of the process was unacceptable. We were told they were very short staffed and there was a backlog but we had to chase and chase the whole way through which was disappointing and time consuming.”

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Posted 2 years ago

“...............”

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Posted 2 years ago

Congratulations on your accreditation!

Posted 2 years ago

“Paid for express review that should take 2 days: received apologetic response after 6 days......”

Helpful Report

Posted 2 years ago

“I'm considering canceling Safecontractor. They never seem to be happy with the business we give them and are constantly trying to force us to buy additional products. Charging customers for getting the paperwork done fast, is in my opinion a poor way to increase revenue. In terms of the checking process, common sense has to prevail, and this is sadly lacking sometimes.”

Helpful Report

Posted 2 years ago

“Superb service. Well worth paying for the enhanced upgrade, they will basically walk you thru the process and give you all the help you need. Take your im2, take their advice and fully engage with them and before you know it you'll have accreditation Well recommended”

Helpful Report

Posted 2 years ago

Thank you for your review. Congratulations on your accreditation! We are pleased you have had a positive experience.

Posted 2 years ago

“Cory was very helpful in providing guidance, enabling us to progress our re-accreditation, saving us crucial time. Thankyou!”

Helpful Report

Posted 2 years ago

Thank you for your review. Congratulations on your accreditation!

Posted 2 years ago

“This was my first year reapplying for the accreditation for MPI and Richard Jones was great to work with. Helped me understand and guided me through each step of the way. Now I am prepared for the coming years for reapplying.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to review us! We are please you have had a positive experience, congratulations on your accreditation!

Posted 2 years ago

“it can be slow to get any feedback”

Helpful Report

Posted 2 years ago

Thank you for leaving a review and congratulations on your accreditation! Our standard audit time taken from all documents being submitted is 4 weeks for an auditor to complete your h&s assessment. Our team endeavours to assess all questionnaires as quickly as possible and to provide as much assistance as possible. However, if you would like to upgrade your package to have an express audit included or to include assistance from our team of expert IOSH and NEBOSH qualified auditors then this option is available to you also.

Posted 2 years ago

“Had completed the assessment then got assessor feedback asking for more information some of which were already in the assessment Then got an email asking for more rams just how many do you need, Also asked specifically for a method statement and then asked for the risk assessments, why not ask for rams??? What a waste of time which delays my customers accreditation and just gets us annoyed. Improve it”

Helpful Report

Posted 2 years ago

“The accreditation started at a really busy time for our company, but we were kept informed of the requirements and have taken away some useful information and procedures, so all in all we feel it has been worth while.”

Helpful Report

Posted 2 years ago

Thank you for your review and congratulations on your accreditation! We're happy that SafeContractor is serving you well!

Posted 2 years ago

“Extremely thorough assessment of our working practices, and health and safety. The process took a little longer than I would have liked but we got there in the end.”

Helpful Report

Posted 2 years ago

Thank you for your feedback! Congratulations on becoming accredited!

Posted 2 years ago

“great experience”

Helpful Report

Posted 2 years ago

Thank you for leaving us a review! Congratulations on your accreditation!

Posted 2 years ago

SafeContractor is rated 4.3 based on 2,689 reviews