Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

“Once Alcumus actually got around to assessing our submission the service was very good and any issues were quickly dealt with. However, their standard package features a 20 working day turnaround on submissions which is basically to get you to pay for the premium package. In this case, it took Alcumus 25 working days to even look at my submission, and that was only because I called to find out what was happening with it.”

Helpful Report

Posted 2 years ago

Thank you for providing feedback, and we’re sorry to hear that you felt your experience with our service this year wasn’t to the expected standard. Your feedback is valuable to allow us to improve our processes moving forward and to provide a better service to our customers. I’d firstly like to provide a brief overview of the current renewal process to hopefully clear up any questions you may have with the process: - As you are aware the SafeContractor audit process is an annual audit. The accreditation expiry date runs 12 months from the date you are awarded accreditation. - We allow access to the questionnaire throughout the year to allow contractors the opportunity to upload information to avoid any delays in the audit process. - The questionnaire submit button is then released 30 days prior to the accreditation expiry date. - We recommend that customers submit at the earliest opportunity so if any questions are raised from the audit team, we can deal with the queries as quickly as possible so that your accreditation does not lapse. Although the above process is our current process it’s not to say it cannot be improved and we agree with some of the comments you have raised. We are currently exploring options for releasing the questionnaire earlier than the current 30 days before expiry to aid our customers in uploading the required information and to allow a larger window to reply to any queries the audit team may have. In terms of the package timescales, we offer four different packages to allow our customers to select the most suitable package for their business at the time of registration/renewal. We have listed the packages below: - Standard Package = Initial contact from our technical support officers within 7 working days and an outcome on the application once the file has been passed from a TSO to an auditor within 20 working days. - Express Package = Initial contact from our technical support officers within 2 working days and an outcome on the application once the file has been passed from a TSO to an auditor within 2 working days. - Assisted Package = Initial contact and questionnaire support from our technical support officers within 5 working days and an outcome on the application once the file has been passed from a TSO to an auditor within 5 working days. - Premier Package = Initial contact and questionnaire support from our technical support officers within 1 working day and an outcome on the application once the file has been passed from a TSO to an auditor within 2 working days. Our packages are designed to ensure our customers experience the most suitable service for their business needs at the time, we apologise if this did not translate during a conversation with our team this year, as the intended purpose was to simply give you the option of the other services that we do have available and to see if they were more suitable to your business needs for this year’s audit process.

Posted 2 years ago

“I think from start to finish the accreditation process was a good experience. I found that there was a lot of support and guidance throughout the whole onboarding and I was pleased with the outcome. Even though my paperwork was slightly lacking (in a couple of cases) guidance was there to advise me on how I could bring it back up to speed.”

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Posted 2 years ago

Thank you for taking the time to leave a review. We're glad you've had a positive experience with us. Congratulations on your accreditation!

Posted 2 years ago

“I was impressed by the enthusiasm of the salesman on the original call, to the point that I signed up. However, from there the communications went a bit quiet. I had to chase the progress of my application and some months later I got another sales call trying to upsell me H&S support. I said well, before I even consider another purchase, you had better sort out my outstanding application!!! He made some calls, and I received my accreditation a few days later. The team were helpful throughout, just clearly very busy and not enough staff. I would use them again but be more forceful with timelines.”

Helpful Report

Posted 2 years ago

I’d firstly like to provide a brief overview of the current renewal process to hopefully clear up any questions you may have Thank you for providing feedback, and we’re sorry to hear that you felt your experience with our service this year wasn’t to the expected standard. Your

Posted 2 years ago

“Outstanding”

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Posted 2 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation.

Posted 2 years ago

“The person that assisted us was very helpful”

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Posted 2 years ago

Thank you for leaving us a review and congratulations on becoming accredited!

Posted 2 years ago

“All went well, although I wish any queries and submissions could be responded to a bit quicker.”

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Posted 2 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation.

Posted 2 years ago

“Thank you for helping through the process.”

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Posted 2 years ago

“. The Process was smooth and precise. When I struggled for understanding, Emma West was more than helpful.”

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Posted 2 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation.

Posted 2 years ago

“Access and ease of uploading data and documents to the Safecontractor portal made the process relatively easy”

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Posted 2 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation.

Posted 2 years ago

“Very helpful, patient and understanding, but persistent without being over-bearing at the same time.”

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Posted 2 years ago

Thank you for your review! Congratulations on becoming accredited!

Posted 2 years ago

“Always someone to speak to when needed”

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Posted 2 years ago

Thank you for your review! We're happy you've had a positive experience with us. Congratulations on your accreditation!

Posted 2 years ago

“With the help of our external H&S consultant we applied for renewal. The whole process however took much too long. To speed up the process we paid an extra £ 132.00, only to receive another list of questions which in our view could have been communicated sooner. Renewing the certificate has become over-bureaucratic and expensive. We therefore shall not be renewing our membership in July 2023. Hans J J Rip”

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Posted 2 years ago

“From start to finish, it was brilliant. The online portal was easy to access and upload all documentation. The auditors are great, helpful and there whenever you need them. I would definitely recommend to family and friends.”

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Posted 2 years ago

Thank you for your feedback. We're happy your experience has been positive! Congratulations on your accreditation!

Posted 2 years ago

“They were very helpful in all matters and very quick to answer the phone I would strongly recommend them”

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Posted 2 years ago

Thank you for your review! Congratulations on your accreditation.

Posted 2 years ago

“Brilliant service from start to finish”

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Posted 2 years ago

Thank you for your review. We're happy you've had a positive experience with us, congratulations on your accreditation!

Posted 2 years ago

“A basic package for a 1 man company would be appreciated Otherwise small trades will fade away”

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Posted 2 years ago

Hi, Thank you for your feedback and congratulations on becoming accredited!

Posted 2 years ago

“slow to respond when submitted documents”

Helpful Report

Posted 2 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation! Our standard audit time taken from all documents being submitted is 4 weeks for an auditor to complete your h&s assessment. To make the process faster next year, we recommend updating your documents throughout the year via our online portal, ready for when the questionnaire can be submitted 30 days before expiry. Please accept our apologies for any issues caused by the delay this year. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 2 years ago

“The process for me has taken a lot of time, I believe that I received an email on 1st April to say to update the online information. Which I submitted on the 14th April (expiry was the 15th April), to THEN be told it would take 20-24 days to review! Then someone 'reviewed' the submission. I received feedback - some of which was incorrect. When it actually was seen to be approved that part was quick. But it has now overall (and I know I didn't reply as quickly as I could!) taken 2 months to be accredited. And during that time I have received 3 emails asking for payment for the renewal. When the renewal is 31st July! We are still in June!”

Helpful Report

Posted 2 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation! Our standard audit time taken from all documents being submitted is 4 weeks for an auditor to complete your h&s assessment. To make the process faster next year, we recommend updating your documents throughout the year via our online portal, ready for when the questionnaire can be submitted 30 days before expiry. Please accept our apologies for any issues caused by the delay this year. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 2 years ago

“Good service and great support”

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Posted 2 years ago

Thank you for your review! Congratulations on your accreditation!

Posted 2 years ago

“Slow, unprofessional, not delivering on promises, trying to impose penalties contrary to agreed terms and conditions. Stubborn team member refusing to accept mistakes that were made by him and his colleagues. Wasting lots of my time having to challenge what was eventually accepted as their poor service. Only scored one out of five because there isn't a zero. Terrible customer service for an organisation that has been a client for over twenty years.”

Helpful Report

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

SafeContractor Reviews