SafeContractor Reviews

Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

4.3 Rating 2,689 Reviews

81 %

of reviewers recommend SafeContractor

Company Reviews

Metrics

4.3

Based on 2,689 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Overall the process ran very smoothly and the only questionnaire to complete is well thought through and intuitive. The only minor negative experience was that our questionnaire was reviewed by two separate auditors (unclear if this is standard procedure) which meant that after addressing the queries from the first auditor, the questionnaire was resubmitted only to have several other queries raised on totally different questions/areas by the second auditor. It would be ideal if all queries were raised in the first round such that the process is most efficient.”

Helpful Report

Posted 3 years ago

“It was frustrating as they allow us to submit our renewal 30 days before it expires, then take 30 days to review it so if there are any issues we have no time to amend and re-submit. The only way around this is to pay more money to expedite the review. Unfortunately this in this post covid climate this is not possible. Once it got going it was fine. The people I or my colleagues liaised with were very good and helpful and the system is very good.”

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Posted 3 years ago

“A detailed SSIP platform, but straightforward to use. Very informative personnel should you need phone-call or chat support. Quickly assessed. Useful reminders if/when dated documents are nearing their expiry date.”

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Posted 3 years ago

“Efficient and helpful throughout”

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Posted 3 years ago

“fantastic accreditation, extremely helpful from start to finish. looking back to a 2018 HSE that was issued we feel is digging too deep as the business has moved on since then and are now in a better place.”

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Posted 3 years ago

“It is a great relief to complete our accreditation. The resources and 1-1 support is great however there are a few issues. I realise that the system is generic however there seems so much to do for a very small family business and although we only have 4 employees, we had to complete the package for 5 and over. This may just be a wording issue as a sole trader is not technically an employee so this confused us somewhat and was more costly, which we weren't expecting. We welcomed the chance to review our practices and procedures and to show potential clients that we have met the standard required”

Helpful Report

Posted 3 years ago

We're so pleased that you've had such a positive experience gaining your accreditation. Thank you for leaving us a review and congratulations on your accreditation! Sorry to here you came across a few issues if possible it would be great if you could provide more information about your experience at https://www.safecontractor.com/feedback so that our Technical Team Leader can investigate further.

Posted 3 years ago

“Really helpful support staff during the accreditation process.”

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Posted 3 years ago

Thank you for the review and congratulations on your accreditation!

Posted 3 years ago

“The service was very fast but I was a little confused by some of the questions and the need for the PQQ but response time was excellent, thank you. It could be a bit less costly given the Safemark scheme was almost half and this was discontinued without any notification and now means a re print of my invoices & headed paper which has the logo on it!!”

Helpful Report

Posted 3 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation. We always pride ourselves on our team providing an excellent service, so please accept our sincere apologies if we fell short of your expectations in terms of price. Please provide more details about the issues you have mentioned here so that we can ensure this is investigated by our management team: https://www.safecontractor.com/feedback

Posted 3 years ago

“Very good experience with safe contractor. Made the process easy to understand. Polite staff, helpful, outgoing and informative.”

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Posted 3 years ago

Thank you for your feedback - we're pleased that you found the process straight-forward. Congratulations on your accreditation!

Posted 3 years ago

“It was acceptable, the training part was difficult to submit any training requirements due to the current epidemic and most training providers for the types of training we require need to be face to face and practical”

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Posted 3 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. We appreciate you also sharing your feedback regarding difficulties around training requirements.

Posted 3 years ago

“Great Service”

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Posted 4 years ago

Congratulations on your SafeContractor accreditation!

Posted 3 years ago

“After the initial ups and downs of any accreditation everything went very smoothly. Response from staff very quick and effective.”

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Posted 4 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation. Congratulations!

Posted 3 years ago

“Assistance is available on email, after short waiting times”

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Posted 4 years ago

Thank you for the review and congratulations on your accreditation!

Posted 3 years ago

“Easy to apply and update accreditation”

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Posted 4 years ago

Thank you for your feedback! Congratulations on successfully achieving accreditation.

Posted 3 years ago

“Those dealing with our renewal contacted us and gave us their contact details, queries were dealt with quickly by the named staff and we were kept informed of the process as it was happening. The whole process was so much easier and less stressful than some other accreditation bodies. Safecontractor worked with us and for us which is not always the perceived objective of other accreditation bodies.”

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Posted 4 years ago

We're so pleased that you've had such a positive experience gaining your accreditation. Thank you for leaving us a review and congratulations on your accreditation!

Posted 3 years ago

“Happy with the quality of the requirements from your customers. The accreditation is important to a lot of our customers and we can see why in the audit process. Wasn't too happy with the way our annual invoice works, this should naturally fall in-line with the date on the certificate. So got a few calls to pay the invoice when it wasn't even in my thinking. Was told this couldn't be changed so I'm likely to have the same conversation each year.”

Helpful Report

Posted 4 years ago

Congratulations on achieving accreditation, We are disappointed to learn that you have not been satisfied with the process and timeline of certification. We always pride ourselves on our team providing an excellent service, so please accept our sincere apologies if we fell short of your expectations. Please provide more details about the issues you have mentioned here so that we can ensure this is investigated by our management team: https://www.safecontractor.com/feedback

Posted 3 years ago

“Good process and very helpful customer service”

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Posted 4 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation.

Posted 3 years ago

“Helpful staff however the form filling was quite a chore Also continuously being asked for additional things I would say give a full list of requirements at the beginning”

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Posted 4 years ago

“Had a great experience. Staff were very hepful”

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Posted 4 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation.

Posted 4 years ago

“Simple process, just slower than expected”

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Posted 4 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation! Our standard audit time taken from all documents being submitted is 4 weeks for an auditor to complete your h&s assessment. To make the process faster next year, we recommend updating your documents throughout the year via our online portal, ready for when the questionnaire can be submitted 30 days before expiry. Please accept our apologies for any issues caused by the delay this year. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 4 years ago

SafeContractor is rated 4.3 based on 2,689 reviews