SafeContractor Reviews

Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

4.3 Rating 2,689 Reviews

81 %

of reviewers recommend SafeContractor

Company Reviews

Metrics

4.3

Based on 2,689 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good to work with, the process is clear and any queries are quickly raised and helpful to deal with.”

Helpful Report

Posted 4 years ago

Thank you for your feedback - we're pleased that you found the process clear and our team supportive. Congratulations on your accreditation!

Posted 4 years ago

“It is a real headache to get accredited first time around especially if you are a small business. They are very helpful, but it really is a massive amount of paperwork to do initially. Once you have your accreditation it is a little easier each subsequent year and they have improved the auditing system portal somewhat in the last couple of years.”

Helpful Report

Posted 4 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. We're pleased that our team have been able to help you and that you've found the portal easy to navigate. As part of awarding our UK-leading accreditation annually, our team of expert auditors need to ensure that all contractors have the relevant documentation in place to comply with health and safety legislation. This must meet certain criteria to be accepted for audit processes. To make the process easier each year, we recommend updating your documents throughout the year via our online portal, ready for when the questionnaire can be submitted 30 days before expiry.

Posted 4 years ago

“Very Helpful and understanding of the type of business. Good hints and problem solving.”

Helpful Report

Posted 4 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 4 years ago

“Whilst completing the submission - my account locked off before I completed loading my evidence documents”

Helpful Report

Posted 4 years ago

Thank you for the review and congratulations on your accreditation! We will pass your feedback regarding the portal to our technology team to investigate - please accept our apologies for any inconvenience.

Posted 4 years ago

“Works well suppliers need a fast portal with clear instructions regretfully we have to join a number and wish SAFE contractor was the only one.”

Helpful Report

Posted 4 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. If you find you are asked to have membership of multiple SSIP accreditations, then we recommend that you use a full SafeContractor accreditation to FastTrack to other SSIP schemes with up to a 77% discount. Please see the SSIP deem to satisfy chart for more information: https://ssip.org.uk/wp-content/uploads/2021/01/Deem-to-Satisfy-Chart-27.01.2021.pdf

Posted 4 years ago

“Overall a great experience as it highlighted a number of improvement areas for us which we acted upon, benefiting us as a business ultimately.”

Helpful Report

Posted 4 years ago

Thank you for the review and congratulations on your accreditation! We're so pleased that the SafeContractor audit process was such a great experience for you, and is making a positive difference to your business.

Posted 4 years ago

“The auditors at Safecontractor are always very helpful and supportive, they are the best part of the service. The system itself and the portal are not always fully user friendly but overall it provides the accreditation service we need and it’s respected by the trade.”

Helpful Report

Posted 4 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation - we couldn't agree more that our expert team are the best part of our company.

Posted 4 years ago

“Although the submission is lengthy and requires many uploads, the help from the team if there is any clarification required was excellent”

Helpful Report

Posted 4 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation. To make the process faster next year, we recommend updating your documents throughout the year via our online portal, ready for when the questionnaire can be submitted 30 days before expiry.

Posted 4 years ago

“People on the phone are very helpful, the portal seems a waste of time as it does not speed the process up in any way.”

Helpful Report

Posted 4 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation. Our portal is designed to host the questionnaire and collate all of your information in one place, for our audit team to then access to complete your accreditation review.

Posted 4 years ago

“Now expensive”

Helpful Report

Posted 4 years ago

Thank you for the review and congratulations on your accreditation. Our SSIP accreditation package includes PAS91 topics, however we have a variety of plans available to suit your need for support throughout the audit process, and price point. Please discuss with the team at your membership renewal if you would like to review your service level to save costs.

Posted 4 years ago

“Smooth but as a small contractor that only needs this accreditation for one small client we do find it too much”

Helpful Report

Posted 4 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. As part of awarding our UK-leading accreditation annually, our team of expert auditors need to ensure that all contractors have the relevant documentation in place to comply with health and safety legislation. If you would like to upgrade your package to have an express audit included or to include assistance from our team of expert IOSH and NEBOSH qualified auditors then this option is available to you, to make sure the plan you’re on best fits your business needs.

Posted 4 years ago

“Would love to get approval at the first attempt, for some reason this appears impossible !”

Helpful Report

Posted 4 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Our audit process consists of an initial check by a Technical Support Officer and final sign off by and Auditor. On occasion, you may be asked to supply additional information by the Auditor to ensure that you have provided all relevant documentation in place to comply with health and safety legislation. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 4 years ago

“The process was fairly simple although I questioned why they require certain information such as proof of purchase of hire equipment when that’s is already covered in RAMS and IPAF certification Rather just just go off a script they need to look at everything”

Helpful Report

Posted 4 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. As part of awarding our UK-leading accreditation annually, our team of expert auditors need to ensure that all contractors have the relevant documentation in place to comply with health and safety legislation. Many client organisations choose to work with us because SafeContractor goes beyond the 14-point core SSIP criteria to ask risk-based questions tailored to contractor’s business profile. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 4 years ago

“very helpful”

Helpful Report

Posted 4 years ago

Thank you for the review and congratulations on your accreditation!

Posted 4 years ago

“Took longer than I would have liked but that was mostly our fault for not being as prepared as we would have liked but we got there in the end. Staff were friendly and very helpful.”

Helpful Report

Posted 4 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Our standard audit time taken from all required documents being submitted is 20 working days for a technical officer to review your h&s assessment. To make the process faster next year, we recommend updating your documents throughout the year via our online portal, ready for when the questionnaire can be submitted 30 days before expiry.

Posted 4 years ago

“The process is straight forward and easy to follow”

Helpful Report

Posted 4 years ago

Thank you for your feedback - we're pleased that you found the process straight-forward. Congratulations on your accreditation!

Posted 4 years ago

“Your staff are very helpful and knowledgeable.”

Helpful Report

Posted 4 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 4 years ago

“The process takes far too long and Safecontractor try to milk the situation by offering to accelerate the process for a payment. I therefore point all of my contacts as ceda Chairman towards Altius.”

Helpful Report

Posted 4 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Our standard audit time taken from all documents being submitted is 4 weeks for an auditor to complete your h&s assessment. Our team endeavour to assess all questionnaires as quickly as possible and to provide as much assistance as possible. However if you would like to upgrade your package to have an express audit included or to include assistance from our team of expert IOSH and NEBOSH qualified auditors then this option is available to you also. To make the process faster next year, we recommend updating your documents throughout the year via our online portal, ready for when the questionnaire can be submitted 30 days before expiry.

Posted 4 years ago

“It was ok but additional documentation that had not been previously requested was asked for”

Helpful Report

Posted 4 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. As part of awarding our UK-leading accreditation annually, our team of expert auditors need to ensure that all contractors have the relevant documentation in place to comply with health and safety legislation, with some additional information required due to COVID-19. Our audit team try to ensure that they make any outstanding documentations very clear, however if at any point you have any queries about how these requirements apply to your business then please do not hesitate to contact your auditor directly, who will be happy to support you.

Posted 4 years ago

“Samantha Travis was really helpful. We hope to achieve ISO 1900.”

Helpful Report

Posted 4 years ago

Thank you for your feedback! Pleased that Samantha was able to support you through to successfully achieving accreditation. Don't forget that as a SafeContractor member, you can get up to 20% off ISO certification from Alcumus ISOQAR: https://www.safecontractor.com/benefits/iso-certification

Posted 4 years ago

SafeContractor is rated 4.3 based on 2,689 reviews