SafeContractor Reviews

Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

4.3 Rating 2,688 Reviews

81 %

of reviewers recommend SafeContractor

Company Reviews

Metrics

4.3

Based on 2,688 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's quite time consuming to be honest, but then I suppose it should be, after all it's not worth having if it's easy. I'm disappointed not to have received an up to date logo for our website, nor one for Sustainability Accrediation Silver Award, as that would be good to put on our company paperwork and website, but I understand that it's going to be a necessary part of the SafeContractor accreditation in future so no additional logo is deemed to be required but I still think it's a missed opportunity for positive marketing.”

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Posted 1 year ago

“Efficient process and people were friendly and easy to deal with.”

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Posted 1 year ago

“The assessment side of things was made very easy with direct communication with the assessor which reduced the to-ing and fro-ing and a successful submission made. Delays with invoicing and slight delay in receving the certificates has prevented the 5-stars.”

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Posted 1 year ago

“Very slow to get accreditation after submitting the questionnaire, i.e. we get the new cert after expiry of the old one and when customers ask us for the new cert for their files we have to tell them that we are waiting on it, which is not very professional”

Helpful Report

Posted 1 year ago

Hi Owl Pest Control Ltd, Thank you for your feedback. We truly value the insights we receive from our customers, and in response to your feedback, we've made an improvement. Previously, you could submit the renewal questionnaire 30 days before your expiry date. Now, we've extended that window to 60 days before expiry, giving you an additional 30 days to complete the submission. We hope this change makes a positive difference as you prepare for next year! Best regards, SafeContractor

Posted 2 months ago

“Straight forward process with a good team of advisers.”

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Posted 1 year ago

“Great process, helped highlight areas that our procedures didn’t quite cover. Ultimately, allowed us to demonstrate our compliance to Health and Safety within our industry, through their audit process. Highly recommend.”

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Posted 1 year ago

“The support from Safecontractor was good and the process understandable.”

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Posted 1 year ago

“Good back up service and well informed staff.”

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Posted 1 year ago

“Easy to navigate around the portal. Straight forward process.”

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Posted 1 year ago

“Safe contractor have improved their auditing system over the years however their "One size fits all" approach means they often ask questions not valid to certain companies. They gave added notes to their system to try to improve this, but it would appear that these notes are often not read so we have to explain our situation each time. Once we explain it the auditor usually says they can see we have explained that the year before and they have a note on the system. I have had to repeat this exercise every year for the last three years, which is a very frustrating waste of everyone's time.”

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Posted 1 year ago

“The process is easy to navigate and all staff that answer the phone are polite and helpful. The only frustrating part is although all requested documentation was sumitted within 24hrs of request, the auditing process took so long that our accreditation lapsed. This then caused us issues as we use SafeContractor as deem to satisfy for other accreditations and this caused them to be delayed and lapse as well”

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Posted 1 year ago

Hi Higham Flat Roofing Ltd T/A Higham Roofing & Construction, Thank you for your feedback. We truly value the insights we receive from our customers, and in response to your feedback, we've made an improvement. Previously, you could submit the renewal questionnaire 30 days before your expiry date. Now, we've extended that window to 60 days before expiry, giving you an additional 30 days to complete the submission. We hope this change makes a positive difference as you prepare for next year! Best regards, SafeContractor

Posted 2 months ago

“We paid extra to have our application analysed within few days and yet we had our application results only after a couple of weeks which left us "with no certification" for a few days until we received the confirmation. With that said everyone has been very helpful every time I contacted to enquire about the application.”

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Posted 1 year ago

“All staff are very helpful and were able to quickly and effectivelydivert/answer queries throughout the accreditation process.”

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Posted 1 year ago

“A very quick efficient process.”

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Posted 1 year ago

“We had paid for an entire year while very little happened and not a lot of help was received from SafeContractor and then we were assigned a pre auditor who then helped us through the process in the second year and helped us to get the correct documents together. Once this was done it went to the full auditor for it to be completed fairly quickly. Quite why this was not done in the first year I have no idea. One thing that Safecontractor needs to do is to differentiate between large companies and smaller companies in that there are many thing that a large corporation has to do that a small company does not, and it was only when were able to speak to an auditor and explain things that we started to move forward.”

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Posted 1 year ago

“Took quite a while to receive feedback - I appreciate you have to monetise aspects though.”

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Posted 1 year ago

“The process was good although on a few occassions when info was provided as requested , it was frustrating when the feedback was that the info provided was not exactly what had been asked for and could we provide something else. Fortunatley we were able to provide the additional info but it is just a little frustrating.”

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Posted 1 year ago

“The process for applying and the completion of the online application is simple and easy with the step by step walk through. The support from Health and Safety Auditor is great as they guide and support through the process of what information is required to get the application completed.”

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Posted 1 year ago

“Smooth seemless process”

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Posted 1 year ago

“Dealt with our case efficiently to achieve accreditation”

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Posted 1 year ago

SafeContractor is rated 4.3 based on 2,688 reviews