SafeContractor Reviews

Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

4.3 Rating 2,756 Reviews

81 %

of reviewers recommend SafeContractor

Company Reviews

Metrics

4.3

Based on 2,756 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our auditor was approachable and supportive.”

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Posted 3 years ago

Thank you for your review! Congratulations on your accreditation!

Posted 3 years ago

“...........”

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Posted 3 years ago

“As my first attempt within my company to renew our accreditation, I found the first stage of working through the process portal quite easy - however, when it came to being audited, this was very frustrating as additional information was asked of and duplicated. We paid for the fast track service as our accreditation had expired at this point, yet still took another 10 working days for completion. I started our renewal on 18th May and then took until 14th June to receive the certification. long-winded process.”

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Posted 3 years ago

Thank you for the review and congratulations on your accreditation! We're constantly trying to improve our services.

Posted 3 years ago

“Good support in all areas of my application.”

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Posted 3 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation.

Posted 3 years ago

“The process was easy to navigate and the team are very helpful and responded quickly and efficiently to any queries raised. One comment, we were told to start renewal process 1 month before it was due, which we did, but had a few queries along the way. When we did submit it, the result would have taken us past our expire date for the accreditation. So we paid the express service to get our application checked. It would be better if you were informed of the process length, to ensure all items are done in time.”

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Posted 3 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. We always welcome and take on board feedback.

Posted 3 years ago

“Great assistance in helping me complete this”

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Posted 3 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation.

Posted 3 years ago

“We are very happy with the service we received.”

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Posted 3 years ago

“Overall very good and helpful. I would like to have a direct line to contact.”

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Posted 3 years ago

“Ok - bit too slow to process”

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Posted 3 years ago

“Additional help was offered when complying with all sections generally very good will know more for next year should be smoother so overall good”

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Posted 3 years ago

Thank you so much for your feedback! Glad you had a positive experience with us!

Posted 3 years ago

“Great service & helped to complete the Accreditation”

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Posted 3 years ago

“Overall experience was good. The only slight issue I have had is the delay in the accreditation team coming back to you after they have requested further information/evidence on various questions. Once this information was provided we had no response and had to chase for an update.”

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Posted 3 years ago

“Process of re-certification is relatively easy to complete”

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Posted 3 years ago

“This year was more time consuming due to a change in procedures, but all good.”

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Posted 3 years ago

“The process was easy”

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Posted 3 years ago

“I found the process tedious, when you provide information for initial review and the reviewer comes back to ask for the information you've already provided, and states that it's unacceptable as the company name is not in full, yet it was submitted via the portal under the clients membership number and name. This to me demonstrates box ticking and lack of ability to read and understand what has been provided. Secondly comprehensive RAMS were provided for a task, to be told they were inadequate and not detailed enough, an 8 step process for the plugging in of a telephone line is more than enough. Then we move onto the auditor who proceeds to ask for different information about something which has already been provided and discussed with the initial reviewer. From the outside, it appears that the initial reviewers do not talk or communicate or summarise any conversations with the applicant, to the auditor. Both persons were very pleasant and I'm pleased we received the accreditation, but really, the process could be much slicker”

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Posted 3 years ago

“Very thorough and professionally managed through the whole process”

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Posted 3 years ago

“Good help from jack”

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Posted 3 years ago

“Positives - All the staff I have dealt with have been really helpful and friendly. They are quick to respond and knowledgeable. The questionnaires are well written and easy to follow, giving examples of what documents would be accepted makes the process a lot easier Negatives - Questionnaires only available 4 weeks before the end of accreditation is due for renewal which is how long it takes to be processed, leaving no room for error. I understand that this is to try to get people to pay for an express service, but it's a bit cheeky. Side note, below question "How quick did the company reply to your queries?", my answer would be 2 days but there is not an option!”

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Posted 3 years ago

Hi RPS Electrical Ltd, Thank you for your feedback. We truly value the insights we receive from our customers, and in response to your feedback, we've made an improvement. Previously, you could submit the renewal questionnaire 30 days before your expiry date. Now, we've extended that window to 60 days before expiry, giving you an additional 30 days to complete the submission. We hope this change makes a positive difference as you prepare for next year! Best regards, SafeContractor

Posted 9 months ago

“Really happy with service after a few starting issues special thanks to Wayne and Katie whom helped me through.”

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Posted 3 years ago

SafeContractor is rated 4.3 based on 2,756 reviews