Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

“Very efficient service and good customer relations . Thank all of you for your help .”

Posted 5 years ago

Thank you for your feedback - we're pleased that you found the process efficient. Congratulations on your accreditation!

Posted 5 years ago

“This system is of great importance to our company. However I did find it challenging having never dealing with this previously.”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation! To make the process easier next year, we recommend updating your documents throughout the year via our online portal so that when the questionnaire is released 30 days before expiry you can re-submit your up to date documents quickly. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly, as they are always happy to help.

Posted 5 years ago

“The review process did take a very long time. Once submitted Safecontractor are meant to contact you within 20 working days. I was contacted on the 20th day and my submission hadn't even been looked at. However, it was looked at that day and we achieved our accreditation again. I appreciate times are hard and maybe not as many staff working but it isn't the first time it has taken a long time. It was a good job I submitted it a month before it expired as I don't think it would've been done.”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Our standard audit time taken from all documents being submitted is 4 weeks for an auditor to complete your h&s assessment. Our team endeavour to assess all questionnaires as quickly as possible and to provide as much assistance as possible. However if you would like to upgrade your package to have an express audit included or to include assistance from our team of expert IOSH and NEBOSH qualified auditors then this option is available to you also. To make the process faster next year, we recommend updating your documents throughout the year via our online portal so that when the questionnaire is released 30 days before expiry you can re-submit your up to date documents quickly. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“Safe Contractor were very helpful in helping us achieve our accreditation”

Helpful Report

Posted 5 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 5 years ago

“The whole process was very simple to carry out and the team that dealt with our accreditation were extremely helpful and made things go smoothly .”

Helpful Report

Posted 5 years ago

Thank you for your feedback - we're pleased that you found the process straight-forward and that our team were able to support you through to successfully achieving accreditation.

Posted 5 years ago

“The assistance I got from Karen Davies was spot on brilliant thankyou.”

Helpful Report

Posted 5 years ago

Thank you for your feedback! Pleased that Karen was able to support you through to successfully achieving accreditation.

Posted 5 years ago

“Never had so much trouble having my safe contractors pack not accepted generally pass first time just seem to be repeating the same questions over and over when everything was provided in the pack”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Organisation choose to work with us because we enable them to have greater visibility of the health and safety compliance of their supply chain. Our system ensures that all contractors they work with have the relevant documentation in place to comply with health and safety legislation. To make the process easier next year, we recommend updating your documents throughout the year via our online portal so that when the questionnaire is released 30 days before expiry you can re-submit your up to date documents quickly. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly, who will be happy to support you through the submission process.

Posted 5 years ago

“Prompt good service”

Helpful Report

Posted 5 years ago

Congratulations on your accreditation and thank you for leaving us a review!

Posted 5 years ago

“always proffessional”

Helpful Report

Posted 5 years ago

Thank you for the review and congratulations on your accreditation!

Posted 5 years ago

“Since you have set up the new payment scheme where you need to pay for a faster response time we feel that we are not getting the same service. Our submissions were followed by an email which stated that you would reply in 2 days- yet when I followed up on this- my follow up email was met with an email from you stating we are not subscribed to the quick response package of support therefore the response would take two weeks or so. This area needs looking at as it does not provide a fair customer feedback system.”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Our standard audit time taken from all documents being submitted is 4 weeks for an auditor to complete your h&s assessment. Our team endeavour to assess all questionnaires as quickly as possible and to provide as much assistance as possible. However if you would like to upgrade your package to have an express audit included or to include assistance from our team of expert IOSH and NEBOSH qualified auditors then this option is available to you also. To make the process faster next year, we recommend updating your documents throughout the year via our online portal so that when the questionnaire is released 30 days before expiry you can re-submit your up to date documents quickly. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“We are in unprecedented times due Covid-19 effects - as such i feel we did well to get our renewal to head of your queue and Robin was very efficient in helping us renew with just a few lost days from our expiry date - so we were pleased after being blind and unaware of progress since renewal submission.”

Helpful Report

Posted 5 years ago

Thank you for your feedback - we're pleased that you found the process straight-forward even under the current circumstances. Congratulations on your accreditation!

Posted 5 years ago

“The Team supported us through the process and we were able to achieve our Safe Contractor status quickly and effectively. Thank you for all your support and advice.”

Helpful Report

Posted 5 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 5 years ago

“Really happy to get this over the line, especially under these uncertain circumstances! A++”

Helpful Report

Posted 5 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 5 years ago

“very helpful”

Helpful Report

Posted 5 years ago

Thank you for leaving us a review and congratulations on your accreditation!

Posted 5 years ago

“Very helpful and patient!”

Helpful Report

Posted 5 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 5 years ago

“I FOUND IT A BIT COMPLICATED TO START WITH AS WE ARE ONLY A SMALL BUSINESS, BUT THERE WAS ALWAYS HELP AVAILABLE.”

Helpful Report

Posted 5 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 5 years ago

“Safe contractors and their team support businesses to understand and deploy the best practices for health and safety as business for its employees, customers, the industry and environment.”

Helpful Report

Posted 5 years ago

Thank you for your fantastic feedback! We're thrilled that our team were able to help your business to implement best practice and our audit team on hand to support you through to successfully achieving accreditation.

Posted 5 years ago

“Ease of use on line, uploading of relevant documents etc. Quick turnaround of review and accreditation”

Helpful Report

Posted 5 years ago

Thank you for your feedback - we're pleased that you found the online system straight-forward to use and your accreditation award prompt. Congratulations on your accreditation!

Posted 5 years ago

“SafeContractor is a vital accreditation for our business - the process is made as simple as possible, recommended for all companies that take health & safety seriously.”

Helpful Report

Posted 5 years ago

Congratulations on your accreditation and thank you for your feedback! We're pleased that our accreditation is helpful to your business and that you have found the process to be straight-forward.

Posted 5 years ago

“The process was straight forward but very slow.”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Our standard audit time taken from all documents being submitted it 4 weeks for an auditor to complete your h&s assessment. To make the process faster next year, we recommend updating your documents throughout the year via our online portal so that when the questionnaire is released 30 days before expiry you can re-submit your up to date documents quickly. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

SafeContractor Reviews