Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

“Too slow Too slow”

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Our standard audit time taken from all documents being submitted is 4 weeks for an auditor to complete your h&s assessment. Our team endeavour to assess all questionnaires as quickly as possible and to provide as much assistance as possible. However if you would like to upgrade your package to have an express audit included or to include assistance from our team of expert IOSH and NEBOSH qualified auditors then this option is available to you also. To make the process faster next year, we recommend updating your documents throughout the year via our online portal so that when the questionnaire is released 30 days before expiry you can re-submit your up to date documents quickly. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“We respect the SC annual accreditation exercise because it keeps us 'on our toes' like an audit. There is generally a high level of support by SC staff during the exercise of submitting evidence. The only downside is the long delay between submission and accreditation, or requests for more info, as the case may be. The motive for this delay may be to encourage clients to pay more for a quick return, which approach we find unacceptable.”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Our standard audit time taken from all documents being submitted is 4 weeks for an auditor to complete your h&s assessment. Our team endeavour to assess all questionnaires as quickly as possible and to provide as much assistance as possible. However if you would like to upgrade your package to have an express audit included or to include assistance from our team of expert IOSH and NEBOSH qualified auditors then this option is available to you also. To make the process faster next year, we recommend updating your documents throughout the year via our online portal so that when the questionnaire is released 30 days before expiry you can re-submit your up to date documents quickly. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“Being a very small business I found the prospect of accreditation with Safe Contractor a daunting process. However the team at Safe Contractor guided me through the whole process and I received help from start to finish,they even provided templates for all of my RAMS and Health”

Helpful Report

Posted 5 years ago

Congratulations on your accreditation and thank you for your feedback - we're pleased that you found the process straight-forward and that the help provided by our audit team was valuable to your business, hopefully you won't think of us as daunting for your audit next year!

Posted 5 years ago

“Pretty smooth, lots of positive help.”

Helpful Report

Posted 5 years ago

Thank you for your feedback! Pleased that you found the process smooth and that our team were able to support you through to successfully achieving accreditation.

Posted 5 years ago

“Was thorough and when I called for assistance the people I spoke to were friendly and knowledgeable.”

Helpful Report

Posted 5 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 5 years ago

“We found the process very easy to follow and there was excellent support if need to guide you throw the process.”

Helpful Report

Posted 5 years ago

Thank you for your feedback - we're pleased that you found the process straight-forward and that our team were able to guide you through the process successfully. Congratulations on your accreditation!

Posted 5 years ago

“Very efficient and helpful service from the Safe-Contractor team.”

Helpful Report

Posted 5 years ago

Thank you for your feedback - we're pleased that you found the process efficient. Congratulations on your accreditation!

Posted 5 years ago

“Submitted within plenty of time but didn't get audited before the expiry date.”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Please accept our apologies for any inconvenience the wait has caused you on this occasion. Our standard audit time taken from all documents being submitted is 4 weeks for an auditor to complete your h&s assessment. Our team endeavour to assess all questionnaires as quickly as possible and to provide as much assistance as possible. However if you would like to upgrade your package to have an express audit included or to include assistance from our team of expert IOSH and NEBOSH qualified auditors then this option is available to you also. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“SafeContractor provided guidance and helpful support throughout the accreditation process.”

Helpful Report

Posted 5 years ago

Thank you for your feedback! Pleased that our team were able to provide appropriate guidance and support you through the process to successfully achieving accreditation.

Posted 5 years ago

“Submitted the application for the certificate renewal 20 days before the due date. And I have to chase to get feedback about my application. The time proposed by SafeContractor has not been respected and we had to work with an expiry certificate for a while.”

Helpful Report

Posted 5 years ago

Congratulations on your accreditation and thank you for your feedback. Please be advised that our standard audit time taken from all documents being submitted is 4 weeks for an auditor to complete your h&s assessment. Our team endeavour to assess all questionnaires as quickly as possible and to provide as much assistance as possible. However if you would like to upgrade your package to have an express audit included or to include assistance from our team of expert IOSH and NEBOSH qualified auditors then this option is available to you also. Please accept our apologies for any inconvenience the wait has caused you on this occasion. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“I'm personally not a fan of the industry pressure to maintain multiple SSiP's and welcome the day when there is just one industry acceptable standard. The cost involved in doing business is escalating continually, and the SSiP/PAS91 process is just one of the areas that seems like a money making racket, and a very time consuming exercise. Furthermore, when Safe Contractor announced their purchase of EXOR, literally 2 weeks after our company had paid our annual subscription, we were refused any kind or compensation or refund. The only response I got after questioning this was, "well it will be cheaper for you next year" Then, after completing our annual questionnaire update, we were called with an "up-sell offer" to pay even more to get our information reviewed quicker that the estimated 20 days! So, my experience with SafeContractor in particular is not a positive one”

Helpful Report

Posted 5 years ago

Thank you for your review and congratulations on achieving your accreditation. We appreciate your frustration about the cost and burden of holding multiple SSIP accreditations, which is why you can get a 20% SafeContractor membership discount if you already hold a SSIP accreditation. Alternatively, you can use your full SafeContractor accreditation to passport to other SSIP accreditation bodies with up to a 77% discount: https://ssip.org.uk/wp-content/uploads/2019/08/Deem-to-Satisfy-Chart-15.08.19.pdf Please also be advised that we have always operated Exor, which is aligned to PAS91, and dissolved Exor and replaced it with SafePQQ in April last year. Following this, you are instead sent SafeContractor accreditation and SafePQQ verification audits and certificates, replacing the the Exor versions you previously held, and this incurs less in membership fees than maintaining your Exor and SafeContractor accreditations separately. Regarding the SafeContractor and SafePQQ audits, our standard audit time taken from all documents being submitted is 4 weeks for an auditor to complete your h&s assessment. Our team endeavour to assess all questionnaires as quickly as possible and to provide as much assistance as possible. However if you would like to upgrade your package to have an express audit included or to include assistance from our team of expert IOSH and NEBOSH qualified auditors then this option is available to you also. Please accept our apologies for any inconvenience the wait has caused you on this occasion. To make the process faster next year, we recommend updating your documents throughout the year via our online portal so that when the questionnaire is released 30 days before expiry you can re-submit your up to date documents quickly. If you have any further queries regarding any of the above then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“The helpdesk was extremely helpful”

Helpful Report

Posted 5 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 5 years ago

“You are usually very good but this time took for ever even though I had already uploaded my new insurance it delayed the process.”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Our standard audit time taken from all documents being submitted is 4 weeks for an auditor to complete your h&s assessment. Our team endeavour to assess all questionnaires as quickly as possible and to provide as much assistance as possible. However if you would like to upgrade your package to have an express audit included or to include assistance from our team of expert IOSH and NEBOSH qualified auditors then this option is available to you also. Please accept our apologies for any inconvenience the wait has caused you on this occasion. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“I found the process & responses from SC very slow. It was a full 4 weeks after applying that somebody came back to me. Then another week & a bit before the auditor responded...all in all it took 5-6 weeks from submission. I am aware that there is an option at extra cost to 'speed' the process up.....that feels to me like paying extra for the service I would expect as the norm.”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Our standard audit time taken from all documents being submitted is 4 weeks for an auditor to complete your h&s assessment. Our team endeavour to assess all questionnaires as quickly as possible and to provide as much assistance as possible. However if you would like to upgrade your package to have an express audit included or to include assistance from our team of expert IOSH and NEBOSH qualified auditors then this option is available to you also. Please accept our apologies for any inconvenience the wait has caused you on this occasion. To make the process faster next year, we recommend updating your documents throughout the year via our online portal so that when the questionnaire is released 30 days before expiry you can re-submit your up to date documents quickly. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 5 years ago

“Great process and very helpful assessment process”

Helpful Report

Posted 5 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 5 years ago

“It has been very fast since we completed some of questionnaire. Thanks.”

Helpful Report

Posted 5 years ago

Thank you for your feedback - we're pleased that you found the process fast and straight-forward. Congratulations on your accreditation!

Posted 5 years ago

“As a very small company - only 2 of us - no employees we battled in the beginning re time, understanding what was required, terminology & it took a long time for us to finish the process after asking a family member for assistance as they are in the construction industry. Once we submitted all that was required it was so good to receive our accreditation and oddly enough, the morning we received our accreditation we received an order from a company who we never realised was also Safe Contractor accredited and being accredited meant we did not have to supply tons of paperwork to be able to register at the site where project was to be done - that was awesome and has made our being able to quote/register for projects so much easier and faster. Thank you for your patience - we are proud to display our accreditation and will recommend this to others in the trades we work alongside.”

Helpful Report

Posted 5 years ago

Congratulations on your accreditation! Thank you for your feedback - if at any point you need any assistance with the process then our team of auditors are always a phone call away and happy to help. However if you would like to upgrade your package to include dedicated assistance from our team of expert IOSH and NEBOSH qualified auditors then this option is available to you also. We're thrilled to hear that you're already seeing the value in your accreditation by winning more work. We would love to discuss this with you further and even look to do a case study promoting your accreditation and achievement across our base of contractors and clients. Please drop us an email at marketing@alcumusgroup.com if you would be interested in pursuing this.

Posted 5 years ago

“Very happy with the service and support”

Helpful Report

Posted 5 years ago

Thank you for leaving us a review and congratulations on your accreditation!

Posted 5 years ago

“Very easy to deal with and have a vast information and hand.”

Helpful Report

Posted 5 years ago

Thank you for your feedback - we're pleased that you found the process straight-forward. Congratulations on your accreditation!

Posted 5 years ago

“We had a lot of internal changes going on at the time when our Safe Contractor was due to be renewed, however, we received invaluable support and help from the people assigned to help us with our application.”

Helpful Report

Posted 5 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

SafeContractor Reviews