SafeContractor Reviews

Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

4.3 Rating 2,688 Reviews

81 %

of reviewers recommend SafeContractor

Company Reviews

Metrics

4.3

Based on 2,688 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quite a long process but I know this is for clarity and to make sure we have all the processes in place for accreditation”

Helpful Report

Posted 4 years ago

Thank you for the review and congratulations on your accreditation! To make the process faster next year, we recommend updating your documents throughout the year via our online portal, ready for when the questionnaire can be submitted 30 days before expiry.

Posted 4 years ago

“The support and responsiveness from your customer services/helpdesk was great and far superior to other similar organisations. It made the experience with Safe Contractor clearer and quicker as a result.”

Helpful Report

Posted 4 years ago

We're so pleased that our team contributed to you having such a positive experience gaining your accreditation. Thank you for leaving us a review and congratulations on your accreditation!

Posted 4 years ago

“I found obtaining the re-accreditation smooth and much easier this year. The guidance from the team at SC was clear and greatly assisted me in providing the required info and documentation. The two SC team members that I dealt with were excellent in guiding me through the process in order to renew our accreditation.”

Helpful Report

Posted 4 years ago

Thank you for your feedback! Pleased that you found the re-accreditation process smooth and that our team were able to support you through to successfully achieving accreditation.

Posted 4 years ago

“Dear SafeContractor Team , Thank you for all of your help in advising me and assistance in guiding us to achieve this necessary accreditation. A very special thank you to a member of your Team Mr Robin McCloy , extended us an exceptional amount of patience and guidance , Top Draw. Regards, Steve Morgan.”

Helpful Report

Posted 4 years ago

Thank you for your fantastic feedback! Pleased that Robin was able to support you through to successfully achieving accreditation.

Posted 4 years ago

“Application made auditor raised queries and requested further documentation in a timely manner. Response sent and received accreditation the same day. Couldn’t ask for better service”

Helpful Report

Posted 4 years ago

Thank you for your feedback - we're pleased that you found the process straight-forward and our team were able to service you in a timely manner. Congratulations on your accreditation!

Posted 4 years ago

“Excellent”

Helpful Report

Posted 4 years ago

Thank you for the review and congratulations on your accreditation!

Posted 4 years ago

“It is a real headache to get accredited first time around especially if you are a small business. They are very helpful, but it really is a massive amount of paperwork to do initially. Once you have your accreditation it is a little easier each subsequent year and they have improved the auditing system portal somewhat in the last couple of years.”

Helpful Report

Posted 4 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. We're pleased that our team have been able to help you and that you've found the portal easy to navigate. As part of awarding our UK-leading accreditation annually, our team of expert auditors need to ensure that all contractors have the relevant documentation in place to comply with health and safety legislation. This must meet certain criteria to be accepted for audit processes. To make the process easier each year, we recommend updating your documents throughout the year via our online portal, ready for when the questionnaire can be submitted 30 days before expiry.

Posted 4 years ago

“Requirements change from year to year depending on which auditor is assigned to you. Documents which were perfectly acceptable last year, suddenly not this year. Have a Risk Assessment for use of ladders which we don't use very often, but keep up to date with the training etc just in case we are required to, but because I didn't have an actual "on-site" RA showing the use of them, the 'auditor' wanted to take if off our accreditation !! Had to send him a generic one showing we have a RA if needed, he didn't even ask to see our training certificates to show we are up to date with the training, surely that would have been more use - I wonder what qualifications the 'Auditors' actually have ?!”

Helpful Report

Posted 4 years ago

Thank you for feeding back on your experience gaining accreditation. As part of awarding our UK-leading accreditation annually, our team of expert auditors need to ensure that all contractors have the relevant documentation in place to comply with health and safety legislation. This must meet certain criteria to be accepted for audit processes. Our Audit Team Leader has reviewed your file, and has confirmed that on this occasion, the risk assessment provided showed the use of ladders as a work activity, and that more safe working procedures outside of a risk assessment were needed to satisfy the audit for this specific work activity. Your audit requested these in order to be able to accredit you for this work activity, and had already reviewed training records submitted which were sufficient. If at any point you have any queries about the submission requirements then please do contact our team of auditors directly and they will be more than happy to assist you.

Posted 4 years ago

“Staff helpful and responsive. Thank you”

Helpful Report

Posted 4 years ago

Thank you for your feedback - we're pleased that you found our team helpful and responsive. Congratulations on your accreditation!

Posted 4 years ago

“Very Helpful and understanding of the type of business. Good hints and problem solving.”

Helpful Report

Posted 4 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 4 years ago

“Great service and very professional”

Helpful Report

Posted 4 years ago

Thank you for your feedback! Pleased that our team were able to give you such a great service throughout the accreditation process.

Posted 4 years ago

“I found it to be very straight forward and easy to follow”

Helpful Report

Posted 4 years ago

Thank you for your feedback - we're pleased that you found the process straight-forward. Congratulations on your accreditation!

Posted 4 years ago

“Excellent service and very swift response from completion fo questionnaire to approval.”

Helpful Report

Posted 4 years ago

We're so pleased that you've had such a positive experience gaining your accreditation. Thank you for leaving us a review and congratulations on your accreditation!

Posted 4 years ago

“Very helpful advise”

Helpful Report

Posted 4 years ago

Thank you for the review and congratulations on your accreditation! Pleased we were able to support you.

Posted 4 years ago

“Easy to complete the application and account manager was helpful on the points we were stuck on”

Helpful Report

Posted 4 years ago

Thank you for your feedback! Pleased that you found the process straight forward and that our team were able to support you through to successfully achieving accreditation.

Posted 4 years ago

“Auditor needs to understand Large Organisation processes where requiring documented evidence - Can be evidenced through general presentation overview, but sending actual documents have elements of security vital information.”

Helpful Report

Posted 4 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. As part of awarding our UK-leading accreditation annually, our team of expert auditors need to ensure that all contractors have the relevant documentation in place to comply with health and safety legislation. This must meet certain criteria to be accepted for audit processes. To make the process faster next year, we recommend making a note of the accepted documentation submitted for this order and updating these documents throughout the year via our online portal. You can then submit this for review 30 days before expiry your audit expiry.

Posted 4 years ago

“Whilst completing the submission - my account locked off before I completed loading my evidence documents”

Helpful Report

Posted 4 years ago

Thank you for the review and congratulations on your accreditation! We will pass your feedback regarding the portal to our technology team to investigate - please accept our apologies for any inconvenience.

Posted 4 years ago

“Brilliant support from start to finish. Straight forward application and supported throughout with fast, clear and helpful advice.”

Helpful Report

Posted 4 years ago

We're so pleased that our helpful team gave you such a positive and straight-forward experience when gaining your accreditation. Thank you for leaving us a review and congratulations on your accreditation!

Posted 4 years ago

“When we first gained accreditation it took approximately 3 weeks from start to finish. This has taken 2 Months. You offer a bespoke faster service for an enhanced fee which is akin to a mugging paying extra for a service previously rendered”

Helpful Report

Posted 4 years ago

Thank you for leaving us a review about your accreditation experience. I've checked your note and can see that following your original document submission, our Technical Support Officer advised that further clarification was needed around some of the documentation submitted. Please be advised that the 20 working day turnaround our audit team strive to meet is based on when all completed documents are received - if more documents are required to be submitted, or details of work activities clarified prior to passing your submission to an auditor, this will add time on to how long it takes for your audit to be reviewed and passed. We apologise for any inconvenience caused by this, and to avoid this happening in the future we recommend making a note of everything that was required for the submission this year and ensuring that you update these documents throughout the year on the contractor portal. The portal is available 365 days a year to upload information to, and this becomes available for submission 30 days prior to your audit expiry. Having everything prepared and submitting at your earliest opportunity will speed the audit process up, however there is the option to upgrade to an express service also if you would like an auditor to expedite reviewing your audit submission.

Posted 4 years ago

“Very helpful, nothing is too much trouble. Thank you.”

Helpful Report

Posted 4 years ago

So pleased that you found our team to be so helpful. Congratulations on achieving accreditation!

Posted 4 years ago

SafeContractor is rated 4.3 based on 2,688 reviews