SafeContractor Reviews

Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

4.3 Rating 2,688 Reviews

81 %

of reviewers recommend SafeContractor

Company Reviews

Metrics

4.3

Based on 2,688 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well structured easy to use”

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Posted 4 years ago

We're so pleased that you've had such a positive experience gaining your accreditation.

Posted 4 years ago

“Very happy Very professional, very helpful great service”

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Posted 4 years ago

Thank you for the review and congratulations on your accreditation!

Posted 4 years ago

“Great support from our auditor once we were connected who helped walk us though the requirements”

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Posted 4 years ago

Thank you for your feedback - we're pleased that you found the process straight-forward. Congratulations on your accreditation!

Posted 4 years ago

“Do not agree with raising renewal invoice 8 weeks early and then applying pressure via numerous emails to pay early”

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Posted 4 years ago

Thank you for your feedback - renewal emails are sent out to act as a reminder as opposed to applying pressure. This was post feedback from contractors on needing enough time to process the questionnaire ready for renewal. Please provide more details about the issues you have mentioned here so that we can ensure this is investigated by our management team: https://www.safecontractor.com/feedback

Posted 4 years ago

“This is year 5, you ask for payment 16 weeks before expiry, followed by notifications etc. then want another extra for something else. Once submitted 28 days for evaluation but for a payment of £100 you can evaluate quicker still waiting cert 14 days after accreditation. 30% down on revenue last 12 months, an extension of cover would have been a decent gesture..”

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Posted 4 years ago

“really helpful and a great service.”

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Posted 4 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 4 years ago

“We have found accreditation has taken much more time and been slower this year, than previous. We are a specialist SCADA Systems company, and find that a lot of your typical questions and examples are focused on typical construction industry clients, and can often be lacking in depth for specialist engineering trades. The significant price hike over recent years (more than tripled since we joined in 2016) does make us question the benefits moving forwards.”

Helpful Report

Posted 4 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation! Our standard audit time taken from all documents being submitted is 4 weeks for an auditor to complete your h&s assessment. To make the process faster next year, we recommend updating your documents throughout the year via our online portal, ready for when the questionnaire can be submitted 30 days before expiry. Please accept our apologies for any issues caused by the delay this year. We are disappointed to learn that you have not been satisfied with the benefits vs the cost. We always pride ourselves providing an excellent service, so please accept our sincere apologies if we fell short of your expectations. Please provide more details about the issues you have mentioned here so that we can ensure this is investigated by our management team: https://www.safecontractor.com/feedback

Posted 4 years ago

“Excellent service”

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Posted 4 years ago

We're so pleased that you've had such a positive experience gaining your accreditation. Thank you for leaving us a review and congratulations on your accreditation!

Posted 4 years ago

“we were very disappointed with the accreditation process this year, only call actively received was to try and upsell a faster accreditation process which we declined. Then it felt like we were on a slow track and communication with the advisor was slow and had to be chased. Felt like we were being asked to create new assessments not used in the industry and felt advisor knowledge was poor”

Helpful Report

Posted 4 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. As part of awarding our UK-leading accreditation annually, our team of expert auditors need to ensure that all contractors have the relevant documentation in place to comply with health and safety legislation. Our team endeavour to assess all questionnaires as quickly as possible and to provide as much assistance as possible. On a standard package, we aim to review your submission within 20 working days. However if you would like to upgrade your package to have an express audit included or to include assistance from our team of expert IOSH and NEBOSH qualified auditors then this option is available to you also. To make the process faster next year, we recommend updating your documents throughout the year via our online portal, ready for when the questionnaire can be submitted 30 days before expiry.

Posted 4 years ago

“really helpful and the auditors will always advise the right steps to get accreditated”

Helpful Report

Posted 4 years ago

Thank you for your feedback! So pleased that our team were able to support you through to successfully achieving accreditation.

Posted 4 years ago

“The website portal and the Technical Adviser have been very informative and helpful. Good instructions on loading our company details and documents onto the portal for assessment. I liked the idea of a pre-approval check by the Technical Adviser before the actual audit.”

Helpful Report

Posted 4 years ago

We're so pleased that you've had such a positive experience working with our team and that the TSO check was valuable to you. Thank you for leaving us a review and congratulations on your accreditation!

Posted 4 years ago

“Vey helpful throughout the process.”

Helpful Report

Posted 4 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 4 years ago

“Only took about five minutes, was far too easy to achieve compared to other accrediations”

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Posted 4 years ago

Thank you for your feedback and congratulations on gaining accreditation. As part of awarding our accreditation, our team of auditors conduct a thorough desktop check of your relevant H&S policies and documentation. We're pleased to hear that you were able to submit all required documentation with ease in order to achieve the standard - please rest assured that if you do require any additional support or guidance our team are on hand to assist.

Posted 4 years ago

“Efficient service offered through express service option -”

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Posted 4 years ago

We're so pleased that you've had such a positive experience gaining your accreditation. Thank you for leaving us a review and congratulations on your accreditation!

Posted 4 years ago

“Very straightforward, without complications, every step is supported by the Alcumus team and they are always very helpful and resourceful.”

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Posted 4 years ago

Thank you for your feedback - we're pleased that you found the process straight-forward and our team supportive. Congratulations on your accreditation!

Posted 4 years ago

“Our Company have been involved with Safe Contractor over Ten years have all the Accreditations required for our industry, Safe Contractor Certification is what all Commercial Companies require when tendering for new works and on going contracts, and would highly recommend this organisation, they do it right, Lawrence Gregory MD Saturn security installation's Ltd”

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Posted 4 years ago

Thank you for the review and congratulations on your accreditation! We're so pleased that being SafeContractor accredited has made such a positive difference to your business for an amazing 10+ years.

Posted 4 years ago

“Ease of forms to fill in and send back and they ask all the questions to be a safe contractor.”

Helpful Report

Posted 4 years ago

Thank you for your feedback - we're pleased that you found the questionnaire straight-forward. Congratulations on your accreditation!

Posted 4 years ago

“Easy and friendly customer service to guide through the process of accreditation”

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Posted 4 years ago

We're so pleased that you've had such a great experience dealing with our team. Thank you for leaving us a review and congratulations on your accreditation!

Posted 4 years ago

“Helpful with things required the explanation given to me was well detailed & helpful”

Helpful Report

Posted 4 years ago

Thank you for your feedback! Pleased that our team were able to explain the process thoroughly and support you through to successfully achieving accreditation.

Posted 4 years ago

“Simple upload system with great guidance and confirmation at each stage of the process.”

Helpful Report

Posted 4 years ago

Thank you for your feedback - we're pleased that you found the system to be straight-forward. Congratulations on your accreditation!

Posted 4 years ago

SafeContractor is rated 4.3 based on 2,688 reviews