SafeContractor Reviews

Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

4.3 Rating 2,688 Reviews

81 %

of reviewers recommend SafeContractor

Company Reviews

Metrics

4.3

Based on 2,688 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not a smooth process this year, we uploaded our documents on 3rd Jan paid for basic service so should be checked within 20 days was due to expire on 31st Jan. ours was not checked until 1st Feb 1 day after our accreditation had expired. I had chased on 3 occasions during the 10 day run up to the expiry date told each time it was all in hand and everything was ok, clearly it was not.”

Helpful Report

Posted 4 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Our standard audit time taken from all required documents being submitted is 20 working days for a technical officer to review your h&s assessment. Our team endeavour to assess all questionnaires as quickly as possible and to provide as much assistance as possible. Please accept our apologies for any inconvenience caused by your accreditation expiring on this occasion - to avoid this, we have the option for you to include an express audit as part of your plan, if you need to ensure your audit is completed sooner than the standard 20 working day timeframe.

Posted 4 years ago

“The Safe Contractor team helped us through every step of the accreditation phase, very polite & professional. Would definitely recommend.”

Helpful Report

Posted 4 years ago

Thank you for your feedback! Pleased that our team were helpful, polite and ultimately able to support you through to successfully achieving accreditation.

Posted 4 years ago

“Your assistance in helping us complete registration was very good, especially as our IT skills are not great. It made the process for us fairly simple”

Helpful Report

Posted 4 years ago

Thank you for your feedback - we're pleased that our team were able to support you and make the overall process straight-forward for you. Congratulations on your accreditation!

Posted 4 years ago

“Very useful for us”

Helpful Report

Posted 4 years ago

Thank you for your feedback - we're pleased that you found the process useful for your business. Congratulations on your accreditation!

Posted 4 years ago

“we are very happy to be accredited once again with safe contractor as it is widely acknowledged throughout the construction business as health and safety recognised .”

Helpful Report

Posted 4 years ago

Thank you for the review and congratulations on your accreditation! We're so pleased that being SafeContractor accredited is making a positive difference to your business.

Posted 4 years ago

“Very smooth process, all assessors very helpful.”

Helpful Report

Posted 4 years ago

Thank you for your feedback - we're pleased that you found the process smooth and our team helpful. Congratulations on your accreditation!

Posted 4 years ago

“Excellent Service and help throughout, would highly recommend. 5 STARS”

Helpful Report

Posted 4 years ago

Congratulations on achieving your accreditation and thank you for leaving us a review - so glad that our team were able to help you and provide an excellent service throughout.

Posted 4 years ago

“People on the phone are very helpful, the portal seems a waste of time as it does not speed the process up in any way.”

Helpful Report

Posted 4 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation. Our portal is designed to host the questionnaire and collate all of your information in one place, for our audit team to then access to complete your accreditation review.

Posted 4 years ago

“Very easy to deal with from start to finish with great communication”

Helpful Report

Posted 4 years ago

Thank you for your feedback - we're pleased that you found the process straight-forward from start to finish. Congratulations on your accreditation!

Posted 4 years ago

“I think that once certain H&S procedures have been shown to be in place we shouldn't have to demonstrate the procedure every year. Especially if the people answering the questionnaire and submitting the info each year are the same. I think a statement that the same procedures are being followed should be sufficient. There should be a separate accreditation for Designers - i.e SafeDesigner. The Safecontractor title causes confusion and reduces the benefit of membership for other disciplines.”

Helpful Report

Posted 4 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. As part of awarding our UK-leading accreditation annually, our team of expert auditors need to ensure that all contractors have the relevant documentation in place to comply with health and safety legislation. This means that your documents must be re-submitted for appraisal as part of your review each year. Your accreditation certificate should clearly list the work activities you have been approved for, but please don’t hesitate to contact our team for clarification if there is ever any confusion with this with yourself or clients and our team will be happy to confirm.

Posted 4 years ago

“Now expensive”

Helpful Report

Posted 4 years ago

Thank you for the review and congratulations on your accreditation. Our SSIP accreditation package includes PAS91 topics, however we have a variety of plans available to suit your need for support throughout the audit process, and price point. Please discuss with the team at your membership renewal if you would like to review your service level to save costs.

Posted 4 years ago

“I submitted my renewal questionnaire and documents on 29 December 2020. Our accreditation expired on 25 Jan 2021. When I hadn't heard anything from SafeContractor I contacted them on 25th Jan and was told that no one had looked at our case yet, but an auditor would deal with our accreditation in the next couple of days. This then did go smoothly and we received our new certificate on 27th Jan 2021. It seems as though SafeContractor is hoping that we will upgrade and pay more for Fast-track service, and yet you had sat on our documents and done nothing for four weeks. I submit our renewal documents on time each year. I think that Safecontractor could be more efficient and review our documentation before the certificate expires. COVID is no excuse, as I had exactly the same experience last year. Thank you to Huw Williams-Beynon who was efficient and helpful on the phone.”

Helpful Report

Posted 4 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Our standard audit time taken from all required documents being submitted is 20 working days for a technical officer to review your h&s assessment. Our team endeavour to assess all questionnaires as quickly as possible and to provide as much assistance as possible. If you would like to upgrade your package to have an express audit included or to include assistance from our team of expert IOSH and NEBOSH qualified auditors then this option is available to you also. To make the process faster next year, we recommend updating your documents throughout the year via our online portal, ready for when the questionnaire can be submitted 30 days before expiry. Please accept our apologies for any issues caused by the delay this year.

Posted 4 years ago

“Smooth but as a small contractor that only needs this accreditation for one small client we do find it too much”

Helpful Report

Posted 4 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. As part of awarding our UK-leading accreditation annually, our team of expert auditors need to ensure that all contractors have the relevant documentation in place to comply with health and safety legislation. If you would like to upgrade your package to have an express audit included or to include assistance from our team of expert IOSH and NEBOSH qualified auditors then this option is available to you, to make sure the plan you’re on best fits your business needs.

Posted 4 years ago

“After many years of satisfactory application this year has proved very difficult. The Safecontractor auditor appeared to wish to impose arrangements on the company that were not appropriate to our business and would have added unnecessary drain on our resources. We had to involve our health and safety advisor to push back on this pressure (we pride ourselves on being able to make the application ourselves). Even when he became involved and confirmed our arrangements were satisfactory it took over a week for Safecontractor to respond to emails and then protracted discussions until our point was accepted - overall very difficult process and left us with a feeling that the audit has not fairly reflected the nature of our business and thoroughness of our arrangements - never had issues with this topic on previous audit Even this feedback sheet is problematical - given options for how we communicated we used email and phone but can only select one or the other - hopeless”

Helpful Report

Posted 4 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. As part of awarding our UK-leading accreditation annually, our team of expert auditors need to ensure that all contractors have the relevant documentation in place to comply with health and safety legislation. Our audit team try to ensure that they make any documentation requirements very clear, however if at any point you have any queries about how these apply to your business then please do not hesitate to contact your auditor directly, who will be happy to support you.

Posted 4 years ago

“From the beginning of our renewal procedure to the actual accreditation was trouble free. We were notified at every stage of what was happening and if further information was required then this was requested timeously. We are happy to continue dealing with Safe Contractor for our SSIP accreditation”

Helpful Report

Posted 4 years ago

We're so pleased that you've had such a positive experience gaining your accreditation. Thank you for leaving us a review and congratulations on your accreditation!

Posted 4 years ago

“Easy website to navigate and populate”

Helpful Report

Posted 4 years ago

Thank you for your feedback - we're pleased that you found the website easy to navigate and populate. Congratulations on your accreditation!

Posted 4 years ago

“Been with Safecontractor for over 10 years always found all staff to be very helpful and understanding.”

Helpful Report

Posted 4 years ago

Thank you for the review and congratulations on your accreditation! We're so pleased that you've been with SafeContractor for an amazing 10+ years.

Posted 4 years ago

“Very helpful and respectful.”

Helpful Report

Posted 4 years ago

Thank you for your feedback - we're pleased that you found our team to be so helpful and respectful. Congratulations on your accreditation!

Posted 4 years ago

“Very poor tbh took a long while to get sorted and my out sourced health and safety advisors found tho whole thing a nightmare”

Helpful Report

Posted 4 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Our standard audit time taken from all required documents being submitted is 20 working days for a technical officer to review your h&s assessment. Our team endeavour to assess all questionnaires as quickly as possible and to provide as much assistance as possible We’re sorry to learn that your H&S team found the process difficult. If you would like to upgrade your package to have an express audit included or to include assistance from our team of expert IOSH and NEBOSH qualified auditors then this option is available to you also. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 4 years ago

“great and great help”

Helpful Report

Posted 4 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 4 years ago

SafeContractor is rated 4.3 based on 2,688 reviews