SafeContractor Reviews

Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

4.3 Rating 2,756 Reviews

81 %

of reviewers recommend SafeContractor

Company Reviews

Metrics

4.3

Based on 2,756 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always there to help at every stage of the procsess.”

Helpful Report

Posted 4 years ago

We're so pleased that you've had such a positive experience gaining your accreditation. Thank you for leaving us a review and congratulations on your accreditation!

Posted 4 years ago

“Excellent service, very helpful extremely fast and efficient. Very pleasant couldn't ask for anymore from the team”

Helpful Report

Posted 4 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 4 years ago

“Very knowledgeable and helpful staff , taking time and effort to explain in details. Very satisfied”

Helpful Report

Posted 4 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation.

Posted 4 years ago

“Simple process, just slower than expected”

Helpful Report

Posted 4 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation! Our standard audit time taken from all documents being submitted is 4 weeks for an auditor to complete your h&s assessment. To make the process faster next year, we recommend updating your documents throughout the year via our online portal, ready for when the questionnaire can be submitted 30 days before expiry. Please accept our apologies for any issues caused by the delay this year. If you have any further queries about how this works then please don't hesitate to get in touch with our team directly.

Posted 4 years ago

“We now appear to be getting a lot of nit picking questions from auditors who do not appear to understand the construction industry. For example if you are carrying a comprehensive refurbishment contract it is difficult to submit a step by step Method statement.”

Helpful Report

Posted 4 years ago

Thank you for feeding back on your experience with SafeContractor. We are disappointed to learn that you have not been satisfied with some of our team members. We always pride ourselves on our team providing an excellent service, so please accept our sincere apologies if we fell short of your expectations. Please provide more details about the issues you have mentioned here so that we can ensure this is investigated by our management team: https://www.safecontractor.com/feedback

Posted 4 years ago

“Recently completed the accreditation process for safe contractor, the process can seem daunting at first but they’re with you every step of the way. I’d like to mention in particular Megan who has helped me no end to achieve our goal, excellent!”

Helpful Report

Posted 4 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 4 years ago

“Professional and prompt service”

Helpful Report

Posted 4 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation.

Posted 4 years ago

“I found completing the process very easy to navigate, with professional assistance and support. Would certainly recommend.”

Helpful Report

Posted 4 years ago

We're so pleased that you've had such a positive experience gaining your accreditation. Thank you for leaving us a review and congratulations on your accreditation!

Posted 4 years ago

“Good assistance”

Helpful Report

Posted 4 years ago

Thank you for the review and congratulations on your accreditation!

Posted 4 years ago

“Very good. Questions were easy to understand when sometimes in the past questions relating to health and safety can be difficult to interpret. The response was prompt and it seemed to take a lot less time this year than it has in the past.”

Helpful Report

Posted 4 years ago

We're so pleased that you've had such a positive experience gaining your accreditation. Thank you for leaving us a review and congratulations on your accreditation!

Posted 4 years ago

“Very helpful and knowledgeable staff making the process smooth and without problems. Thank you”

Helpful Report

Posted 4 years ago

“Helpful company and pleasure to work with”

Helpful Report

Posted 4 years ago

Thank you for the review and congratulations on your accreditation!

Posted 4 years ago

“Some of it i found confusing, but on the whole not bad.”

Helpful Report

Posted 4 years ago

Thank you for the review and congratulations on your accreditation! If you want to share further feedback on any confusing areas to help us improve then please provide more information about your experience at https://www.safecontractor.com/feedback so that our Technical Team Leader can investigate further.

Posted 4 years ago

“At first I thought it was a daunting task, but I was walked through the process at every step! Friendly approachable people, good comms using straight forward language.”

Helpful Report

Posted 4 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 4 years ago

“I would not recommend completing the SafeContractor accreditation with Alcamus. It took over 2 months to chase our accreditation due to incorrect information being submitting in our SSIP registration. There seems to be no communication between departments and is left to the customer to chase and request incorrect information be changed. A very long and difficult process with little assistance.”

Helpful Report

Posted 4 years ago

“I would have liked SafeContractor to take more control during the processing of my journey, maybe we were to blame, but we would certainly have liked to be made accountable during each step going through the accreditation process”

Helpful Report

Posted 4 years ago

Thank you for the review and congratulations on your accreditation! We are disappointed to learn that you have not been satisfied with the process. We always pride ourselves on our team providing an excellent service, so please accept our sincere apologies if we fell short of your expectations. Please provide more details about the issues you have mentioned here https://www.safecontractor.com/feedback so that our Technical Team Leader can investigate further.

Posted 4 years ago

“Professional team. Delivery help & information in a quick and professional manner”

Helpful Report

Posted 4 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation.

Posted 4 years ago

“It was a lengthy process for us because we needed to update a lot of information in the process. Your team however was very helpful in guiding us through the process.”

Helpful Report

Posted 4 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 4 years ago

“Process and certification took far too long Desgusted to be told if we paid extra that our renewal would be accelerated to the front of the queue.”

Helpful Report

Posted 4 years ago

“The SafeContractor accreditation process was straightforward and easy to follow. The system is very user friendly and help is available if needed. The SafeContractor accreditation is a valuable part of our commitment to Health and Safety and demonstrates to our Clients that we have suitable compliance processes in place.”

Helpful Report

Posted 4 years ago

SafeContractor is rated 4.3 based on 2,756 reviews