SafeContractor Reviews

Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

4.3 Rating 2,688 Reviews

81 %

of reviewers recommend SafeContractor

Company Reviews

Metrics

4.3

Based on 2,688 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This application was very difficult this time. We have renewed twice before and never had this trouble. The goal posts keep changing and many of the documents were sent in several times as each time safe contractor said they were not received. This not only delayed the process but also costs us money using our Health and safety advisor. Also we were asked to send in documents that were nothing to do with the business we are in. We are yet to receive the passed documents from Safe Contractor”

Helpful Report

Posted 4 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. As part of awarding our UK-leading accreditation annually, our team of expert auditors need to ensure that all contractors have the relevant documentation in place to comply with health and safety legislation. Our audit team try to ensure that they make any outstanding documentations very clear, however if at any point you have any queries about how these requirements apply to your business then please do not hesitate to contact your auditor directly, who will be happy to support you. To make the process easier next year, we recommend making a note of all documents approved this year and updating these throughout the year via our online portal, ready for when the questionnaire can be submitted 30 days before expiry.

Posted 4 years ago

“Jonathan Howe deserves full credit for helping Christy Turner receiving accreditation. He has been very patient with me and gave full assistance along the way. Thank you Jonathan.”

Helpful Report

Posted 4 years ago

So pleased to hear that Jonathan was able to support you through the audit process. Congratulations on achieving accreditation!

Posted 4 years ago

“Whereas our accreditation renewal was straightforward when it was eventually passed to an auditor, I was called at least 3 times prior with a ruse to upgrade and fast track our renewal. I think we pay more than enough for this service without the upselling.”

Helpful Report

Posted 4 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Our standard audit time taken from all required documents being submitted is 20 working days for a technical officer to review your h&s assessment. Our team endeavour to assess all questionnaires as quickly as possible and to provide as much assistance as possible. If you would like to upgrade your package to have an express audit included or to include assistance from our team of expert IOSH and NEBOSH qualified auditors then this option is available to you also. To make the process faster next year, we recommend updating your documents throughout the year via our online portal, ready for when the questionnaire can be submitted 30 days before expiry.

Posted 4 years ago

“It was very straightforward thanks to the help from Corey”

Helpful Report

Posted 4 years ago

Thank you for your feedback - we're pleased that you found the process straight-forward thanks to Corey's support. Congratulations on your accreditation!

Posted 4 years ago

“Really helpful staff giving guidance allowed us to gain our certification quickly and simply. Clients already taking notice”

Helpful Report

Posted 4 years ago

Thank you for the review and congratulations on your accreditation! We're so pleased that our team were able to support you, and to hear that being SafeContractor accredited is making a positive difference to your business.

Posted 4 years ago

“Always on hand. Always willing to help. Always providing helpful information to keep ahead. Thanks Alcumus”

Helpful Report

Posted 4 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 4 years ago

“Any contact I had with the accreditation team was handled efficiently and without any fuss.”

Helpful Report

Posted 4 years ago

Thank you for your feedback! Pleased that our team were able to support you through the accreditation process efficiently and without any fuss.

Posted 4 years ago

“Started out poorly as there seemed to be to my way of thinking, a lack of understanding that we are a two person company and some of things you requested seemed to be well over the top of what was required, however once we had a discussion the assessor Keith was really helpful and the whole process then went forward with no further issues.”

Helpful Report

Posted 4 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Our audit team try to ensure that they make any documentation requirements and how they apply to different businesses very clear, however if at any point you have any queries about how these requirements apply to your business then please do not hesitate to contact your auditor directly for support. We’re so pleased to hear that when you did this, Keith was able to help explain and to move your audit forward.

Posted 4 years ago

“The process was fairly quick & easy & the advisors were very helpful & prompt in answering any queries that I had.”

Helpful Report

Posted 4 years ago

Thank you for your feedback - we're pleased that you found our team to be helpful and the process straight-forward. Congratulations on your accreditation!

Posted 4 years ago

“Great Support, through out the renewal process.”

Helpful Report

Posted 4 years ago

Thank you for your feedback! Pleased that our team were able to provide you with great support you throughout the accreditation process.

Posted 4 years ago

“I found the agent I dealt with very patient and helpful and once all information was uploaded an electronic copy of the certificate was received the same day. Thank you Robin for your quick responses to my emails and the advice received over the phone.”

Helpful Report

Posted 4 years ago

Thank you for your feedback! We're so pleased that our team were able to patiently support you through to successfully achieving accreditation.

Posted 4 years ago

“A very efficient service with good support throughout the process”

SafeContractor 5 star review on 24th February 2021

Helpful Report

Posted 4 years ago

Thank you for your feedback! Pleased that our team were able to support you with an efficient service that lead to you successfully achieving accreditation.

Posted 4 years ago

“It was clearly structured and assistance was available when needed.”

Helpful Report

Posted 4 years ago

Thank you for your feedback - we're pleased that you found the process clearly structured and the assistance provided by our team valuable. Congratulations on your accreditation!

Posted 4 years ago

“It's always very stressful and difficult due to your own work commitments. Linda Graham your Tech lady was very helpful.. Our main contractor needs this and it's part of their procurement, but apart from that we don't benefit from it.”

Helpful Report

Posted 4 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. We’re so pleased that Linda was able to assist you. To make the process easier next year, we recommend updating your documents throughout the year via our online portal, ready for when the questionnaire can be submitted 30 days before expiry.

Posted 4 years ago

“Good to work with, the process is clear and any queries are quickly raised and helpful to deal with.”

Helpful Report

Posted 4 years ago

Thank you for your feedback - we're pleased that you found the process clear and our team supportive. Congratulations on your accreditation!

Posted 4 years ago

“Very easy to use and helpful and friendly staff”

Helpful Report

Posted 4 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 4 years ago

“Very efficient”

Helpful Report

Posted 4 years ago

Thank you for your feedback - we're pleased that you found the process straight-forward. Congratulations on your accreditation!

Posted 4 years ago

“Very friendly and efficient process. Great communications throughout.”

Helpful Report

Posted 4 years ago

Thank you for your feedback - we're pleased that you found our team to be friendly and efficient. Congratulations on your accreditation!

Posted 4 years ago

“Katie was very good - reviewing my submission, asking for further documents and reviewing and issuing our accreditation very quickly”

Helpful Report

Posted 4 years ago

Thank you for your feedback! Pleased that Katie was able to support you through to successfully achieving accreditation quickly.

Posted 4 years ago

“I have been with SafeContractor for 7 years now but unfortunately cost has gone up year on year and length time to audit has gone up. Other accrediting bodies over 10 days and less as standard, SafeContractor is 20 days as standard and they went over 20 days in my recent audit.”

Helpful Report

Posted 4 years ago

Thank you for your review, and for being a member for the last 7 years! Please be advised that our standard audit time taken from all required documents being submitted is 20 working days for a technical officer to review your h&s assessment. I can see that following your initial submission our Technical Support Team required additional info to be submitted, and once this was received your accreditation was awarded 4 days later. Please accept our apologies for any inconvenience that this delay may have caused. To ensure this does not happen again, we recommend making a note of all documents submitted this more and updating these throughout the year via our online portal, ready for when the questionnaire can be submitted, with all required documents, 30 days before expiry.

Posted 4 years ago

SafeContractor is rated 4.3 based on 2,688 reviews