SafeContractor Reviews

Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

4.3 Rating 2,756 Reviews

81 %

of reviewers recommend SafeContractor

Company Reviews

Metrics

4.3

Based on 2,756 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor all round, takes months to get through an audit, documents acceptable last year are now not acceptable, the responses are slow, takes weeks to come back, it isnt something I would recoment. The fact that we previously went through an ISO 45001 audit with no problem makes me wonder what the real cause of the delays is for.”

Helpful Report

Posted 1 year ago

“Straight forward process with a good team of advisers.”

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Posted 1 year ago

“Aggressive high pressure sales and renewal tactics made this a very unpleasant experience, core service is fine, customer management, onboarding and relationship management is terrible”

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Posted 1 year ago

“Great process, helped highlight areas that our procedures didn’t quite cover. Ultimately, allowed us to demonstrate our compliance to Health and Safety within our industry, through their audit process. Highly recommend.”

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Posted 1 year ago

“Following down this path for HLB Engineering Ltd was the right step,opening bew doors too progress my company”

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Posted 1 year ago

“Very helpful staff and an easy process.”

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Posted 1 year ago

“If I could give you zero stars I would. I've never come across a company with such bad customer service. Only interested in getting membership payment off you, then the service they deliver is appalling. Glad I cancelled my membership.”

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Posted 1 year ago

“Very attentive and helpful.”

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Posted 1 year ago

“I am very disappointed at the service provided by safe contractor. We had our renewal recently and I agreed on receipt of renewal a payment date which was agreed and confirmed. Prior to this date I received a rather what I felt threatening email stating if I didn’t pay the renewal our membership would be terminated. This is the left not knowing what the right has agreed and I found this very unprofessional. I hope that this feed back is received as a training issue to some staff who write these sort of communications to long standing customers.”

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Posted 1 year ago

“The support from Safecontractor was good and the process understandable.”

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Posted 1 year ago

“We have the same problem every year. We are a small specialised metering company where we provide on site support for univeristies and contractors on new builds and refurbishment. However, we do not carry out installation work on these jobs but require Safecontractor status by the univeristies. Your system is very inflexible so we end up with the same problem having to explain what we do and why we are not a constrution company / construction contractor although we have to visit these site.”

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Posted 1 year ago

“Painful as we get queried on the same points every year even though nothing has changed on those points in 10 years. Extremely expensive for the lack of benefit in return.”

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Posted 1 year ago

“Always available to offer assistance and point us in the right direction. (I'm not sure if this has been sent to you already)”

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Posted 1 year ago

“Good back up service and well informed staff.”

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Posted 1 year ago

“Very quick and smooth process, thank you.”

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Posted 1 year ago

“Helpfull at all points of the audit”

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Posted 1 year ago

“Good process with help to complete the assessment”

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Posted 1 year ago

“Excellent”

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Posted 1 year ago

“Amazing team and very dedicated help support”

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Posted 1 year ago

“Easy to navigate around the portal. Straight forward process.”

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Posted 1 year ago

SafeContractor is rated 4.3 based on 2,756 reviews